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GullySales

What you planned in the office is not what stands in the shop today.

Gully Sales builds a retail execution and merchandising programme for the outlets you sell through: which shops matter, what your brand must look like inside each one, and how every visit is checked and reported.

  • An outlet list ranked by what each shop can realistically sell for you.
  • A picture of success a field officer can check in under a minute.
  • Photo-verified compliance and sell-through you can read every week.

Gully Sales Private Limited helps businesses across India build and run the sales, marketing and channel systems that grow revenue.

In one paragraph

What is Retail Execution and Merchandising?

Retail execution and merchandising is the work of making your brand appear correctly in every outlet that matters. Gully Sales ranks your outlet universe, sets the shelf and visibility standard for each store type, turns promotions into instructions a shopkeeper can follow, verifies compliance with photographs, and reports execution and sell-through back to you.

The problem

The plan leaves head office whole. It reaches the shop in pieces.

You approved the display, printed the material, funded the scheme and briefed the team. Weeks later a photograph arrives from a market visit and the shelf looks nothing like the plan. The stock is there, the poster is behind the counter, the offer is missing from the price card, and the shop assistant has never heard of it. Nobody was careless. There was simply no agreed standard, no way of checking it, and no report that would have shown the gap while there was still time to correct it.

You will recognise it as

  • Market visits by senior people keep finding the same problems in different towns.
  • Display material is despatched in bulk, and nobody can say which outlets put it up.
  • The shelf space you get is decided by who the shopkeeper likes rather than by what sells.
  • A scheme runs for a month and half the counters explain it wrongly or not at all.
  • You know what was despatched to each town, not what stands in any of its shops.
  • Field reports arrive as loose messages and photographs that nobody can add up.

What it costs the business

  • Money spent on displays and point-of-sale material buys space in a godown instead of attention on the shelf.
  • Promotions are judged on despatch figures, so a scheme that never reached the customer reads the same as one that worked.
  • New launches lose their window, because placement, price visibility and shelf position were left to each outlet to interpret.
  • Field officers are held to numbers they cannot influence, since nobody ever told them what the shop was supposed to look like.
  • Competitors who work to a written standard and a weekly check take the eye-level shelf, and take it quietly.

Why it persists. Retail execution falls between departments. Marketing designs the material, sales despatches it, the distributor delivers it and the shop owner decides what to do with it, so nobody owns the shelf. The work is also unglamorous: a standard has to be written, taught, checked on every visit and corrected, week after week. Most Indian field teams were built to book orders and recover payments, so inspecting a display feels like an extra job until it is made part of the call itself.

If it stays unresolved. Spending continues and the shelf does not change. Trade budgets grow, because the answer to weak sell-out is another scheme, while the reason for weak sell-out stays exactly where it was, inside the shop. Over a year the brand becomes something customers see in advertising and then cannot find properly in the store nearest to them.

What changes

Your brand looks the same in every shop that matters, and you can prove it.

In the first weeks

  • A ranked outlet list, so material and effort go to shops by selling potential rather than by who asks.
  • A written picture of success for each outlet class, with annotated photographs of the standard.
  • A merchandising kit brief that matches the shelves and counters your outlets actually have.

In how the work runs

  • Visits that follow a fixed call sequence, so setting the shelf is part of the call and not extra work.
  • Promotion instructions written as one page the shopkeeper and the salesman both understand.
  • Photographic evidence collected in a form that can be scored, not merely forwarded to a group.

In sales and marketing

  • Trade spend directed to outlets where better display has room to change what is sold.
  • Launch placement run as a defined drive with a target list, a start date and a completion check.
  • Schemes explained at the counter, so the customer hears the offer you paid for.

In what management can see

  • A weekly execution score by territory, outlet class and standard, produced from field data.
  • Sell-through captured wherever the outlet or distributor can share it, read alongside despatch.

Over the longer term

  • Shelf presence that holds through the year instead of appearing only during a campaign.
  • A field team that manages the shop, not only the order book.

Gully Sales controls the deliverables: outlet prioritisation, the standards, the kit brief, the visit process, the audit method and the reporting. What sells afterwards depends on your product, price, stock availability, distributor service and how consistently your team runs the visits.

Who it is for

This is for brands whose sales are decided inside somebody else's shop.

The businesses it suits

  • Manufacturers and brands reaching customers through retail counters, showrooms and stores they do not own.
  • Businesses selling through distributors and dealers into a wide, scattered outlet base.
  • Companies spending on displays and point-of-sale material without knowing where any of it lands.
  • Sales heads whose field officers visit outlets with no written standard to work to.
  • Brands launching a range that needs placement across many stores inside a defined window.
  • Franchisors and multi-outlet retail businesses that need one look and one offer everywhere.

