The complaint is about the delivery day, or a sheet that warped.

1. A review ask on the delivery day

   The request made by whoever hands over the material, with the link ready, while the customer is pleased the lorry came on time.

   Result: Reviews arrive while the job is fresh.

2. Replies written for warping and delay

   Short responses for the two complaints a depot always collects, saying what the grade is rated for and what you will do about it.

   Result: Nobody argues with a customer in public.

3. Stock and godown photographs on the listings

   Pictures of the racks, the cutting machine, the seasoned timber and the delivery lorry, replacing the single shopfront photograph.

   Result: A buyer can see the depot is real.

4. A check-in on carpenters who have gone quiet

   A monthly list of carpenters who stopped buying, with a call asking what happened rather than waiting for the sales figure to show it.

   Result: You hear about the problem in the trade first.

5. Alerts on the depot name and the market road

   Watches on the depot name, its spellings and the market you sit in, so a public complaint reaches you before a customer reads it out.

   Result: You find it before the next buyer does.

6. Reviews reported with the reason behind each

   A monthly note of new reviews, the rating and whether it was grade, rate or delivery, read against the position when work began.

   Result: You can see whether one thing keeps going wrong.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.