General hospitals · WhatsApp marketing
Give families a WhatsApp number that a person at the hospital actually answers.
WhatsApp marketing for a general hospital begins with a business number that families use to ask about timings, doctors, schemes and procedures. GullySales plans who answers, what the replies say, and how consent is asked, without sending unrequested promotions.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
What WhatsApp marketing means
WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.
Last updated 18 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.
For general hospitals
Where it usually goes wrong, and what we would do.
“The family messages because it cannot get through by phone”
At night the duty line is busy or unattended. A family sends a message instead and waits. If nobody is assigned to read it, the family decides the hospital is not responding and moves on.
“Scheme and insurance questions repeat all day”
Is my card accepted, which documents to bring and who handles the claim? Each is answered the same way. Saved replies written once, and approved by the administrator, spare the desk and give every family the same correct answer.
“Bulk promotion damages trust and breaks rules”
Sending offers to numbers collected at a camp or taken from a list is unwelcome and may breach consent rules. Messages go to people who asked for them, about matters they asked, and the platform's current rules apply.
“Groups and broadcasts need an owner”
Resident and employer groups can carry doctor-checked health information to every household in them. Without a named person who posts and removes outdated messages, the group fills with stale timings and wrong numbers.
What we do
What we deliver for general hospitals.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
A WhatsApp Business set-up
A business profile with the hospital name, address, hours, emergency number and a greeting that states when the desk replies.
Result: A profile that matches the Maps listing.
Saved replies for common questions
Approved answers on timings, OPD days, doctors, schemes and what to bring, in English and the local language.
Result: The desk replies to routine questions the same way each time.
A night and busy-hour routine
Who reads messages at night, what the first reply says and where an urgent message goes, with the casualty number given at once.
Result: An urgent message reaches a person with a phone.
Consent and opt-out wording
The line asking a family to agree to messages and the simple way to stop them.
Result: Each contact in the list agreed to be there.
Doctor-checked broadcast messages
A short set of health messages for groups and consenting contacts, each approved by a named doctor before it is sent.
Result: No message goes out without a doctor's approval.
How the result is measured
- Messages delivered
- Reply rate
- Enquiries from WhatsApp
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for these general hospitals.
- Taluk and small-town private general hospitals
- Hospitals run by one or two doctors with an in-house casualty
- Charitable trust and mission general hospitals
- Hospitals empanelled under state and central health schemes
- Industrial-area hospitals serving factory workers and ESI beneficiaries
- Neighbourhood hospitals in city wards with a ground-floor pharmacy and lab
- Hospitals with a small maternity and paediatric unit
- General hospitals expanding from a clinic into inpatient beds
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the whatsapp marketing work runs
- 1
Understand current WhatsApp use
We review how customers currently message you and how consistently, if at all, it is answered.
- 2
Audit common questions
We identify the questions that come up repeatedly, which decide what should be automated first.
- 3
Set up automation and templates
An automated first response and quick reply templates are built for the most common needs.
- 4
Connect to the CRM
Conversations are linked to customer records so context carries over between team members.
- 5
Measure and optimise
We track response time and conversion, refining automated responses based on what customers actually ask.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Can the hospital send offers on WhatsApp?
Should the casualty number be on the profile?
Who should own the WhatsApp number?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for general hospitals
Everything else we would do for you.
Or start from the overview: sales and marketing for general hospitals.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.