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Notes for owners · Channel and customer growth

Selling namkeen outside Madhya Pradesh: start with the cities already ordering

How an Indore or Ratlam namkeen maker expands into other states: find the cities that already order, then give each one route, a dealer, a marketplace shop or a direct reorder reminder.

The GullySales team · Updated 17 Oct 2026 · 5 min read

Editorial illustration for Route to market and distribution strategy
On this page
  1. Start with the parcels you already send
  2. One route per city
  3. What travels, and what does not
  4. The reorder reminder
  5. A Ratlam sev maker that started in the wrong city
  6. When to stay at home for now
  7. Call the buyer who keeps reordering

Picture a maker whose parcels look like this: a cousin in Mumbai orders five kilos of sev for the whole building, a sweet shop in Surat picks up a few cartons before Diwali, a marketplace order arrives from Pune. That maker is already selling outside Madhya Pradesh without meaning to. To expand properly, start with those orders. List the cities that already buy and how they buy, then give each city one route: a dealer, a marketplace shop or a direct reorder reminder. Push harder only where the route is working.

Start with the parcels you already send

Namkeen from Madhya Pradesh travels with families who moved away, and your records show where it went. Pull a year of courier receipts, transport bilties and WhatsApp orders into one sheet, one row per order. Note the city, the buyer, the pack and the date, and whether the buyer is a household, a shop or someone reselling.

Our post on choosing which city to sell in next lists the other records worth adding and how to rank cities. For namkeen, add one column that ranking does not have. Who in each city ordered again without being asked?

That column matters because namkeen is a habit. A city where the same buyers come back is a market. A city that ordered forty gift boxes one Diwali may never order again.

One route per city

Read the sheet city by city, count only the last twelve months, and apply this rule.

  1. A shop or reseller in the city has reordered at least twice on its own. Offer that buyer a dealer arrangement first, because the buyer has already shown there is demand and that your packs sell. Set the margin, the minimum order and the first stock in writing.
  2. Several different households have ordered, and no shop has. Open a marketplace shop and let those households find you there, with the packs that travel best.
  3. A handful of households keep reordering through you. Keep them on WhatsApp with a reorder reminder. A dealer or a marketplace would only take a margin on buyers you already hold.
  4. Only one-off orders, mostly at Diwali. Do nothing yet, because gift orders do not prove a city will buy all year. Note the city and look at its orders again after the next Diwali, or sooner if a second buyer there orders outside the festival weeks.

A city can move up the list. A household on route three may introduce you to the shop down the road, and that shop may be your next dealer.

If you are unsure whether to start a new state through a dealer at all, our note on dealer first or direct first weighs the two.

What travels, and what does not

Thin sev and bhujia break into powder in a courier sorting centre. Oily mixtures go stale faster in heat. The shelf life printed on the pack decides how long a dealer in another state can hold your stock before having to return it. So send the sturdier items and the bigger packs far away, in jars or cartons, and keep the most fragile lines for buyers who collect.

Freight is the other limit. A carton of namkeen is light and bulky, and freight on a small pack can cost more than your margin on it. Dealers therefore need case quantities and a fixed despatch day, not loose orders whenever they ring.

Check your food licence conditions before the first consignment crosses the state line: whether the licence covers selling and despatching to another state, what the label must carry, and any registration the destination or a marketplace asks for. These differ by product and change, so confirm them with your own adviser or the food regulator.

The reorder reminder

For buyers on route three, ask on delivery how long a pack lasts in their house. Write it down. A few days before it runs out, send one message from the business number:

Namaste [name] ji, [brand] from Ratlam here. Your 1 kg sev and 500 g mixture went out on [date]. If the jar is running low, reply "same again" and we despatch on [day]. Diwali packs can be booked from [date].

One message, the same order, a despatch day. No discount, and no catalogue of thirty items. If they do not reply, wait for the next cycle rather than chasing.

A Ratlam sev maker that started in the wrong city

Imagine a family firm in Ratlam making sev, mixtures and a few sweets. The firm and its cities are illustrative.

Its first move out of the state was a distributor in Ahmedabad, because Gujarat seemed the obvious market. The distributor took cartons of every variant and sold slowly. Stock aged in the godown, and the two sides argued over returns. Meanwhile the firm's own parcels told a different story. A sweet shop in Surat had reordered four times without anyone asking. Households in Mumbai's western suburbs ordered again every couple of months. Single orders came from a scatter of homes in Bengaluru and Hyderabad, never from a shop. Pune sent only Diwali gift orders.

Read against the rule, each city sorted itself. The Surat shop became the dealer, on case quantities and a fixed despatch day. The Mumbai households went on reorder reminders. Bengaluru and Hyderabad got a marketplace shop with jars of the three sturdiest lines. The Ahmedabad arrangement was wound down, though not cheaply: about ₹60,000 of returned stock (an invented figure) was sold off locally at a discount before its date. Pune stayed on Diwali orders only.

When to stay at home for now

Stay in Madhya Pradesh a while longer if your packs cannot survive the journey and the dealer's shelf time. The same applies if freight to that city leaves no margin at the price it pays. Diwali is a warning sign too. If the festival already stretches your kitchen, new states will add orders in the very same weeks. And if shops in your own district still do not stock you, start there.

Call the buyer who keeps reordering

Before you meet any distributor, find the out-of-state buyer who has reordered most without being asked, and ring. Who do they sell to or share with? Which packs reach them whole? That tells you more about the city than a distributor's pitch. Choosing a route for each city is route-to-market and distribution strategy; tell us what you need to start.

Questions

Questions owners ask.

Should we appoint one distributor for a whole state?
Not at the start. A state distributor takes a margin on cities the distributor never visits, and your packs age in the godown. Begin with the shop or reseller that already reorders in one city, then add the towns around it as orders show up there.
Which marketplace should a namkeen brand start on?
The one your out-of-state households already use, which you can learn by asking them on delivery. Each platform sets its own rules for food sellers and changes them, so read the current ones before you list. Start with three or four packs that travel well rather than the whole range.
How do we price for another state when freight is high?
Work out the landed cost per pack in that city, including freight, packing and the dealer's margin. Compare it with what local namkeen sells for there. If the gap is too wide for your smallest pack, send larger packs or cartons into that city, or keep it on direct orders.
Do buyers outside Madhya Pradesh know Ratlami sev or Indori namkeen by name?
Some do, mostly families with roots in Malwa, and they are your first buyers. Others need the pack to tell them what it is: the main ingredients, how spicy it is and how it is eaten. Do not assume the name sells itself beyond the families who grew up with it.

From the blog

More notes for owners.

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