Website maintenance and support · Marketing
Get a price changed on your website without three reminders to the developer.
Your Diwali offer ended a month ago and is still on the home page. The developer who built the site has not replied to two WhatsApp messages. Meanwhile customers ring the shop quoting a price you stopped charging.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
In one paragraph
Website maintenance and support is the ongoing handling of small website changes, such as a new price or product page, plus the software updates that keep the site safe. GullySales takes your requests on WhatsApp or email, makes the change with a turnaround agreed in writing, and keeps a log of everything done.
We handle these requests as a standing service. You send the change on WhatsApp or email, it is made within the agreed time, and someone who already knows your site does the work.
The work is done from our Nagarbhavi office in Bengaluru by people you will have met. The person handling your request in March already knows the context of the one you sent in January.
The problem
Does this sound like your business?
What owners tell us on the first call, in their words.
“A price or product change takes weeks to reach the website”
A change that should be immediate sits in a queue because there is no clear process or committed turnaround for routine requests.
“Plugins and software have not been updated since the site was launched”
Updates are skipped for fear of breaking something, which leaves the site running increasingly outdated and vulnerable software.
“The person who built the site is the only one who can touch it”
A single point of dependency means routine changes stall entirely when that person is unavailable or has moved on.
What we do
Everything that is included.
Each deliverable, and what it gets you. Nothing here is an extra.
Routine content updates
Text, prices, images and small page changes handled within an agreed turnaround, submitted simply by email or WhatsApp.
Plugin and software updates
Regular updates applied carefully, tested before going live so a routine update does not break the site.
Broken link and error fixes
Ongoing checks for broken links, missing images and small errors, fixed as part of the standing service.
Small feature additions
Minor additions, such as an enquiry form or one new product page, handled without a separate project each time.
Change log
A record of what was changed and when, so there is a clear history of what has happened to the site over time.
Priority handling for urgent issues
A faster response path for anything urgent, such as an incorrect price live on the site or a broken form.
How the result is measured
- Average turnaround time for requests
- Requests completed within the agreed window
- Software and plugins kept current
- Broken links or errors found and fixed
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for you if these sound familiar.
- Businesses whose site takes weeks to update for even a small content change
- Companies without an internal developer or content manager to make routine updates
- Sites built by a developer who is no longer easily reachable for changes
- Businesses with plugins and software that have not been updated since launch
- Owners who want one person accountable for keeping the site current
Not for
It is not the right fit if.
- You have a capable internal team already handling this well
- The site needs a substantial rebuild, not routine upkeep; that is website redesign
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the work runs
- 1
Set up the request process
We agree a simple way for your team to submit requests, usually a shared inbox or WhatsApp line.
- 2
Agree turnaround times
Routine requests get a clear, committed turnaround, with urgent issues handled faster.
- 3
Handle updates
Requests are actioned by the same team each time, tested before going live.
- 4
Keep software current
Plugins and core software are updated regularly, on a schedule that avoids surprises.
- 5
Log changes
Every change is recorded, giving you a clear history to refer back to if something needs reviewing later.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Engagement options
Ways to work with us.
Pick the size of commitment that fits. Every option starts with your brief and a conversation.
Option 1
The conversation on its own
A call after you send your brief. It says honestly whether you need outside help, and many fixes are ones your own team can make.
Option 2
One fix, scoped
Start with the fix that matters most, such as reply time or follow-up. The fee is in writing before anything starts.
Option 3
An ongoing programme
We run the work, report against the baseline, and you renew on the numbers. The term and the reporting are agreed in writing first.
Option 4
Guidance for your own team or agency
We plan, brief and check the work of your in-house team or current agency, instead of replacing them.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
How do we submit a request?
What counts as a routine request versus a bigger project?
How fast is the typical turnaround?
Does this include hosting and security?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
By industry
Website maintenance and support, written for your industry.
Related services
Often bought with this, or instead of it.
Read before you buy
- Website hosting for an Indian SME: what to ask before you payBefore paying for hosting, ask who owns the domain, where backups sit, who gets the midnight alert and what renewal costs. A question sheet with what a good answer sounds like.
- Who owns your website? A plain checklist for domain, hosting and codeA website has five parts, and a developer's account often holds one or more of them. A checklist to find out who owns each, and the order for moving them into your name.
- How to speed up a slow business website without a rebuildMany slow business sites can be fixed by changing images, fonts, plugins and hosting, in that order. A test on a mid-range phone tells you which one is costing you visitors.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.