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Web hosting companies · WhatsApp marketing

Answer the owner who asks about hosting on WhatsApp before they ask someone else.

WhatsApp marketing for a hosting company means using WhatsApp Business for pre-sales questions, setup help and renewal notices with customers who prefer a message to a ticket. GullySales works on the replies, the saved answers and the opt-in habits that keep it useful.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

A broadband technician explains a router to a customer

What WhatsApp marketing means

WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.

Also for web hosting companies

Sales and marketing for web hosting companies, the overview.

Last updated 18 Oct 2026.

For web hosting companies

Where it usually goes wrong, and what we would do.

  • “The owner messages before they email”

    A shop owner who has just paid a designer sends a short WhatsApp message asking which plan to buy. An unanswered message goes to the next host on the list, which replies the same minute.

  • “Setup help is a message, not a ticket”

    Customers new to websites find a ticket form daunting. A screenshot sent on WhatsApp gets the problem across at once, so a host that accepts it on a business number meets the customer at the point where confusion sets in.

  • “Renewal reminders belong in the channel they read”

    An email notice of renewal sits unopened. A short WhatsApp message with the plan, the date and the price is read the same day, provided the customer agreed to receive it.

  • “Personal numbers leak the relationship”

    When a sales person uses a personal phone, the chat leaves with them. A shared business number with logged conversations keeps the customer with the company.

What we do

What we deliver for web hosting companies.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A WhatsApp Business setup

    Profile, catalogue of plans and greeting message, written in plain language and tied to a shared number.

    Result: Customers reach a single business number with a clear greeting.

  2. Saved replies for common questions

    Ready answers on plan choice, migration, email setup and domain pointing, in the words your team uses.

    Result: Frequent questions get a consistent answer.

  3. An opt-in routine

    A clear way to ask customers whether they agree to renewal and service messages on WhatsApp, and to record the answer.

    Result: Every message goes to someone who agreed to it.

  4. Renewal and setup message templates

    Short templates for renewal notice, setup check-in and ticket updates, ready for approval under the platform's current rules.

    Result: Your team sends messages from approved wording.

  5. Hand-off to the CRM

    A rule that every sales or renewal chat is logged against the customer record by the person who held it.

    Result: A chat history stays with the account when staff change.

How the result is measured

  • Messages delivered
  • Reply rate
  • Enquiries from WhatsApp

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full WhatsApp marketing and automation page

What to capture or send

The messages a hosting owner expects on the app they already use.

First reply to a hosting question
Ask the site type, the platform and the problem, then point to the matching plan. Do not paste the plan chart.
Setup steps for business email
A saved reply with the incoming and outgoing server settings for common phone mail apps. It turns a ticket into a message.
Renewal reminder with consent
Send only to customers who agreed. Include the plan, the date and the renewal price, with a way to opt out.
Migration booking
Ask for the current host, the domain and a convenient time, then hand to the migration engineer with the chat attached.
Outage notice to affected customers
A plain message saying what failed and where updates will be posted. Keep it to facts the engineer has confirmed.

Who it is for

This is written for these web hosting companies.

  • Small shops and clinics with a basic brochure website
  • WordPress and WooCommerce store owners
  • Freelance web designers hosting client sites
  • Web design and digital agencies running reseller accounts
  • Colleges, schools and trusts with a simple site and email
  • Bloggers and content publishers
  • Startups needing a first VPS before moving to the cloud
  • Businesses wanting hosted business email on their own domain

Not for

It is not the right fit if.

  • Your support runs only on a ticket desk and no one monitors chat, so messages would sit unanswered.
  • You plan to send bulk plan offers to a purchased list, which breaks the consent the channel depends on.
  • Your engineers use personal phones for customer chats, and the conversations would leave with them.

How it works

How the whatsapp marketing work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Read the chats you already have

    We read how customers write to you, which questions repeat and where a chat goes quiet. The repeated questions decide what gets automated first.

  2. 2

    Sort the list and the permission

    Contacts who asked to hear from you are separated from numbers that only sit in a phone book. We agree the wording new contacts will see before they say yes.

  3. 3

    Choose the app or the API

    One phone and a small team can stay on the ordinary app. Several people on one number, templates or a CRM link need the API through a provider, which is its own piece of setup work.

  4. 4

    Write the replies and the plan

    The greeting, away message, saved replies and handover rule are written in your words and approved by you. The message plan and its templates follow.

  5. 5

    Connect the record and test

    Each link carries its source line and each chat lands in the CRM. We test on real phones, including a customer who asks for a person.

  6. 6

    Read the unanswered questions

    A question the first reply could not answer becomes a new saved reply or a fixed handover. Stop requests are watched too, with the number's quality rating where the API is used, since both show a message plan that has gone too far.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales process design, at stage 0, foundation. The audit comes before it, and sales management keeps it running.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2 · you are here

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Can we send bulk offers on WhatsApp?
Check the platform's current rules before any broadcast, and send only to customers who agreed. We focus on service and renewal messages, which customers expect, rather than mass offers.
Should support run on WhatsApp too?
For simple setup help, yes. For faults that need logs and servers, keep the ticket system and use WhatsApp to confirm receipt and updates, so nothing is lost.
How do we stop WhatsApp chats scattering across staff phones?
Use a shared business number or the business tools that allow several users, and log each chat in the customer record. We set this up with the routine for who answers.
Should support also run on WhatsApp?
Use it for first contact and simple questions, then move technical problems into the ticket system, where logs and attachments are kept. The constraint is that a server problem needs a record an engineer can search, which a scattered chat cannot give.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.

More for web hosting companies

Everything else we would do for you.

Or start from the overview: sales and marketing for web hosting companies.

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