What usually prompts the call

  • A market visit by the founder produced a list of problems nobody had reported.
  • A scheme has finished and you still cannot say which outlets ran it properly.
  • You are about to fund a large point-of-sale rollout and want it verified.
  • A launch reached the distributor on time and the shelves weeks later, or never.
  • A competitor has visibly taken over display space in your stronger markets.
  • Your team uses a reporting app and the reports still do not say what the shop looks like.

What Gully Sales does

The work, component by component.

Outlet universe and priorities

We build the real list of shops your brand depends on, from billing data, distributor secondary records and a market walk, then class them by what they can sell for you: throughput, catchment, category role and the space available on the counter. Coverage frequency, material quantity and the standard expected are set per class rather than for the whole market.

Why it matters:
Merchandising budgets are usually spread evenly and land nowhere. A few thousand outlets cannot all be treated the same, and the ones that decide your category are rarely the loudest.
You receive:
A prioritised outlet list by class and territory, with visit frequency and material entitlement against each class.
Business value:
Your display material and your field time go to the shops where they can actually change what is sold.

Visibility standards and the picture of success

For each outlet class we define what right looks like: shelf position and facings, the stock width to be held, price and offer visibility, secondary display placement, and which piece of point-of-sale material belongs where. It is written as a short illustrated standard with photographs, and the merchandising kit is briefed to fit the shelves your outlets have.

Why it matters:
A field officer cannot deliver a standard nobody wrote down. Without a picture, every shop is set to the taste of whoever visited it last.
You receive:
An illustrated picture of success per outlet class and a merchandising kit brief with sizes, quantities and placement.
Business value:
Everyone from the printer to the salesman is working from the same definition of a correct shelf.

Promotion mechanics at the counter

We translate each scheme or consumer offer into what has to happen in the shop: the words on the price card, the display change, what the shopkeeper says, what he must keep for the claim, and the dates it starts and stops. Instructions go out as a single page, in the language of the market, with the claim process on the same sheet.

Why it matters:
Promotions fail at the counter far more often than in the design. If the shop cannot explain the offer or fears a claim will be rejected, it quietly does not run.
You receive:
A one-page outlet instruction format per promotion, with pricing, display change, claim rules and live dates.
Business value:
The offer you funded reaches the customer, and the outlet knows how to get its money back without a dispute.

Field execution process

We rebuild the store visit as a fixed sequence: greet, check stock and expiry, set the shelf to the standard, put up or replace material, brief the shop on the live offer, take the order and record evidence. Beat plans, journey frequency and time in store are matched to outlet class, and the sequence is written for a person working alone in a district town.

Why it matters:
Execution is not an event. It is what happens on an ordinary visit, and it only happens if the visit itself has room for it and the officer knows the order of work.
You receive:
A merchandising call sequence, beat and journey plan by outlet class, and a field officer briefing pack.
Business value:
Setting the shop becomes part of the day's work instead of a special drive somebody has to chase.

Execution compliance and verification

We set how compliance is proved: which standards are scored, how photographs are taken so two outlets can be compared, who audits and how often, and the difference between a self-check by the officer and an independent audit. Scoring is simple enough to be trusted and specific enough to act on, with a correction route for outlets that fail twice.

Why it matters:
Unverified execution becomes an opinion. Photographs in a chat group prove that somebody visited, not that the shelf was right.
You receive:
An execution audit checklist, a scoring method, a photo evidence standard and an independent audit plan.
Business value:
You can say what proportion of your priority outlets met the standard last week, and name the ones that did not.

Sell-through and execution reporting

We build the report that connects the shelf to the sale: execution scores by territory, outlet class and standard, promotion compliance during the live period, material utilisation against despatch, and sell-through wherever the outlet or distributor can share it. The specification is written for your field app, DMS or CRM so the report is produced rather than assembled by hand.

Why it matters:
Without one report, execution stays anecdotal and trade spend keeps being judged on despatch, which tells you what left your warehouse and nothing about what left the shelf.
You receive:
A weekly and monthly execution report format, a sell-through capture method and a system field specification.
Business value:
Leadership reads execution and sell-out on one page, and trade money moves to what the evidence supports.

What you will have at the end.

