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Mobile phone repair services · CRM

Every phone repaired at your counter is a customer you can remember if you write it down.

A CRM for a repair shop is a simple record of who brought which phone, what was done and when the warranty ends. GullySales works on a record light enough for the counter to fill in, with consent kept beside each number.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Mobile Phones & Accessories product collection

What CRM means

A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.

Also for mobile phone repair services

Sales and marketing for mobile phone repair services, the overview.

Last updated 18 Oct 2026.

For mobile phone repair services

Where it usually goes wrong, and what we would do.

  • “The job card is the customer record”

    A shop already writes a job card. If it holds a name, a number, the model, the fault, the grade and the warranty date, it is a CRM. If it is thrown away after delivery, the shop starts from nothing next time.

  • “Warranty claims need a record”

    A customer who returns with a failed screen expects to be recognised. Without a record of the grade and the date, the conversation becomes an argument. With one, the shop settles it in moments.

  • “Old customers are the cheapest repeat work”

    A battery that was swapped will age again, and a family that was served well will bring the next phone. Only a shop that knows who came and what was done can reach out at the right point.

  • “A heavy tool will not be used”

    A system with a long list of fields fails at a busy counter. Staff skip it and the data is wrong. A short form, filled while the phone is handed over, is better than a full one filled never.

What we do

What we deliver for mobile phone repair services.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A job card with the right fields

    Name, number, model, fault, grade, price, warranty date and consent, laid out so it can be filled in at the counter.

    Result: Every repair leaves a usable record.

  2. A shared sheet or simple tool

    A common place where job cards are entered, chosen to match how the counter already works.

    Result: The record is in one place, not in three notebooks.

  3. A consent step

    A short, clear question about whether the customer agrees to messages, with the answer stored beside the number.

    Result: You can message only those who agreed.

  4. A warranty lookup

    A way for staff to find a customer by number and see the grade and the warranty end date.

    Result: A returning customer is recognised straight away.

  5. A list for reminders

    A filtered view of customers by model and repair, ready for a relevant, consented message.

    Result: You can reach the right people with the right message.

How the result is measured

  • Enquiries logged in the CRM
  • Data completeness
  • Reports generated from CRM data

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full CRM implementation and customisation page

Fields worth keeping

Treat the job card as the customer record, and keep these fields on it.

Name and number with consent
The technician at the counter takes both and notes the yes to being messaged. Without it, the number cannot be used to follow up.
Phone model and fault
Written at intake. It builds a history of which models and parts come back, and tells you what stock to hold.
Part grade fitted
Select from your list. When a customer returns with a complaint, you can see what they were given and what warranty applies.
Warranty end date
Calculated from the repair date and the grade. The shop sees at once whether a return is a warranty claim or a new job.
Job type and amount
Screen, battery, board, water. Over time it shows which kind of work pays and which kind of customer sends the board jobs.
Return or referral
A tick when a customer comes back or sends a friend. It shows whom to thank and which services bring repeat custom.

Who it is for

This is written for these mobile phone repair services.

  • Counter-style mobile repair kiosks in malls and markets
  • Neighbourhood mobile shops that repair and sell accessories
  • Board-level and water damage specialists
  • Brand-specialist shops for iPhone or one Android make
  • Repair services that also sell refurbished phones
  • Mobile shops that handle recharge, SIM and sales together
  • Doorstep phone repair services
  • Authorised service partners who also take non-warranty work

Not for

It is not the right fit if.

  • The counter is too busy to fill any field, and a half-filled card helps nobody.
  • You have not decided who may see the numbers, and a customer list open to everyone is a risk.
  • Only a few jobs come in each day, and a paper job card with a drawer would do.

How it works

How the CRM work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Map the sales process

    We sit with the people who sell and write down how a deal moves from enquiry to payment, including where it stalls.

  2. 2

    Agree stages, fields and owners

    Each stage gets a name your team already uses and a proof that the deal has left it. We agree which fields are required at which stage, and who may change what.

  3. 3

    Build on a copy

    Pipeline, fields and views are built on a trial copy where the CRM offers one, or in a separate pipeline where the plan allows. Live work stays untouched.

  4. 4

    Connect channels, then switch on automations

    Channels are connected first. Each automation is then switched on separately, so a misfiring rule is easy to find.

  5. 5

    Test with real deals

    The people who will use the CRM run open deals through it. Gaps are fixed before the whole team switches over.

  6. 6

    Switch over and trim

    Once real use shows which fields stay empty and which stages nobody uses, those are cut and the handover record is updated.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales management. A target, a review routine and someone who owns the number.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3 · you are here

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Do I need paid software?
Not at first. A well-kept sheet with the right columns does the job for a small shop. Move to a tool when the sheet becomes hard to search or share.
Is it legal to store customer numbers?
You may hold them for the repair. For marketing messages you need the customer's consent. Check data rules with your own adviser, and keep the record of what each person agreed to.
Who should fill it in?
Whoever hands over the phone. If the entry is made at the counter in front of the customer, it is accurate. Entries made later from memory are not.
Is it right to record the customer's passcode?
No. A passcode is private, and storing it creates a risk for both sides. Ask the customer to enter it or to remove it for the repair. Record only what the job needs, and keep the card in a safe place.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for mobile phone repair services

Everything else we would do for you.

Closest to this: leads and follow-up

Also for mobile phone repair services

Or start from the overview: sales and marketing for mobile phone repair services.

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