Open role · Trainee
Customer Success & Operations Trainee
You will own the customer lifecycle for a set of accounts: onboarding, follow-ups, payment reminders and the reporting that goes to the manager. Where an intern shadows, you decide when to escalate and when to just fix it.
What you will do
- Onboard new customers and set the tone for how the relationship will run
- Chase documents, approvals and feedback until you have what is needed, not just once
- Decide when a customer issue needs to go straight to the manager, and when you can fix it yourself
- Keep customer-wise project and payment records that another person could pick up cold
- Coordinate with accounts on invoices, and with delivery on project status
- Send weekly updates that flag what is stuck before someone else has to ask
What we are looking for
- Good communication in English and Kannada or Hindi
- Comfortable in Google Sheets, WhatsApp and a CRM or project tool
- Judgement: knowing which delay is normal and which needs an escalation
- Some prior internship or customer support experience
- Organised enough to run several customer accounts without dropping one
Apply
Apply for Customer Success & Operations Trainee.
A short form and your CV. No cover letter needed: tell us about one thing you have actually done.
- 1
Send the form
Your details, your CV and a few lines about something you have actually done.
- 2
We read every application
Someone who does the work reads it, not a filter. You get an email copy straight away.
- 3
A short call if it fits
We call to talk about the role and the work you described.
- 4
A conversation about real work
For most roles, a small practical exercise or a walk through work you have done.
- 5
A decision either way
You hear back from us, whether or not we take it further.
Questions first? Write to careers@gullysales.com.
Other roles
Also open.
- Business Development InternYou will spend your mornings finding businesses that might need us and your afternoons helping move existing conversations forward. A senior colleague reviews your calls, proposals and lead lists each week, so you leave with a real sense of how business-to-business selling works.
- Business Development TraineeYou will spend most of each day finding businesses that might need us and calling them cold. A senior salesperson checks your lead lists and call notes every week, and the real test is whether a stranger agrees to a second conversation.
- Client Servicing AssociateYou will be the person each client speaks to. You keep work moving between the client and the delivery team in our Nagarbhavi office, and manage expectations honestly along the way. If something agreed on a call goes quiet, you are the one who chases it down.