Never let a vaccination due date get lost in a paper file.

1. Vaccination and reminder schedule set up per pet

   Each pet's vaccination and check-up schedule recorded in the CRM, with reminders that go out automatically instead of relying on staff memory.

   Result: A due date is not missed because no one remembered to check.

2. Multi-pet households linked under one owner record

   An owner with several pets tracked as one household with linked pet records, instead of separate, disconnected entries that confuse follow-up.

   Result: The front desk sees the whole household at a glance, not fragments of it.

3. A flag for patients who have gone quiet

   An automatic flag on a pet that has not visited in a long while, giving the clinic a chance to reach out before the owner switches vets.

   Result: A fading patient relationship is noticed instead of going unnoticed.

4. Front desk training on the new CRM routine

   A working session with your front desk on entering enquiries, pets and reminders consistently, so the record stays reliable day to day.

   Result: The CRM stays accurate because the people using it know how to use it.

5. Monthly CRM data check against the baseline

   A monthly look at how many reminders were sent, missed or acted on, compared with the baseline recorded before the CRM was set up.

   Result: You can see whether the reminder system is actually being used well.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.