Legal
Refund & Cancellation Policy
How cancellations and refunds work on services you buy from us. Payment gateways in India require this policy to be published, and it is the one we apply.
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What you are paying for
Our services are delivered by people over time — strategy, campaign work, outreach, content and reporting. Fees cover the work performed in a billing period, not a physical product that can be returned.
Cancelling a retainer
You may cancel a continuing engagement by giving us written notice at hello@gullysales.com, with the notice period stated in your statement of work.
We invoice for work performed and third-party commitments made up to the end of the notice period. Any fees you have paid in advance for work not yet performed are refunded with the final invoice.
Cancelling a one-off project
If you cancel a fixed-scope project before it starts, we refund what you have paid, less any third-party costs already committed on your instruction.
If you cancel after it starts, we invoice for the proportion of work completed and refund the balance.
Advertising spend
Money paid to advertising platforms is spent on your behalf and is not refundable by us once a platform has taken it. Unspent budget held by us is returned in full.
If the work is not right
Tell us. Raise the issue in writing within 15 days of the deliverable and we will correct it within the agreed scope at no extra cost.
Where a deliverable cannot be brought to the agreed standard, we refund the fee attributable to it. We do not refund fees because a campaign did not produce a commercial result that was not guaranteed in writing.
How refunds are paid
Approved refunds go back to the original payment method within 7 to 10 working days of approval. Bank timelines are outside our control.
Contact
Cancellations and refund requests: hello@gullysales.com or +91-8095858589.