  • A prioritised outlet list by class and territory, built from your billing data and a market walk.
  • An illustrated picture of success for every outlet class, with annotated photographs of the standard.
  • A shelf standard covering position, facings, stock width, price visibility and material placement.
  • A merchandising kit brief: what to print, in which sizes, for which shelves, and in what quantity.
  • A one-page promotion instruction format for the shopkeeper, with claim rules and live dates.
  • A merchandising call sequence, beat and journey plan, and a field officer briefing pack.
  • An execution audit checklist with a scoring method and a photographic evidence standard.
  • An anonymised extract of a completed outlet audit and score sheet, so your team sees the finished shape.
  • A weekly execution report format by territory, outlet class and standard.
  • A sell-through capture method using whatever the outlet or distributor is able to share.
  • A field app, DMS or CRM specification covering the fields and reports execution reporting needs.
  • A rollout plan and briefing pack for extending the programme beyond the pilot territory.

How it runs

The engagement, step by step.

  1. 1

    Read the outlet base as it stands

    We work through billing and despatch records, distributor secondary data where it exists, and your material despatch history, to see how many outlets you genuinely serve, how often, and what has been sent to them. We sit with your sales head and field officers to hear what a visit really contains and how much of it is order taking.

    You provide:
    Outlet and distributor lists, billing and despatch history, point-of-sale material despatch records, and access to the field team.
    We produce:
    An outlet base read: covered and uncovered shops, visit frequency, material sent per town and the questions the data raises.
    Done when:
    Leadership agrees how wide the real outlet base is and which territory the programme will start in.
  2. 2

    Walk the market

    We visit a mixed set of outlets with your officers and without them: strong counters, average ones, shops that stopped buying and a few that carry only competitors. We photograph shelves as they are, record what material survived, ask shopkeepers what they understood of the last scheme, and note where competitors sit on the shelf.

    You provide:
    Territory access, introductions where needed, and a willingness to see photographs that are not flattering.
    We produce:
    A market walk report with shelf photographs, competitor visibility notes and shopkeeper feedback in their own words.
    Done when:
    You can see your brand in the shop as a customer sees it, town by town, before anything is designed.
  3. 3

    Set outlet classes and the standard

    We class the outlet base by selling potential and category role, then write the picture of success for each class: position, facings, stock width, price and offer visibility, and which material belongs where. Each standard is tested against real shelves so it can be met by an ordinary shop, not only by a flagship counter.

    You provide:
    Range and pack information, existing artwork and material specifications, and a decision on the classes and coverage.
    We produce:
    The outlet classification, the illustrated picture of success per class and the merchandising kit brief.
    Done when:
    There is one written definition of a correct shelf that your team, your printer and your distributor share.
  4. 4

    Build the promotion and visit process

    We design the one-page outlet instruction format for schemes and offers, the merchandising call sequence, the beat and journey plan by class, and the audit checklist with its scoring and photo standard. Everything is drafted for a field officer working alone, in the language of the market, without support from head office.

    You provide:
    Scheme structures and claim rules, language preferences, and review of the drafts by sales and marketing together.
    We produce:
    The execution toolkit: promotion instruction format, call sequence, beat plan, audit checklist and scoring method.
    Done when:
    Your team has material it can use in a shop rather than a presentation about what should be built.
  5. 5

    Run a pilot territory

    We take one territory and do the work with your officers alongside us: outlets classed, shelves set to standard, material placed, shopkeepers briefed on the live offer, evidence captured and the first audits run. We watch where the standard is impractical or the visit runs out of time, and correct the method before it goes wider.

    You provide:
    A named territory, the officers who cover it, printed material for the pilot and authority to change the visit routine.
    We produce:
    A set outlet base in one territory, the first audit scores and a corrected toolkit with the lessons written down.
    Done when:
    A working example exists that your own officers executed, not a display drive we ran for them.
  6. 6

    Install audit and reporting

    We fix the audit cycle, agree who scores and who verifies independently, and build the weekly and monthly report. Fields are specified for your field app, DMS or CRM so scores, photographs and material use come out of the system, and sell-through capture is started wherever an outlet or distributor will share movement.

    You provide:
    System access or an IT contact, and diary commitment from the sales head and territory managers.
    We produce:
    The audit cycle, report formats, system field specification and the first completed reporting cycles.
    Done when:
    The first weekly execution report has been produced from the system and read at its scheduled review.
  7. 7

    Roll out, correct and hand over

    The method extends territory by territory, with our team supporting the first visits in each. We read the programme against the baseline: which outlets moved to standard, where scores stalled, what material was wasted and what the promotion instruction actually changed at the counter. The toolkit is corrected and handed over in writing.

