Courier companies · CRM
Keep every account, pickup promise and repeat sender in one register.
A CRM for a courier counter is a customer register that holds each account, its pickup arrangement, its billing contact and the last time it shipped. Without one, an office that shipped every day can fade out before anyone notices. GullySales sets up a register sized to your counter and trains your staff to fill it.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
What CRM means
A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.
Last updated 5 Oct 2026.
For courier companies
Where it usually goes wrong, and what we would do.
“The account lives in one executive's phone”
When the person who handles an office's pickups leaves or takes leave, the arrangement goes with them. The replacement does not know the pickup hour, the contact or the invoice habit.
“A drop in shipping is the first sign of leaving”
A seller who shipped daily and now ships twice a week has half left already. Nobody sees it without a register that records each account's usual volume next to the latest.
“Walk-in senders vanish after one booking”
The sender of a food parcel to Toronto has a reason to return at the next festival or exam season. Without a name, a number and a destination noted, that return never gets a nudge.
“Enquiries from three channels land in three places”
A rate question arrives by call, by WhatsApp and at the counter. If each is noted differently, nobody knows which enquiry was answered and which is still waiting for a quote.
What we do
What we deliver for courier companies.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
A customer register with account and walk-in views
One list for accounts with pickup hour, contact, billing details and usual volume, and a lighter list for walk-in senders with destination and reason for sending.
Result: Any executive can open a customer and see the full picture.
A pickup and promise log
Each account's agreed pickup time, the person who confirmed it and any exception, recorded where the whole counter can see it.
Result: A missed pickup has a name and a reason on record.
A volume check field
The account's usual shipments compared with its latest, with a flag for accounts that have slowed.
Result: You find the quiet account before it moves.
Staff entry rules
A short guide on what to note at every booking, enquiry and complaint, in the same words each time.
Result: The register stays usable because everyone fills it the same way.
A festival sender list
Names and destinations from Rakhi and Diwali bookings, kept with consent for a reminder at the next occasion.
Result: The surge customers can be reached again.
How the result is measured
- Enquiries logged in the CRM
- Data completeness
- Reports generated from CRM data
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for these courier companies.
- Franchisee counters of national courier brands
- Independent domestic courier companies
- International courier and parcel consolidators
- Document and legal courier services
- Same-day and intra-city delivery services
- E-commerce shipping partners for online sellers
- Cargo and heavy parcel services
- Packing and moving plus courier counters
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the CRM work runs
- 1
Map the sales process
We record how a deal actually moves from enquiry to close in your business today.
- 2
Configure stages and fields
The CRM's pipeline and fields are built to match that process exactly, not a generic template.
- 3
Set up automations
Reminders, assignment rules and follow-up triggers are configured so routine steps happen without manual effort.
- 4
Test with real deals
We run the configuration against actual current deals to catch gaps before the whole team relies on it.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Do we need special software for a courier counter?
Is customer data from the franchisor's system ours to use?
Who should update the register at a busy counter?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
From the blog
Further reading for courier companies.
6 min read · 6 Oct 2026How shippers pick a provider for the first loadPlants and online sellers test new logistics providers on one lane, one route or one product line. This post explains what the trial tests, what vendor forms ask and what decides the next load.
6 min read · 8 Aug 2026Keeping a shipper after the first consignment: service recovery for logisticsA late or damaged first consignment does not have to lose the account. How a logistics firm tells the shipper first, gives a new plan, and uses the recovery to earn the second load.
5 min read · 18 May 2026Tracking and reporting for shippers: what a useful update looks likeHow a logistics firm designs the update it sends shippers: exceptions first, everything else in one view, with a sample layout, a short message format and rules for what to leave out.
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Everything else we would do for you.
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Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.