Dental hospitals · CRM
Keep every enquiry, treatment plan and recall in one record the whole team can see.
A CRM for a dental hospital is a shared record of who enquired, what was proposed, what the patient said and what should happen next. GullySales sets up the fields, the stages and the routines in a tool the front desk will use, and keeps clinical records in your clinical system.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
What CRM means
A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.
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For dental hospitals
Where it usually goes wrong, and what we would do.
“The plan lives in the specialist's head”
An implant plan discussed in the chair is written in the clinical notes, but the follow-up date is nowhere the coordinator can see. The patient waits for a call and nobody makes it.
“Enquiries sit in three places”
Calls go in a register, WhatsApp messages stay on a phone and form fills arrive by email. Nobody has the full picture, so the same patient is asked the same questions twice.
“A spreadsheet works until the second branch opens”
One person keeping a sheet for one clinic manages well. Add a branch and a few coordinators, and versions multiply, rows are overwritten and the reports disagree.
“Stages are named differently by every person”
One coordinator calls a patient interested and another calls the same patient pending. Without agreed stages, nobody can tell how many plans are waiting for a decision.
What we do
What we deliver for dental hospitals.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
A stage set agreed with your team
A short list of stages from enquiry to examined, plan given, accepted, in treatment and completed.
Result: Everyone describes a patient's position in the same words.
Fields that match how you work
Fields for treatment asked about, source, specialist, plan stage and next action date.
Result: The record answers the questions a coordinator asks.
Tool selection and set-up
A comparison of tools in ordinary use in India against your size and budget, and the set-up of the chosen one.
Result: The tool is configured and the team has tried it.
Import of existing records
Moving enquiry lists from sheets and registers into the CRM, with duplicates checked.
Result: The history is in one place.
A short training for the front desk
A practical walk-through of recording a call, a message and a visit.
Result: Staff can record an enquiry without help.
A privacy line
A rule on what goes in the CRM and what stays only in the clinical system.
Result: Clinical details are kept where they belong.
How the result is measured
- Enquiries logged in the CRM
- Data completeness
- Reports generated from CRM data
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for these dental hospitals.
- Multi-speciality dental hospitals with several chairs
- Dental college hospitals and teaching centres
- Implant and oral surgery centres
- Orthodontic and smile design centres
- Paediatric dental hospitals
- Dental hospital chains with several branches
- Hospitals offering cleft, jaw and facial surgery
- Dental hospitals with in-house laboratories and imaging
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the CRM work runs
- 1
Map the sales process
We record how a deal actually moves from enquiry to close in your business today.
- 2
Configure stages and fields
The CRM's pipeline and fields are built to match that process exactly, not a generic template.
- 3
Set up automations
Reminders, assignment rules and follow-up triggers are configured so routine steps happen without manual effort.
- 4
Test with real deals
We run the configuration against actual current deals to catch gaps before the whole team relies on it.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Which CRM should a dental hospital use?
Should X-rays and clinical notes go into the CRM?
Do patients need to consent to being in a CRM?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for dental hospitals
Everything else we would do for you.
Closest to this: leads and follow-up
Also for dental hospitals
Or start from the overview: sales and marketing for dental hospitals.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.