Inside sales · Sales
Sell by phone and video as well as your best rep sells sitting across the table.
Many small businesses assume a serious deal needs someone to travel and sit across the table. That assumption limits how many prospects a small sales team can realistically reach, and adds days of travel time to every sales cycle. Some of it is habit rather than necessity: plenty of deals close just as well over a well-run video call.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
In one paragraph
Inside sales is a way of selling remotely, by phone, video and WhatsApp, built as a proper process rather than a field sales approach done over the phone by accident. GullySales designs the call scripts, the remote presentation approach and the tools your team needs, so distance stops being the reason a deal moves slower.
We build inside sales as its own discipline. It starts with scripts suited to a phone or video conversation, not a face-to-face pitch read aloud. Then a way to present and demonstrate remotely that actually holds attention, and the CRM and telephony tools that make a remote team's activity visible. This is not simply giving a field rep a phone and asking them to call instead of visiting.
This works best combined with knowing when a deal genuinely needs an in-person visit and when it does not.
The problem
Does this sound like your business?
What owners tell us on the first call, in their words.
“Every serious deal still assumes someone has to visit in person.”
A prospect two states away gets a slower, lower-priority follow-up simply because visiting is expensive and rare.
“Reps selling by phone have never been given a script suited to the channel.”
They read a face-to-face pitch over the phone, which loses the visual cues and body language it was built around.
“Travel time eats the hours that should go to calls.”
A day spent visiting one prospect could have been spent on ten calls, but nobody has weighed that trade-off deliberately.
What we do
Everything that is included.
Each deliverable, and what it gets you. Nothing here is an extra.
Inside sales process design
A sales process built specifically for phone and video conversations, not a field process delivered remotely by default.
Call and video scripts
Scripts and structures suited to the channel, accounting for what changes when there is no room or body language to read.
Remote demo and presentation approach
A way to demonstrate a product or present a proposal over video that holds attention and answers questions clearly.
Tooling set-up
The CRM and telephony tools a remote team needs to make calls, log activity and follow up without manual effort.
KPI definitions
Clear measures for a phone-based team, distinct from field sales metrics that assume a different working pattern.
How the result is measured
- Calls made and meetings closed remotely
- Revenue generated without a field visit
- Average sales cycle length by channel
- Tool adoption across the remote team
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for you if these sound familiar.
- Businesses whose sales team spends significant time travelling for meetings that could happen remotely
- Companies selling to buyers spread across a wide geography a small team cannot visit often
- Teams that have started selling by phone or video with no process built specifically for it
Not for
It is not the right fit if.
- Your buyers specifically expect and value an in-person visit as part of the relationship; removing that would cost you deals
- Your product needs a physical demonstration that cannot be done credibly over video
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the inside sales work runs
- 1
Audit reliance on field visits
We look at how much of the current sales process assumes an in-person visit, and whether that assumption is necessary.
- 2
Design the remote process
We build a sales process specifically for phone and video, including where a visit is still genuinely needed.
- 3
Build scripts and tools
Scripts and the supporting CRM and telephony set-up are built around how a remote conversation actually works.
- 4
Train the team
Reps are coached on selling by phone and video specifically, not simply told to do the same thing without a car.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Engagement options
Ways to work with us.
Pick the size of commitment that fits. Every option starts with your brief and a conversation.
Option 1
The conversation on its own
A call after you send your brief. It says honestly whether you need outside help, and many fixes are ones your own team can make.
Option 2
One fix, scoped
Start with the fix that matters most, such as reply time or follow-up. The fee is in writing before anything starts.
Option 3
An ongoing programme
We run the work, report against the baseline, and you renew on the numbers. The term and the reporting are agreed in writing first.
Option 4
Guidance for your own team or agency
We plan, brief and check the work of your in-house team or current agency, instead of replacing them.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Does this mean we should never meet a customer in person?
What tools do we need for this to work?
Is this the same as outbound sales prospecting?
How is this priced?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
By industry
Inside sales, written for your industry.
Related services
Often bought with this, or instead of it.
Read before you buy
- Inside sales for a small company: a telephone-first setupHow to set up one phone-led seller: the day split into calling blocks, the list rules, a five-line call script and the six fields to log after every call.
- Appointment setting for a firm without a telecallerHow a firm with no telecaller can still get meetings booked: who makes the calls, what the script may promise, and the handoff note that keeps a booked meeting from going cold with the seller.
- Laser cutting job work: how to get regular customers rather than one-off jobsHow a laser cutting job shop turns one-off file senders into regular customers: which ones to pick, a rate card they can price from, same-day replies with an honest date, and their files kept ready.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.