    You provide:
    Field time, a territory sequence, and an honest review session with sales, marketing and the distributor team.
    We produce:
    An execution read against the compliance baseline, a corrected shelf toolkit, and a handover with owners and dates.
    Done when:
    Your managers run the next audit and reporting cycle without us, and know what to fix in it.

Ways to work with us

Audit the shelf, design the standard, or run the programme with your field team.

Retail execution audit

A market walk and record read across a sample of outlets, with shelf photographs, competitor visibility and material utilisation. Suited to a business that suspects its trade spend is not reaching the shop and wants evidence first.

Execution standards and toolkit design

The audit plus the full toolkit: outlet classification, picture of success per class, merchandising kit brief, promotion instruction format, call sequence, audit checklist and report formats, ready for your team to run.

Pilot territory build

Design plus hands-on work in one territory: outlets set to standard with your officers, shopkeepers briefed, evidence captured, the first audits run and the method corrected from what the market pushes back on.

Execution management and audit cycles

Continuing support across territories: officer coaching, promotion instructions for each cycle, independent audits at an agreed frequency, reporting run with your managers and periodic correction of the standard.

Why Gully Sales

What you are actually choosing when you choose us.

We start in the shop

Nothing is designed before we have stood at your shelf and a competitor's. Photographs from a market walk decide the standard, so it can be met by an ordinary counter in an ordinary town rather than only in a showroom.

One page, not a manual

A shopkeeper and a field officer will read one page. Every format we build is short enough to be used during a live visit, in the language of that market, and is tested with the people who have to use it.

The check is built into the visit

Execution that depends on a special drive fades in a month. We put the shelf work and the evidence inside the ordinary call sequence, so it survives after the campaign and after us.

We state what we control

You get the standards, the toolkit, the audit method and the reporting. What sells afterwards also depends on your pricing, stock, distributor service and follow-up, and we say so rather than promising movement our work alone cannot produce.

Execution connects to the rest of your revenue system

Gully Sales works across marketing, sales, channel, customer success and revenue operations, so shelf standards link to your trade schemes, your field reporting and the campaigns that send customers to the shop.

Where it applies

The same service, in different businesses.

Packaged foods and snacks

The situation:
The brand is listed in thousands of kirana outlets, but placement is wherever there is a gap, and new flavours reach the distributor and stop there.
How it applies:
Outlet classing by throughput, a shelf and hanger standard per class, launch placement drives with a target list, and weekly photo audits.
Likely benefit:
New packs appear on the shelf inside a defined window instead of depending on which shop happened to be interested.

Paints, hardware and building materials

The situation:
Counters carry several brands, the shade card and sample display are outdated, and the shop recommends whatever is closest to hand.
How it applies:
A counter display standard with sample and literature norms, dealer staff briefing on the live offer, and an audit that scores display currency.
Likely benefit:
The range is visible and explainable at the counter, so recommendation stops going by default to whoever is nearest.

Consumer electronics and appliances

The situation:
Demonstration pieces are dead or missing in multi-brand stores, and promoters explain a scheme differently in every showroom.
How it applies:
A live demonstration standard, a one-page offer instruction for promoters and store staff, and independent audits at priority stores.
Likely benefit:
The product is working and correctly priced when a customer walks in, and the offer is described the same way everywhere.

Agri inputs

The situation:
Season material is despatched in bulk before the season and is found unopened at retail counters weeks after the buying window closed.
How it applies:
Material entitlement by outlet class, a placement drive tied to the season calendar, and audits during the live weeks rather than after.
Likely benefit:
Visibility is standing in the shop while farmers are buying, and unused material stops being written off each season.

Franchise and multi-outlet retail

The situation:
Each franchisee interprets the campaign differently, so window displays, price boards and offers vary across the network in the same month.
How it applies:
A picture of success per store format, a campaign changeover instruction with dates, and photo submission scored centrally.
Likely benefit:
A customer sees one brand across every location, and the franchisor can see which outlets changed over on time.

Pharma, OTC and wellness

The situation:
Chemist counters keep the product behind the counter, the visibility material is refused for want of space, and the assistant recommends alternatives.
How it applies:
Compact counter units sized for a chemist shop, a briefing for counter staff on indications and pack sizes, and a simple placement audit.
Likely benefit:
The pack becomes visible and asked for at the counter, instead of being retrieved only when a customer names it.

Proof

Work we can point to.

