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Skin and hair clinics · CRM

Keep one record of every enquiry, visit and missed review in the clinic.

A CRM for a skin and hair clinic is a single place that records who enquired, who came, which plan they were given and who missed a follow-up. GullySales sets it up around the clinic's own conditions and the way the front desk already works.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Realistic editorial illustration of doctors and general clinics at work in India

What CRM means

A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.

Also for skin and hair clinics

Sales and marketing for skin and hair clinics, the overview.

Last updated 18 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.

For skin and hair clinics

Where it usually goes wrong, and what we would do.

  • “A treatment plan lives in several heads and notebooks”

    The doctor remembers the plan, the desk holds the appointment book and the patient holds a prescription. When any one of them is away, the next person starts from nothing. A shared record keeps the plan from depending on who is on duty.

  • “The count of enquiries hides the count of patients”

    A phone call, a message and a form fill from the same person look like three leads. One record per person, with the source of the first contact, shows who actually arrived and who has gone quiet.

  • “Health records and marketing lists must be kept apart”

    Clinical notes belong to the doctor's record and need protection. The CRM should hold contact details, consent to be contacted and booking status, not diagnoses or photographs. Keep that line clear from the start.

  • “A tool nobody updates is worse than a notebook”

    A system the desk finds slow gets abandoned. The fields have to be few, the entry quick, and the first use obvious, or the record falls behind the real patient list.

What we do

What we deliver for skin and hair clinics.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A simple patient and enquiry record

    One entry per person with name, number, condition area, source, consent to be contacted and status.

    Result: Every enquiry has one record and one owner.

  2. Status stages that match the clinic

    Enquiry, consultation booked, first visit done, plan agreed, review due, course complete and stopped.

    Result: The desk can see where each patient stands.

  3. A consent field and a stop list

    A record of whether the patient agreed to messages and a list of those who asked not to be contacted.

    Result: Nobody receives a message they refused.

  4. A view of reviews due and missed

    A list sorted by the next visit date that shows who is overdue.

    Result: The desk starts the day with the patients to call.

  5. Training for the front desk

    A short session and a one-page guide on entering a record the same way every time.

    Result: Two desk staff fill the record alike.

  6. A source report

    Enquiries, first visits and completed courses counted by source and condition.

    Result: You can see which source brings patients who finish.

How the result is measured

  • Enquiries logged in the CRM
  • Data completeness
  • Reports generated from CRM data

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full CRM implementation and customisation page

Who it is for

This is written for these skin and hair clinics.

  • Dermatologist-led skin clinics
  • Trichology and hair fall clinics
  • Hair restoration clinics offering PRP and transplant consultations
  • Acne and acne scar treatment clinics
  • Pigmentation and melasma clinics
  • Paediatric and adolescent skin clinics
  • Clinics treating vitiligo, psoriasis and eczema
  • Multi-branch skin and hair chains
  • Homeopathy and Ayurveda hair and skin clinics

How it works

From your first message to the first report.

No open-ended retainer. Every step gives you something in writing.

  1. First

    Your brief

    You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.

  2. After the brief

    A conversation and a written scope

    We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.

  3. Before work starts

    Baseline recorded

    The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.

  4. After the baseline

    The first fix goes live

    The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.

  5. As agreed

    Report against the baseline

    What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

  6. At renewal

    Renew on the numbers

    The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

How the CRM work runs

  1. 1

    Map the sales process

    We record how a deal actually moves from enquiry to close in your business today.

  2. 2

    Configure stages and fields

    The CRM's pipeline and fields are built to match that process exactly, not a generic template.

  3. 3

    Set up automations

    Reminders, assignment rules and follow-up triggers are configured so routine steps happen without manual effort.

  4. 4

    Test with real deals

    We run the configuration against actual current deals to catch gaps before the whole team relies on it.

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every later report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No guarantees we cannot keep

    The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

Your brief

Tell us what you need, and we will read it before we call.

Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.

Tell us what you needor call +91 80958 58589

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Which tool should we use?
The one your desk will keep updated. A spreadsheet works for a single clinic; a simple clinic CRM or a WhatsApp-linked tool suits a larger team. We choose with you after seeing how the desk works.
Can the CRM hold patient photographs and notes?
Keep clinical notes and photographs in the doctor's own record, under the clinic's data-protection practice. The marketing CRM holds contact details and consent.
Will staff resist it?
Resistance falls when the tool saves them a task, such as the list of overdue reviews. Start with that one view.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for skin and hair clinics

Everything else we would do for you.

Closest to this: leads and follow-up

Also for skin and hair clinics

Or start from the overview: sales and marketing for skin and hair clinics.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need