Auto repair shops · CRM
Know exactly when every car you have ever serviced is due again.
A CRM for an auto repair shop is a simple record of every customer, vehicle and service date. It is used to send a timely reminder instead of hoping a customer remembers on their own. GullySales sets this up so repeat business does not depend on memory.
A 90-minute audit call and a written, scored report. Turnaround, reporting and term are agreed in writing after the audit.
What CRM means
A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.
For auto repair shops
Where it usually goes wrong, and what we would do.
“A service date is a marketing trigger, not just a record”
Knowing a customer's oil was last changed four months ago means you can message them before the next change is due, not just record it after the fact.
“Fleet accounts need a different record entirely”
A business with ten vehicles needs a shared history across the whole fleet, so a service pattern or a recurring issue on one vehicle can be caught early.
“A simple spreadsheet works before a proper system is needed”
A small garage does not need expensive software to start, a well-kept, consistently used sheet is enough until volume genuinely outgrows it.
What we do
What we deliver for auto repair shops.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
Vehicle and service history record
A record of every customer, vehicle and service date, used to trigger a reminder rather than just log the past.
Result: Repeat business stops depending on a customer's own memory.
Fleet account shared history
A combined service record across every vehicle in a fleet account, so a recurring issue is visible early.
Result: A pattern across a fleet's vehicles gets caught instead of missed.
Counter-close routine for updating records
A short, consistent routine for whoever closes out a job to update the record in a minute or less.
Result: The record stays current without adding real work to a busy counter.
Simple starter system before paid software
A well-structured shared sheet used consistently, before recommending paid software once volume actually justifies it.
Result: You get organised without paying for more than you currently need.
Reminder trigger for the next due service
A rule that flags a customer for a reminder message a set time before their next service is likely due.
Result: A customer gets reminded before they think to call someone else.
How the result is measured
- Enquiries logged in the CRM
- Data completeness
- Reports generated from CRM data
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for these auto repair shops.
- Multi-brand service garages
- Authorised brand service centres
- Denting and painting specialists
- Two-wheeler service centres
- Fleet and commercial vehicle service providers
- Insurance-claim repair specialists
Not for
It is not the right fit if.
- You want a guaranteed Google ranking or a guaranteed number of leads. Nobody honest can promise either.
- You need enquiries by next week and have nobody to answer them.
- You want posts and reach reported, not enquiries and orders.
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
01 · First
Free audit call
90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.
02 · After the call
Written, scored report
Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.
03 · Before work starts
Baseline recorded
Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.
04 · After the baseline
The first fix goes live
Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.
05 · As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
06 · At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the work runs for auto repair shops
- 1
Assess
We look at your Google Maps ranking, your reply time on calls and WhatsApp, your reviews, and how service reminders are currently handled, if at all.
- 2
Fix the profile and the reply
Google Business Profile completed with every service you offer, a fast reply routine, and a record of every enquiry.
- 3
Build trust before the visit
Recent reviews, clear pricing information, and transparency on genuine versus after-market parts.
- 4
Bring vehicles in
Local search, reviews from real customers, and service reminders timed to when a vehicle is actually due.
- 5
Keep the customer
A reminder system for the next service, and a follow-up after a major repair to check everything is running well.
Proof
What happened when owners fixed this.
Real clients, the work we did, and the result as it was recorded. Where no number was recorded, none is claimed.
Chord Road Hospital
- Situation
- Patients who knew the hospital trusted it. Patients who searched for a department or a treatment in the area did not find it.
- What we did
- Website rebuilt around patient needs
- Search visibility
- Social media on a schedule
- Review management
- Result
- Organic traffic increased 60% within six months
- Online appointment bookings increased 40%
- Social following grew 45%, and engagement on it rose 70%
Hotel Felicity Inn
- Situation
- A traveller compares three hotels on a phone and books one. The website was not built for that.
- What we did
- The site rebuilt around booking
- Photography and one look
- Search work for destination searches
- Content a traveller reads
- Result
- Online bookings increased 35%
- Organic traffic increased 50% within six months
- Positive reviews on Google and TripAdvisor increased 30%
Also worked with
Curtain Label · Difesa Security Services · Hands On CSR · Implevista · Kambar Group · Kalessi · Kerur Pain Clinic · LL Trust · Lucky Deals · Natural Gases · NavaShakthi Souhardha · NewCom Logistics · Proton Technical Services · SB Engineering · Shakthi Foundation · Shakthi Group · Urbanest · Insyde Studio · Venkateshwara Laser Tech · Vivara Studios
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
The offer
Start with a free audit of how you sell.
It is useful on its own, whether or not you hire us.
What you receive
- A 90-minute call with the person who will do the work
- A written, scored report on the six places orders leak
- Every fix ranked by what it returns and what it costs
- The one thing to do first, and why
- An honest line on whether you need outside help at all
- If you do, the scope and the fee in writing
No invoice. No obligation. No sales script.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Do we need special software?
Who updates this after every job?
How soon would we see more bookings?
Do we need to advertise?
How much does it cost?
How long is the contract?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for auto repair shops
Everything else we would do for you.
- Buyer journey for auto repair shops
- Buyer personas for auto repair shops
- Content marketing for auto repair shops
- Digital marketing for auto repair shops
- Email marketing for auto repair shops
- Lead generation for auto repair shops
- PPC for auto repair shops
- Public relations for auto repair shops
- Reputation management for auto repair shops
- Sales management for auto repair shops
- Sales process for auto repair shops
- Sales training for auto repair shops
- SEO for auto repair shops
- Website design for auto repair shops
- Marketing strategy for auto repair shops
- Follow-up systems for auto repair shops
- Review generation for auto repair shops
- Customer retention for auto repair shops
- Referral marketing for auto repair shops
- WhatsApp marketing for auto repair shops
Or start from the overview: sales and marketing for auto repair shops.
Your next practical step
Get a free audit of how you sell, and a scored report of where the work is.
90 minutes. A written, scored report. No invoice and no obligation.