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Civil lawyers · WhatsApp marketing

Clients already message on WhatsApp, so the chamber needs a number and a routine for it.

WhatsApp for a civil lawyer is a business number used to receive enquiries, collect documents and send updates in a way the whole chamber can follow. GullySales sets up the number, the replies and the rules of use.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Realistic editorial illustration of law firms at work in India

What WhatsApp marketing means

WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.

Also for civil lawyers

Sales and marketing for civil lawyers, the overview.

Last updated 18 Oct 2026.

For civil lawyers

Where it usually goes wrong, and what we would do.

  • “Documents arrive through personal chats”

    Clients send photos of notices to a junior's own phone. When that junior leaves, the papers go too, and the partner loses sight of a live matter.

  • “One number answers both enquiries and clients”

    A new caller and a client mid-case need different replies. Mixed in one chat, the urgent hearing question sinks under a stranger's first message.

  • “Voice notes and photos are the norm”

    Clients describe disputes by voice and send blurred pictures of papers. The chamber needs a way to ask for clear scans and a place to file them.

  • “Group chats leak”

    Adding relatives or business partners to a client chat can expose a confidence. The routine needs a rule about who joins and a standard line when someone asks to add others.

What we do

What we deliver for civil lawyers.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A WhatsApp Business number and profile

    A business number with the chamber's name, address, hours and a plain description of matters taken.

    Result: Clients reach the chamber's own number.

  2. Saved replies for common questions

    Standard answers for first contact, documents needed, appointments and a polite response to requests for free advice.

    Result: The clerk answers consistently.

  3. A document handling rule

    Where received papers are saved, who checks them and how clients are told to send clear copies.

    Result: Papers land in the file, not on a phone.

  4. Separate handling for enquirers and clients

    Labels or separate routines that distinguish new enquiries from active matters.

    Result: Urgent client messages are seen first.

  5. Opt-in and conduct rules

    A short written rule on consent for messages and what is never sent in bulk.

    Result: Messaging stays within the chamber's professional duties.

How the result is measured

  • Messages delivered
  • Reply rate
  • Enquiries from WhatsApp

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full WhatsApp marketing and automation page

Who it is for

This is written for these civil lawyers.

  • Money recovery and cheque dishonour practices
  • Contract and commercial dispute practices
  • Tenancy, eviction and rent control practices
  • Injunction and specific performance practices
  • Consumer commission and insurance claim practices
  • Partition and ancestral property suits
  • District court practices in smaller towns
  • High court civil appeal practices

How it works

How the whatsapp marketing work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Understand current WhatsApp use

    We review how customers currently message you and how consistently, if at all, it is answered.

  2. 2

    Audit common questions

    We identify the questions that come up repeatedly, which decide what should be automated first.

  3. 3

    Set up automation and templates

    An automated first response and quick reply templates are built for the most common needs.

  4. 4

    Connect to the CRM

    Conversations are linked to customer records so context carries over between team members.

  5. 5

    Measure and optimise

    We track response time and conversion, refining automated responses based on what customers actually ask.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales process design, at stage 0, foundation. The audit comes before it, and sales management keeps it running.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2 · you are here

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Can we run broadcast messages?
Only to people who have asked to receive them, and only within the rules of your profession. Check the platform's current rules and advertising rules differ by profession and state, so check with your own bar council or adviser before anything goes live.
Can juniors use their own phones?
It is safer not to. A chamber number with controlled access keeps client papers with the chamber. GullySales helps decide who holds the device and the login.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for civil lawyers

Everything else we would do for you.

Or start from the overview: sales and marketing for civil lawyers.

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