Skip to content
GullySales
Tell us what you need

E-waste recycling companies · CRM

Keep every lot, certificate and revision against the client who asked.

A CRM for an e-waste recycler is the single record of clients, lots, quotes, certificates and the next call due. GullySales works on setting up the fields, the stages and the habits so the lot history stays with the client and not with one person's phone.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

A recycling supervisor explains sorted material bales to a visitor

What CRM means

A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.

Also for e-waste recycling companies

Sales and marketing for e-waste recycling companies, the overview.

Last updated 18 Oct 2026.

For e-waste recycling companies

Where it usually goes wrong, and what we would do.

  • “A lot has a history, and the history is the sale”

    A quote on two hundred laptops goes through grade changes, a revised weight and a pickup date. If those sit in different chats, the person who picks up the thread restarts the conversation.

  • “Repeat disposal depends on remembering the last lot”

    The same office retires equipment again at its next audit. Without the earlier lot, the certificate number and the date stored against the client, the reminder never goes out.

  • “Producer work is a record-keeping job”

    A producer asks what was handled by month and by type. If the records sit in separate sheets, producing a report takes days. A structured entry at the time of each lot makes the answer a filter.

  • “Households do not need a heavy tool”

    A pickup booking has a name, an address, the items and a day. A light sheet or form serves this volume, and forcing it into a corporate pipeline slows the people who do the booking.

What we do

What we deliver for e-waste recycling companies.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. Fields for a lot

    Client, buyer type, items, counts, condition, location, quote, revisions, pickup date and certificate number.

    Result: One row describes one lot from enquiry to certificate.

  2. Stages from enquiry to certificate

    A short list of stages, from first call through quote, revision, pickup, processing and certificate sent.

    Result: Anyone can see where a lot stands.

  3. A separate household booking sheet

    A simple form and sheet for household pickups with items, address, day and status.

    Result: Household pickups do not clutter the corporate list.

  4. Repeat client reminders from the record

    A field for each client's audit or write-off period, with a flag when a reminder is due.

    Result: The reminder list comes from the record.

  5. A producer report layout

    A layout that groups handled material by month and type from the lot entries.

    Result: A producer's request is answered by filtering the record.

How the result is measured

  • Enquiries logged in the CRM
  • Data completeness
  • Reports generated from CRM data

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full CRM implementation and customisation page

Fields worth keeping

What to store against each client so the history of a lot is never lost in someone's phone.

Lot reference and items
Count and type of equipment per lot. The sales person enters it at quote time, and it lets anyone pick up a revised quote without re-asking.
Quote versions and grade
Each revision with its date. Tells the next caller what was offered and which grade assumption changed, so the thread does not restart.
Pickup date and vehicle
Entered by the dispatcher. It links the sale to the plant schedule and shows which lots are still waiting for a van.
Certificate number and date issued
Entered by the plant office after processing. It lets you answer the auditor's question months later and sets the next reminder.
Next disposal window
The client's own cycle, such as the year-end write-off. It tells the sales person when to write again.

Who it is for

This is written for these e-waste recycling companies.

  • Authorised dismantlers and recyclers for IT and telecom equipment
  • Collection centres and aggregators feeding larger recyclers
  • Producer responsibility partners for electronics brands
  • Refurbishers and resellers of used laptops and phones
  • Battery and lead acid recyclers
  • Data destruction and IT asset disposal specialists
  • Recyclers of appliances like refrigerators and air conditioners
  • Recyclers serving government offices and institutions

Not for

It is not the right fit if.

  • Lots are quoted by one person who keeps everything in their head, and that person will not enter the details, so the record would stay empty
  • Your volume is a few household pickups a day, which a shared sheet handles without a client record system
  • You have not decided who issues the certificate and when, so there is nothing reliable to store in the certificate field

How it works

How the CRM work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Map the sales process

    We sit with the people who sell and write down how a deal moves from enquiry to payment, including where it stalls.

  2. 2

    Agree stages, fields and owners

    Each stage gets a name your team already uses and a proof that the deal has left it. We agree which fields are required at which stage, and who may change what.

  3. 3

    Build on a copy

    Pipeline, fields and views are built on a trial copy where the CRM offers one, or in a separate pipeline where the plan allows. Live work stays untouched.

  4. 4

    Connect channels, then switch on automations

    Channels are connected first. Each automation is then switched on separately, so a misfiring rule is easy to find.

  5. 5

    Test with real deals

    The people who will use the CRM run open deals through it. Gaps are fixed before the whole team switches over.

  6. 6

    Switch over and trim

    Once real use shows which fields stay empty and which stages nobody uses, those are cut and the handover record is updated.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales management. A target, a review routine and someone who owns the number.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3 · you are here

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Which CRM tool should we use?
The one your team will open daily. We set up the fields and stages first and then check them against the tool you already use or can afford, before suggesting a change.
Will the CRM replace our plant records?
No. It holds the sales side: who asked, what was quoted and which certificate went out. Plant weighing, processing and compliance records stay in your own systems.
Should the CRM hold weighbridge and processing data?
No. Keep plant records in the plant system and store only the lot reference, the certificate number and the date in the CRM. The sales person needs to answer a client, and a second copy of plant data can drift out of step with the original.
Who owns the record when a sales person leaves?
The company owns it, which is why it sits in a shared tool and not on a phone. Each client has a named owner field, and reassigning it takes one change. The lot history stays with the client for whoever picks up the account.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for e-waste recycling companies

Everything else we would do for you.

Closest to this: leads and follow-up

Also for e-waste recycling companies

Or start from the overview: sales and marketing for e-waste recycling companies.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need