Privacy policy

Introduction

Gully Sales Private Limited ("GullySales", "we", "our" or "us") is committed to protecting your privacy. Our registered office is #1674, 1st Block, Sir M Visvesvaraya Layout, Nagadevanahalli, Bengaluru 560056, Karnataka, and our working office is in Nagarbhavi, Bengaluru. This privacy policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

We handle personal information in line with the laws that apply in India, including the Digital Personal Data Protection Act, 2023. By using the website or sending us a brief, you agree to the practices described here. You can withdraw that consent at any time, as set out under "Your rights" below.

Information we collect

• Contact information: your name, email address, phone number and, if you give one, your business address.
• Business information: details about your company, your industry and your position.
• Billing information: the website has no checkout and does not take card details. Fees are agreed in writing and invoiced separately, so we hold only the invoicing details you give us for that.
• Usage information: details about how you interact with our website, our products and our services.
• Technical information: your IP address, browser type and device information. Cookies and similar tools collect some of this, and the cookie policy lists which ones and who sets them.

What the requirements brief and the diagnostic collect

The requirements brief (/requirements) and the contact page (/contact) are the only forms on this website. The brief collects the business details you choose to give us: what you sell, where, to whom, and what you want to fix. A message sent through the contact page reaches the same people. The people at GullySales who read your brief and speak to you can see it, and we do not publish it or show it to other customers.

If you buy the paid diagnostic, we may also ask for records from your business, such as CRM exports, call logs, enquiry sheets or access to an advertising account. We use them only to do that analysis, and the scope is agreed in writing before it starts. Send us only what you are entitled to share, and remove customer details you do not want us to see.

How we use your information

• To provide, maintain and improve our services.
• To respond to enquiries and provide customer support.
• To tell you about our own services, only where you have asked us to or have given us your contact details for that purpose. You can stop this at any time.
• To understand, in aggregate, which pages of this website are read, so we can improve them.
• To comply with our legal obligations.

Disclosure of information

We may share your information in the following circumstances.

• Service providers: with the providers we rely on to run the website and the work, such as website hosting, email and messaging, and website analytics (Google Analytics 4, described in the cookie policy). They may handle your information only to provide that service to us. We do not sell your information.
• Legal compliance: where disclosure is required by law or by legal process.
• Protection of rights: where sharing is necessary to protect rights, property or safety.

Security

Your brief and any records you send are visible only to the people at GullySales who work on your enquiry, and access to the systems that hold them is limited to those people. The website's forms are protected against abuse. Even so, no transmission over the internet and no method of electronic storage is completely secure, so send us only what you are entitled to share.

Your rights

You may access, correct or delete your personal information, withdraw a consent you gave us, and opt out of marketing communications. To do any of these, or to complain about how we have handled your information, write to hello@gullysales.com with "Privacy request" in the subject line, or call +91 80958 58589 (Monday to Saturday). Requests and complaints are read by a director of the company, who is our point of contact for grievances. If we have not resolved a complaint to your satisfaction, you may take it to the Data Protection Board of India once that route is open to you.

How long we keep information

If you send a brief and we do not work together, we keep it only for as long as we are in conversation with you and for a reasonable period afterwards in case you come back, and then delete it. If we work together, we keep the records of the engagement while it runs and for as long afterwards as the law requires us to keep accounting and tax records. Business records you send us for a diagnostic or for the work are returned or deleted when that work ends, on the terms in your written scope. You can ask us to delete your information sooner at any time, and we will do so unless the law requires us to keep it.

Policy updates

When this policy changes, the new version replaces this page and the date at the top is updated. Questions about it go to hello@gullysales.com, or by post to the registered office above.