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Mining and quarrying companies · Sales process

Turn a phone call about a load into a delivered order, step by step.

A sales process for a quarry or mining company is the order of steps from the first call to the delivered load and the payment. Each step has an owner and a note to be written. GullySales draws it from how your office already works, then fills the gaps where quotes and payments get lost.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Quarry staff examine aggregate samples at a safe observation point

What sales process means

A sales process is the fixed sequence of steps, such as enquiry, site visit, quote and order, that every deal is expected to pass through in the same order. GullySales writes this sequence down for your business and checks that every salesperson actually follows it.

Also for mining and quarrying companies

Sales and marketing for mining and quarrying companies, the overview.

Last updated 11 Oct 2026.

For mining and quarrying companies

Where it usually goes wrong, and what we would do.

  • “Quotes go out without the delivery distance”

    A rate given without the site gets a price that is wrong by the next call. The buyer then thinks the quarry changed the rate.

  • “Nobody owns the step after the quote”

    The quote goes out on WhatsApp and the next call depends on mood. The buyer who got three quotes picks the one who rang again.

  • “Credit is decided on the loading ramp”

    A driver is told to load for a buyer on a phone call from the owner. A sales process that checks credit before the quote avoids the argument at the gate.

What we do

What we deliver for mining and quarrying companies.

The work available for this need. We agree the deliverables and responsibilities for your engagement in writing.

  1. Written steps from enquiry to payment

    A one-page process naming each step, who does it and what is written down.

    Result: New staff can run it without asking.

  2. Standard quote format

    A quote that states material, grade, quantity, loading point, distance, rate basis and the date it is valid to.

    Result: The buyer can compare you with others on the same terms.

  3. Credit check before the quote

    A rule on who may buy on credit and up to what limit, agreed with accounts.

    Result: Credit is decided in the office, not at the gate.

  4. Follow-up rule after a quote

    A rule on who calls, on which day and what is asked, with the result noted.

    Result: A quote that was not answered gets a second chance.

  5. Delivery and payment handover

    A checklist covering the challan, the weighbridge slip, the receiver's sign-off and the invoice.

    Result: A disputed load can be settled from paper.

How the result is measured

  • Deals following the process
  • Time spent at each step
  • Drop-off rate by step

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full sales process design and implementation page

Steps of a sale

The steps from a call to a payment at a quarry, named the way the trade says them.

Enquiry
Take the name, site, material, quantity and date. Note the source of the call. Reply on WhatsApp to confirm what was understood.
Qualify
Check the site is inside your delivery belt, the grade is one you make and the buyer's credit is clear. Say no early to a site your tippers cannot serve.
Site visit or sample
For a large or regular buyer, send a sample or visit the site. Note the access road, the unloading point and who will receive the material.
Quote
Send the quote in writing with grade, quantity, distance, rate basis and validity. State what is included, such as loading and transport.
Follow-up and close
Call the day after the quote and again before it lapses. Ask what the buyer is comparing. Confirm the order in writing with the delivery date.
Delivery and handover
Check loading, the challan and the receiver's signature. Ask the buyer next day how the material was. Note the next pour date.

Who it is for

This is written for these mining and quarrying companies.

  • Stone quarries for aggregate and jelly
  • M-sand and crusher dust units
  • Granite and dimension stone quarries
  • Marble, sandstone and Kota stone units
  • Iron ore and manganese mines
  • Limestone and dolomite mines for plants
  • Sand and gravel suppliers
  • Crusher and screening plants

Not for

It is not the right fit if.

  • Every sale is one load for a walk-in buyer with cash, and no step beyond the weighbridge applies
  • No one owns the quote, so a defined step would belong to nobody
  • Credit is decided by the owner on the ramp and the owner will not hand it to a rule

Before you decide

Agree the work. Know how to judge it.

Sales process for mining and quarrying companies: use these checks to prepare, choose the scope, and review what changes.

Bring the right evidence

Bring examples of deals that moved forward and deals that stalled. Record what the buyer had actually agreed at each stage rather than relying on the salesperson's confidence.

Make the scope clear

Define the entry and exit rule for each stage, the owner, and the document or decision that moves the deal. Agree how exceptions will be handled before rolling the process out.

Check the work in use

Take a live enquiry through the proposed stages with the team. Two people reviewing the same evidence should place it at the same stage and agree the next action.

Know when to change course

If a stage produces no useful decision or handover, remove it. The process should help someone do the next piece of work, not create administration for its own sake.

These are discussion points, not a fixed package. GullySales confirms the deliverables, responsibilities, fee, and term in writing after reading your brief and speaking with you.

How it works

How the sales process work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Requirements and scope agreement

    Send the requirements brief, then discuss where deals stop and what systems you use. GullySales puts the scope, fee, and term in writing before work starts.

  2. 2

    Current-flow confirmation

    We trace deals with the people who sell and receive orders, and review existing selling materials. Your process owner confirms the current-flow map and baseline before changes begin.

  3. 3

    Rules and material approval

    Draft stages and enquiry handoffs are tested against real buying paths. Your sales head approves the evidence rules and checks the scripts and templates before configuration.

  4. 4

    Configuration and acceptance

    The approved structure is built into the agreed tool. Your team tests stage moves and exceptions, then checks reminders and report figures before accepting the setup.

  5. 5

    Team rollout

    Salespeople practise recording enquiries and moving deals through the stages, using the approved materials. The process owner resolves unclear rules before taking responsibility for daily use.

  6. 6

    Adoption review and handover

    We check records against the approved rules and address agreed configuration or guidance gaps. Unresolved management actions go to your sales head with responsibility made clear.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales process design, at stage 1, prospecting and lead generation. The audit comes before it, and sales management keeps it running.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2 · you are here

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Who should handle which step?
The office takes the enquiry, quote and follow-up. The supervisor handles loading and the challan. Accounts checks credit before a quote. Write each name beside its step so nobody assumes.
When should we send a quote?
Once you know the site, the grade and the quantity. A quote sent before those are known is a guess and will be changed. Asking three questions first looks more serious, not less.
What do we do with a buyer who only asks for the lowest rate?
Give the rate for their site with the terms in writing, and ask what they are comparing. A rate with no distance or credit terms is not comparable. If the buyer only wants the lowest, let them go without a discount war.
Can we add a step later?
Yes. Add it when you see the same problem twice, such as disputes over quantity at unloading. Put it in writing, name an owner and try it on a few orders before it becomes the rule.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for mining and quarrying companies

Related work to consider.

Or start from the overview: sales and marketing for mining and quarrying companies.

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