Bon Millette

The problem:
A wellness snack brand needed stronger visibility and a wider reach for a product that competes for attention wherever it is sold.
What we did:
Gully Sales worked with Bon Millette on visibility, streamlining its sales handling and expanding the reach of the wellness snack brand.
The result:
Visibility improved, sales handling was streamlined and the brand's reach expanded. No outlet-level execution figures are published for this engagement.
Read the case study

Questions buyers ask

Before you enquire, the answers you will want.

How will execution quality be verified at outlet level?

By evidence, not by opinion. Each outlet class has a scored checklist, and photographs are taken to a fixed standard so two shops can be compared. Your officer scores the shelf at every visit, and an independent audit covers a sample of priority outlets separately, which keeps the self-check honest. Outlets failing twice go into a written correction route. You end each week able to say what proportion met the standard, and which shops did not.

How is this different from trade promotion planning?

Trade promotion planning decides the offer: the mechanic, the slabs, the budget and the arithmetic behind it. Retail execution decides what happens once that offer reaches a shop. We write the counter instruction, change the display, brief the shopkeeper, verify that the scheme actually ran during its live weeks and report compliance. A well-designed promotion that nobody explains at the counter still fails, and this is the work that stops it failing there.

Is this the same as our distributor's salesman doing merchandising?

His visit is where the work happens, but the standard, the material and the check have to come from you. Distributor sales force effectiveness is about his productivity: beat design, calls per day, lines sold and his own incentives. Retail execution is about what stands in the shop when he leaves. The two fit together, and we specify what the merchandising portion of his call must contain so both can be measured.

Do you design and supply the point-of-sale material?

We write the brief: what is needed, at what sizes, for which shelves, in what quantities and where each piece goes, based on the shelves your outlets actually have. Design and printing are arranged either through your existing agency and vendors or through ours, and we review the artwork against the standard before it is printed. We do not take a margin on your printing.

How long does the engagement take?

It depends on how many outlets are in scope, how far apart they are and how much your own field team carries. The sequence stays the same: read the outlet base, walk the market, set classes and standards, build the toolkit, run one pilot territory, install audit and reporting, then roll out. Phases are scoped in writing after the free audit, and we prefer one working territory early over a long design stage with nothing changed in any shop.

What inputs are required from us?

Outlet and distributor lists, billing and despatch history, point-of-sale material despatch records, scheme structures and claim rules, and product and pack information. Beyond documents we need access: territory time with your field officers, market visits without a prepared route, and a manager senior enough to change the visit routine and commit the material the standard asks for.

We have no field app or software. Can this still work?

Yes. The work begins with whatever you keep, including spreadsheets and photographs collected in a shared folder. The checklist, scoring method and report formats are built to be filled by hand at first. We then specify the fields and reports so they can be added to a field app, DMS or CRM when you are ready. Software makes the reporting faster; it does not create the standard or the discipline.

What if shopkeepers refuse the display or ask to be paid for space?

Some will, and that is a commercial decision rather than an execution failure. The standard defines a minimum that costs the shop nothing beyond attention, and separately a paid visibility option for the outlets where the space genuinely changes sales. Priority classing tells you where paying is worth it. Where a shop refuses both, it is recorded with the reason, so you are not spending on material that will never go up.

3 more questions

How many outlets should we start with?

One territory, and inside it the outlets that carry the category rather than every shop that buys. A pilot of a few hundred prioritised outlets is usually enough to test whether the standard is practical, whether the visit has room for it and whether the audit produces a score people trust. Rolling out to a whole market before the method is corrected wastes material and tires the field team.

How is success measured?

Against the baseline recorded before the standard is written. We track active outlets, coverage of priority shops at the agreed frequency, execution score by class, promotion compliance during live schemes, material utilisation against despatch, orders from the covered base, time from an outlet being set to a steady ordering pattern, sell-through where it can be captured, disputes and their closure, and outlet retention. Scores are read weekly and the full picture monthly.

What is excluded from the scope?

We do not set your prices, decide credit, take title to stock or act as your distributor, and we do not employ your merchandisers. Trade promotion design, distributor appointment and route-to-market work, dealer and distributor audits of stock and claims, incentive architecture and PRM software implementation are separate services. Anything outside the agreed scope is named in the proposal, so there is no assumption on either side.

Talk to us

Start with the shelf you have today, in the outlets that matter most.

The free audit is a working conversation about the outlets you sell through now. We say whether retail execution is your next step, or whether coverage, distributor service or the offer itself should be corrected first, and we tell you plainly when this is not what you need.

  • No obligation and no sales script
  • A reply from someone who does the work
  • Your details are never sold or shared

Your outlet lists, distributor records, scheme structures and market photographs stay confidential and are used only to prepare for and conduct the audit.

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