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Drone dealers and service providers · CRM

Keep every spray enquiry, survey quote and hardware order in one record.

A CRM for a drone business is a shared record of every buyer, job, quote and follow-up, so seasonal enquiries are not lost between pilots and the office. GullySales works on the fields, the stages and the habit of updating it.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Surveyors working with a total station, tablet and surveying drone on a site

What CRM means

A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.

Also for drone dealers and service providers

Sales and marketing for drone dealers and service providers, the overview.

Last updated 22 Oct 2026.

For drone dealers and service providers

Where it usually goes wrong, and what we would do.

  • “Seasons wipe out memory”

    A spraying client from last year is remembered only by the pilot who flew. When that pilot is away or has left, the number is gone and a competitor books the same field.

  • “Dealers and service teams need different stages”

    A hardware sale moves from demo to quote to delivery to training. A service job moves from site visit to permission check to flight to file handover. One list for both confuses them.

  • “Quotes sit in chat threads”

    Rates for acreage, hours or a survey area are sent over WhatsApp and buried. Nobody can say which quote was accepted or which expired.

  • “Repeat clients are the real asset”

    A builder who had one survey needs progress mapping through the build. The record should show the next date, not only the last one.

What we do

What we deliver for drone dealers and service providers.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. Two pipelines, one for sales and one for service

    Stages built for hardware orders and for flying jobs.

    Result: You see each kind of work on its own board.

  2. A client record with fields, not memory

    Crop or site type, area, drone used, deliverable, contact and last job.

    Result: Anyone can pick up a client's history.

  3. Quote tracking

    A quote log showing what was sent, to whom, and the answer.

    Result: Open quotes stop being forgotten.

  4. A rebooking reminder list

    Past clients grouped by job and by the time they next need it.

    Result: Calls are planned before the season returns.

  5. Light training for the team

    A short walk-through for pilots and office staff, with a one-page guide.

    Result: The record is updated by the people who hear the news.

  6. Source and season fields

    Where an enquiry came from and which crop or project season it belongs to.

    Result: You can see which seasons and sources bring paying work.

  7. A review habit set by you

    A short sit-down you schedule for stuck quotes and open site visits.

    Result: Open items are looked at before they go cold.

How the result is measured

  • Enquiries logged in the CRM
  • Data completeness
  • Reports generated from CRM data

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full CRM implementation and customisation page

Fields worth keeping

Keep jobs and machines in separate stages.

Job type
Chosen when the enquiry arrives; lets the service and hardware teams see only their own pipeline.
Crop, acreage and field location
Entered by the pilot or the office; lets you call last year's grower when the same stage comes round again.
Permission or clearance status
Updated by the pilot lead; shows which jobs wait on a check before a flight can be fixed.
Deliverable and file handover
Marked when the map, film or report is sent; lets you see which clients still wait and which can be asked for a review.
Machine model and service history
Kept by the dealer team; lets the workshop call a buyer when a service falls due.

Who it is for

This is written for these drone dealers and service providers.

  • Agricultural spraying service providers working with cooperatives and FPOs
  • Drone dealers selling to farmers, surveyors and videographers
  • Land and construction survey drone companies
  • Solar plant and rooftop thermal inspection operators
  • Wedding, event and real estate aerial filming studios
  • Drone repair, spares and servicing workshops
  • Remote pilot training institutes
  • Mining, power line and infrastructure inspection contractors

Not for

It is not the right fit if.

  • Your pilots are on the road all day and nobody will enter their jobs, so records would lag.
  • You handle few jobs a season, and a spreadsheet kept by one person is enough for now.
  • Hardware and service share one list and the team has not yet agreed on separate stages.

How it works

How the CRM work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Map the sales process

    We sit with the people who sell and write down how a deal moves from enquiry to payment, including where it stalls.

  2. 2

    Agree stages, fields and owners

    Each stage gets a name your team already uses and a proof that the deal has left it. We agree which fields are required at which stage, and who may change what.

  3. 3

    Build on a copy

    Pipeline, fields and views are built on a trial copy where the CRM offers one, or in a separate pipeline where the plan allows. Live work stays untouched.

  4. 4

    Connect channels, then switch on automations

    Channels are connected first. Each automation is then switched on separately, so a misfiring rule is easy to find.

  5. 5

    Test with real deals

    The people who will use the CRM run open deals through it. Gaps are fixed before the whole team switches over.

  6. 6

    Switch over and trim

    Once real use shows which fields stay empty and which stages nobody uses, those are cut and the handover record is updated.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales management. A target, a review routine and someone who owns the number.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3 · you are here

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Which CRM tool should we use?
One your team will update. A simple shared sheet or a modest hosted tool in ordinary use in India is enough to begin. We choose with you.
Will pilots really enter data?
Only if entry takes a minute from a phone. We keep fields few and use voice or WhatsApp notes where possible.
Is customer data safe in a CRM?
Keep it in an account you own, share it with those who need it and take consent for reminders. Ask your adviser what data rules require.
What happens to the record when a pilot leaves?
The record stays with the business. Enter each job in the shared system and not on a personal phone. A new pilot can then see the crop, the field and the grower's name. Review who has access when someone joins or leaves.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for drone dealers and service providers

Everything else we would do for you.

Closest to this: leads and follow-up

Also for drone dealers and service providers

Or start from the overview: sales and marketing for drone dealers and service providers.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

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