Track quote-to-booking conversion, not just how many people called.

1. Quote-to-booking conversion tracked by treatment

   The share of quotes that turn into a booked appointment, tracked separately for each priority treatment rather than as one clinic-wide figure.

   Result: You can see exactly which treatment's quote conversation needs work.

2. Reply-time tracking across phone and WhatsApp

   A record of how long a call or WhatsApp message waits before a reply, checked against your existing enquiry log.

   Result: You can see almost exactly where a slow reply is costing a patient.

3. No-show rate tracked against the reminder system

   A count of booked appointments that are missed, checked against whether a reminder was actually sent for that appointment.

   Result: You know whether the reminder system is preventing missed appointments.

4. A single scorecard for the front desk

   Reply time, quote conversion and no-show rate brought onto one page, reported against the baseline recorded before work began.

   Result: The whole front desk performance fits on one page you can actually read.

5. Metric definitions agreed and written down once

   A short document defining exactly what counts as an enquiry, a quote and a booking, so the numbers mean the same thing every month.

   Result: Everyone in the clinic is counting the same thing the same way.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.