Turn a happy patient's family into your steadiest source of new patients.

1. A referral ask built into the right moment

   Wording and timing for asking a satisfied patient, right after a good outcome such as a completed smile makeover, instead of a general waiting room sign.

   Result: The ask reaches a patient while the good experience is still fresh.

2. A fast-reply routine for referred enquiries

   A rule that a referred patient's call or message gets the same quick response as any other enquiry, since referral alone does not guarantee a booking.

   Result: A warm referral is not lost to a slow reply.

3. A referral field added to your patient record

   A simple field in the CRM or register recording which existing patient or family sent each new one, built for clinics that have grown on word of mouth.

   Result: You can finally see which patients and families are bringing in others.

4. A thank-you gesture for a completed referral

   A small, consistent way of acknowledging a patient who referred someone, once the referred patient has actually booked and been seen.

   Result: A patient who refers others feels noticed, not taken for granted.

5. Count of referrals against other enquiry sources

   A monthly tally of how many new patients arrive by referral compared with search or ads, added to your existing reporting.

   Result: Referral marketing gets judged on real numbers instead of a feeling.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.