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Property maintenance companies · CRM

Keep every property, owner and promised visit in one place a colleague can read.

A CRM for a property maintenance company is a single record of each owner, each property, each enquiry and each visit due. GullySales works on setting up the record so that an overnight message and a visit that falls due later both have a name against them.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Property maintenance supervisor assigning work to technicians

What CRM means

A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.

Also for property maintenance companies

Sales and marketing for property maintenance companies, the overview.

Last updated 18 Oct 2026.

For property maintenance companies

Where it usually goes wrong, and what we would do.

  • “The record is by property, not only by person”

    One owner may hold a flat, a plot and a farmhouse in different cities. A list of names alone loses which key, which tenant and which visit belongs to which address.

  • “Visits fall due and nobody remembers”

    A care plan promises visits. Without a dated reminder against each property, the visit slips until the owner writes in annoyed, and the plan stops looking like care.

  • “Overnight messages need an owner”

    A message from another time zone should be acknowledged and given to one person. If it sits in a shared phone, two staff reply or none does, and the owner notices either.

  • “The history of repairs is the proof”

    When an owner asks what was done last year, the answer is in photographs and approvals. If they live on one person's phone, the answer leaves when that person does.

What we do

What we deliver for property maintenance companies.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A property-first record layout

    Fields for owner, property, city, key holder, tenant, visit frequency and last visit date.

    Result: Every property has one row with all its details.

  2. Pipeline stages for enquiries

    Stages from first message to first job to care plan, so you can see where owners stall.

    Result: Each enquiry sits at exactly one stage.

  3. Visit reminders against each property

    A dated entry for the next visit, assigned to a named person.

    Result: No property has a visit without a name against it.

  4. A file of photographs and approvals

    A folder per property holding visit reports, quotes and the owner's written approvals.

    Result: Any past approval can be found by property.

  5. A tool suited to a small team

    A choice between a spreadsheet, a free CRM or a paid one, made on how many properties you hold.

    Result: The tool is one your team will open every day.

How the result is measured

  • Enquiries logged in the CRM
  • Data completeness
  • Reports generated from CRM data

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full CRM implementation and customisation page

Who it is for

This is written for these property maintenance companies.

  • Caretaking firms for NRI-owned flats and villas
  • Rental flat upkeep and tenant handover specialists
  • Plot and vacant land caretakers
  • Farmhouse and weekend home upkeep companies
  • Property managers for landlords with several flats
  • Repairs and renovation coordinators for absentee owners
  • Companies handling society paperwork and utility bills for owners
  • Pre-sale and pre-rental refresh specialists

How it works

From your first message to the first report.

No open-ended retainer. Every step gives you something in writing.

  1. First

    Your brief

    You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.

  2. After the brief

    A conversation and a written scope

    We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.

  3. Before work starts

    Baseline recorded

    The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.

  4. After the baseline

    The first fix goes live

    The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.

  5. As agreed

    Report against the baseline

    What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

  6. At renewal

    Renew on the numbers

    The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

How the CRM work runs

  1. 1

    Map the sales process

    We record how a deal actually moves from enquiry to close in your business today.

  2. 2

    Configure stages and fields

    The CRM's pipeline and fields are built to match that process exactly, not a generic template.

  3. 3

    Set up automations

    Reminders, assignment rules and follow-up triggers are configured so routine steps happen without manual effort.

  4. 4

    Test with real deals

    We run the configuration against actual current deals to catch gaps before the whole team relies on it.

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every later report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No guarantees we cannot keep

    The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

Your brief

Tell us what you need, and we will read it before we call.

Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.

Tell us what you needor call +91 80958 58589

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Is a spreadsheet enough?
For a small number of properties, yes, if the columns are fixed and one person owns it. Move to a CRM when reminders and messages start slipping.
Can the CRM talk to WhatsApp?
Some can, through the WhatsApp Business platform. Check the provider's current rules and costs, and start with a manual record if you are small.
Who should have access?
The people who reply to owners and plan visits. Keep owner keys, addresses and approvals visible only to those who need them.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for property maintenance companies

Everything else we would do for you.

Closest to this: leads and follow-up

Also for property maintenance companies

Or start from the overview: sales and marketing for property maintenance companies.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need