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Notes for owners · Industry playbooks

Building an online presence for a real estate business

“Online presence” is the vaguest phrase in real estate marketing, so here is what it actually consists of for a developer or a broker: a page for each project that says the price, a listing on the portals that is kept current, a Google profile for the office, video a buyer can watch at night, and a system that calls the enquiry back. Most businesses have some of these. The order matters more than the number.

Written by
The GullySales team, Bengaluru
Updated
Reading time
3 min read
In this article
  1. Why it is hard, honestly
  2. 1. A project page that says the price
  3. 2. The portals, the Google profile and the video
  4. 3. Follow-up: where the presence turns into sales, or does not
  5. Where we come in, if at all

Why it is hard, honestly

Not because the tools are complicated. Because the portals produce a flood of phone numbers, most of them from people who will never visit, and the team spends its day calling them while the two serious buyers wait. Because the website was built for the launch and never updated, so it shows sold-out inventory. And because nobody has time — the person doing the marketing is also doing the site visits. An online presence that works is mostly a set of decisions about what to stop doing.

1. A project page that says the price

Configuration, carpet area, price range, RERA number, possession date, floor plans, real photographs, and the locality named in the text. A page that hides the price sends the buyer to the portal, where the competitor next door is one tap away. This page is also what ranks for “3BHK in Sarjapur Road”, which is the search a serious buyer makes.

Keep it current. A page showing inventory that sold last quarter costs more trust than no page at all.

2. The portals, the Google profile and the video

The portals bring the enquiries; keep the listings complete, with the same details as the site, and answer the portal leads within the hour or the portal’s ranking punishes you. A Google Business Profile for the office, with reviews from buyers who took possession, is what a searching buyer sees before they call. And a walkthrough video shot on a phone — the actual flat, the actual view — is what they watch at 11pm and forward to the family. None of this needs a big budget. All of it needs someone to own it.

3. Follow-up: where the presence turns into sales, or does not

Every enquiry called within the hour, sent the brochure and a floor plan on WhatsApp, called again two days later with a site-visit slot, reminded the day before. A CRM does this when the telecaller is on a visit; a spreadsheet does not. Measure cost per site visit and per booking, by source, and after a quarter move the money to the channel that sold flats. For most real estate businesses this step is worth more than every other item on the page.

Where we come in, if at all

This is a piece by a firm that does this work, so read this paragraph with that in mind. What we would do first for a developer is not a campaign; it is the project pages, the follow-up sequence and the measurement, in that order, because they make everything else accountable. If you have the team to do the first three items yourself, do them — and if the follow-up is the part nobody has time for, that is usually where an outside firm earns its fee.

Where to go from here

If this is the problem you have, these are the pages to read next.

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