Telecalling · Sales
An enquiry sits for two days before anyone calls the number back.
An enquiry that is not called back within a few hours has usually already called a competitor. In many small businesses, calling back falls to whoever has a free moment, which on a busy day can mean nobody at all.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
In one paragraph
Telecalling is the actual phone work of answering, following up and re-engaging enquiries, run by a trained team on your behalf so no lead waits days for a call back. GullySales runs this as a managed service, reporting enquiries and outcomes against the baseline, with calls made from our own team rather than a rotating set of freelancers.
We run telecalling as a managed service: answering new enquiries promptly, following up a set number of times on a defined schedule, and re-engaging older leads that went cold. Calls are made by our own trained team from our Nagarbhavi office, working from a script built for your product and reported against the baseline.
This covers a wide range of calling need, from a hospital's appointment enquiries to a hotel's booking questions to a retailer's follow-up on a walk-in who did not buy. It suits any business wherever call volume has outgrown what an existing team can manage consistently.
The problem
Does this sound like your business?
What owners tell us on the first call, in their words.
“Enquiries wait days for a first call.”
A new enquiry arrives and sits in an inbox or a notebook until someone finds the time, by which point the prospect has often already bought elsewhere.
“Follow-up stops after one attempt.”
A single unanswered call is treated as a dead end, when a genuine buyer is often reached only on the second or third attempt.
“Old leads are never revisited.”
A database of past enquiries that did not convert sits untouched, even though some of them are ready to buy now.
What we do
Everything that is included.
Each deliverable, and what it gets you. Nothing here is an extra.
First response calling
New enquiries called promptly, so the first contact happens while interest is still high.
Structured follow-up
A set number of follow-up attempts on a defined schedule, rather than a single try.
Re-engagement calling
Older leads from your database called again to check current interest.
Call scripts
Scripts written for your product and common questions, so calls are consistent and confident.
Call outcome logging
Every call logged with its outcome, so nothing is lost between calls.
Reporting
A report of enquiries handled, calls made and what came of them.
How the result is measured
- Time to first call on a new enquiry
- Follow-up attempts completed against schedule
- Old leads re-engaged
- Calls converting to a booked appointment or order
- Enquiries handled per month
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for you if these sound familiar.
- Businesses whose enquiries sit unanswered for hours or days
- Companies with enough call volume that a dedicated calling effort is worth it
- Owners who want follow-up to happen on a fixed schedule rather than depend on memory
- Businesses with an old database of leads that have gone cold and are worth re-engaging
- Teams whose existing staff cannot keep pace with incoming enquiries alongside their other work
Not for
It is not the right fit if.
- Businesses with very low enquiry volume where in-house handling is genuinely sufficient
- Complex, highly technical B2B sales where only a specialist rep from your own team can hold the conversation
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the telecalling work runs
- 1
Understand the enquiry flow
We look at how enquiries currently arrive and how they are handled today.
- 2
Build the scripts and cadence
Call scripts and a follow-up schedule are built specific to your business.
- 3
Start calling
Our team begins handling new enquiries and follow-up on the agreed schedule.
- 4
Log and report
Every call and its outcome is recorded, and results are reported.
- 5
Refine the approach
Scripts and cadence are adjusted based on what is actually working.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Engagement options
Ways to work with us.
Pick the size of commitment that fits. Every option starts with your brief and a conversation.
Option 1
The conversation on its own
A call after you send your brief. It says honestly whether you need outside help, and many fixes are ones your own team can make.
Option 2
One fix, scoped
Start with the fix that matters most, such as reply time or follow-up. The fee is in writing before anything starts.
Option 3
An ongoing programme
We run the work, report against the baseline, and you renew on the numbers. The term and the reporting are agreed in writing first.
Option 4
Guidance for your own team or agency
We plan, brief and check the work of your in-house team or current agency, instead of replacing them.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Who makes the calls?
Can this work alongside our existing staff?
How is this different from SDR and BDR services?
What do you report as the work goes on?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
By industry
Telecalling, written for your industry.
Related services
Often bought with this, or instead of it.
Read before you buy
- Cold calling in India: what to say in the first twenty secondsThe first twenty seconds of a business cold call decide whether the buyer stays on the line. Opening lines for four situations, a language choice rule, and what to cut so the call does not sound read.
- Inside sales for a small company: a telephone-first setupHow to set up one phone-led seller: the day split into calling blocks, the list rules, a five-line call script and the six fields to log after every call.
- Outsourced telecalling: how to brief a calling team and check their workWhat to hand a telecalling team before the first call, the outcome codes they must use, and how to check their work by listening to recordings and reading the sheet rather than the call count.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.