Eye hospitals · Healthcare
Get the family from the OPD to the right department without losing them on the way.
A man in his fifties goes to an eye hospital because his glasses no longer help. The refraction takes ten minutes. The optometrist notices something and suggests a glaucoma check. He says he will come another day. Whether that day arrives depends on whether anyone calls.
A 90-minute audit call and a written, scored report. Turnaround, reporting and term are agreed in writing after the audit.
In one paragraph
An eye hospital has many departments and one front door, so the patient who walks in for glasses may need a retina specialist. Marketing builds the hospital's name with families, opticians and doctors. Sales is the route from the first visit to the department that treats the problem. GullySales handles that route and the referrers who feed it.
A hospital with cataract, retina, glaucoma, cornea and paediatric departments has a lot to offer and a poor way of showing it. Each department thinks of its own patients. Referrals from opticians and physicians depend on who last visited. Patients who need a second department fall through the gap between them.
How buyers decide
How eye hospitals are chosen.
Families choose an eye hospital for its doctors' names and its record on surgery. They ask neighbours and relatives, check reviews, and look at whether the hospital handles insurance and government schemes. The brand matters more than for a single clinic, because the bill is larger and the decision is shared.
Referrals feed the hospital. Opticians, general physicians, diabetologists and paediatricians send patients, and smaller eye clinics refer cases that need surgery or a specialist. A referrer wants a prompt appointment, a clear note back and no surprises for the patient.
Community camps are another channel. Screening camps in villages, colleges and offices produce names, and the hospital's capacity to follow them up decides whether those names come in. A camp without follow-up is a goodwill photograph.
The problem
What usually goes wrong for eye hospitals.
What owners tell us on the first call, in their words.
“A patient who needs a second department is never called”
The optometrist suggests a retina or glaucoma check. The patient says another day, and nobody follows up.
“Each department markets itself and the hospital as a whole is invisible”
Cataract talks to cataract patients, retina to retina. The hospital's range is never explained to a family.
“Opticians and physicians send patients and hear nothing back”
A referrer sends a patient and never learns what happened. The next patient goes where a note came back.
“Camp lists are filed and forgotten”
A camp screens hundreds. A few dozen are advised to come to the hospital, and almost none are called.
“Insurance and scheme questions are answered differently by each desk”
One desk says the scheme covers it and another says to check. Families lose confidence.
“Reviews describe the wait, not the doctors”
The queue at registration shapes the review. The surgery and the care are rarely mentioned.
What we do
What we do for eye hospitals.
Everything included for eye hospitals, and the result each part is there to produce.
A route between departments
A written routine that moves a patient from the first visit to the department that treats the problem, with a call or message to the patient who said another day.
Result: The patient who needed a second opinion in the building gets one.
A page for each department and condition
Cataract, retina, glaucoma, cornea and paediatric pages, written for families and linked to each other.
Result: A family sees the hospital's whole range, not one department.
A note-back routine for referrers
A short message to the optician, physician or eye clinic that referred a patient, saying what was found and what is next.
Result: The next referral goes to the hospital that wrote back.
A camp-to-hospital route
A list, a booking message and a follow-up call for every person advised at a camp to come in.
Result: A camp ends in appointments.
One answer on insurance and schemes
A written sheet for every desk, saying which insurers and schemes the hospital works with and what to bring.
Result: Every desk gives the same answer.
A report against the baseline
Enquiries by source and department, cross-department conversions, referrers active and camp follow-ups completed, against the baseline taken before work starts.
Result: You can see whether the marketing filled the departments or only the front desk.
How the result is measured
- Enquiries by source and by department
- Patients moved to a second department
- Referrers active and how that changes
- Camp attendees who came to the hospital
- Reviews mentioning wait and registration
Recorded as a baseline before work starts, so every later report has an honest comparison.
Worth a page and a campaign of their own
Cataract and lens choices · Retina and diabetic eye services · Glaucoma care · Cornea services and transplants · Paediatric eye care · Refractive surgery · Eye emergencies and injuries · Camps, screenings and community outreach
Priority campaigns
Campaigns for what eye hospitals most want to sell.
Each one planned around when your buyers decide, and measured against the baseline.
Eye check-up packages
Packages for senior citizens and adults, including a dilated retina and pressure check where indicated, built around the first visit.
Result: Check-ups become the front door to the right department.
Diabetic eye screening drive
A campaign to diabetologists and diabetic clubs on retina screening and where to send patients.
Result: Diabetic patients are screened early and referred in.
Cataract camp with a conversion route
A camp planned with a follow-up built in.
Result: The camp returns patients to the hospital.
