Give the front desk a script for the cost conversation about surgery.

1. A cost-range sheet for common procedures

   A written range for procedures like a common surgery, with the factors that change it, so staff can answer confidently instead of guessing or avoiding the topic.

   Result: A cost question gets a clear answer instead of an awkward pause.

2. A written explainer for recommended treatments

   A simple, plain-language explanation of why a recommended treatment matters, handed to an owner who is unsure whether to proceed.

   Result: An uncertain owner has something concrete to help them decide.

3. A triage script for new front desk staff

   A short, clear set of questions for a new staff member to ask an anxious caller, to judge correctly whether the pet needs to be seen immediately.

   Result: A new hire can judge urgency correctly from their first shift.

4. A one-page guide to the clinic's add-on services

   A simple reference for staff on services like dental cleaning or wellness packages, covering what each includes and who it suits.

   Result: Staff can describe every service accurately without checking with the vet each time.

5. Enablement material checked against real questions asked

   An ongoing check of the cost sheet and scripts against the actual questions owners are calling in with, updating anything out of date.

   Result: The material stays useful because it reflects real calls, not old questions.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.