Referrers' update
A short briefing for opticians and eye clinics on new services and how referrals are handled.
Result: Referrers know what the hospital now offers.
Beyond search
Where we reach buyers of eye hospitals, beyond Google.
Search matters, but it is rarely the only way this industry's buyers find a supplier.
Opticians and optical shops
The people who spot problems first and need a route to a specialist.
Physicians, diabetologists and paediatricians
Doctors whose patients need eye care.
Smaller eye clinics
Practices that refer surgical and specialist cases.
Insurers, TPAs and scheme coordinators
Empanelment and scheme paperwork tracked application by application.
Who it is for
This is written for these eye hospitals.
- Multi-speciality eye hospitals
- Eye hospitals with community outreach
- Eye hospitals attached to medical colleges
- Charitable and trust-run eye hospitals
- Corporate and chain eye hospitals
- Eye hospitals with optical and pharmacy services
Not for
It is not the right fit if.
- You want a guaranteed Google ranking or a guaranteed number of leads. Nobody honest can promise either.
- You need enquiries by next week and have nobody to answer them.
- You want posts and reach reported, not enquiries and orders.
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
01 · First
Free audit call
90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.
02 · After the call
Written, scored report
Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.
03 · Before work starts
Baseline recorded
Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.
04 · After the baseline
The first fix goes live
Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.
05 · As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
06 · At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the work runs for eye hospitals
- 1
Listen to how a patient moves through the hospital
The free audit call traces where patients come from, how they reach a second department and what is lost on the way.
- 2
Join the departments
A routine that carries a patient between them.
- 3
Make the whole hospital visible
Department pages, a Business Profile that shows the range and reviews asked for after good care.
- 4
Write back to referrers and follow up camps
A note-back routine and a camp-to-hospital route.
- 5
Report on departments, not activity
A report on enquiries, cross-department conversions and referrers against the baseline taken before anything changed.
Proof
What happened when owners fixed this.
Real clients, the work we did, and the result as it was recorded. Where no number was recorded, none is claimed.
Chord Road Hospital
- Situation
- Patients who knew the hospital trusted it. Patients who searched for a department or a treatment in the area did not find it.
- What we did
- Website rebuilt around patient needs
- Search visibility
- Social media on a schedule
- Review management
- Result
- Organic traffic increased 60% within six months
- Online appointment bookings increased 40%
- Social following grew 45%, and engagement on it rose 70%
Nanda Arthritis and Rheumatology Center
- Situation
- There was no website, so a patient looking for a rheumatologist had no way to learn about the centre. Enquiries were few, and the ones that arrived came by word of mouth.
- What we did
- A website for patients
- Search work
- Google Business and reviews
- Lead capture and advertising
- Result
- No numbers were recorded for this engagement. The work is described in full in the case study.
Also worked with
Curtain Label · Difesa Security Services · Felicity Inn · Hands On CSR · Implevista · Kambar Group · Kalessi · Kerur Pain Clinic · LL Trust · Lucky Deals · Natural Gases · NavaShakthi Souhardha · NewCom Logistics · Proton Technical Services · SB Engineering · Shakthi Foundation · Shakthi Group · Urbanest · Insyde Studio · Venkateshwara Laser Tech · Vivara Studios
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Engagement options
Ways to work with us.
Pick the size of commitment that fits. Every option starts with the free audit.
Option 1
The audit on its own
A 90-minute call and a written, scored report. It says honestly whether you need outside help, and many fixes are ones your own team can make.
Option 2
One fix, scoped
Start with the fix the audit ranks first, such as reply time or follow-up. The fee is in writing before anything starts.
Option 3
An ongoing programme
We run the work, report against the baseline, and you renew on the numbers. The term and the reporting are agreed in writing first.
Option 4
Guidance for your own team or agency
We plan, brief and check the work of your in-house team or current agency, instead of replacing them.
The offer
Start with a free audit of how you sell.
It is useful on its own, whether or not you hire us.
What you receive
- A 90-minute call with the person who will do the work
- A written, scored report on the six places orders leak
- Every fix ranked by what it returns and what it costs
- The one thing to do first, and why
- An honest line on whether you need outside help at all
- If you do, the scope and the fee in writing
No invoice. No obligation. No sales script.
FAQ
Questions eye hospitals ask before they call.
Not here? More answers, or ask on WhatsApp.
Can we publish testimonials or before-and-after results?
Can we run discounts on surgery packages?
How should we think about camps?
Do you see patient records?
How do you handle several branches?
How much does it cost?
How long is the contract?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
Your next practical step
Get a free audit of how you sell, and a scored report of where the work is.
90 minutes. A written, scored report. No invoice and no obligation.