Your name is settled by a call between two merchandisers.

1. A reference pack built with your buyers' permission

   Named accounts, what was supplied and over how long, with written consent from each buyer before anything is shown.

   Result: A reference exists before it is asked for.

2. A delivery and shade record kept per account

   On-time dispatch, lot-to-lot variation and rejections logged by buyer, so a claim about reliability has figures behind it.

   Result: You answer a doubt with your own record.

3. A written response routine for a complaint

   The lot traced, the cause recorded, the correction stated, and all of it sent back in writing inside an agreed time.

   Result: A complaint ends as a document, not an argument.

4. Portal profiles and ratings kept honest

   IndiaMART and directory listings, ratings and responses checked monthly, with old or wrong product entries taken down.

   Result: Nothing stale is representing the mill.

5. A standing check on what your unit's name brings up

   A regular search on the company and the unit, so you see what a buyer's compliance team finds before they find it.

   Result: No surprise turns up during an audit.

6. Monthly figures on delivery and complaints

   Dispatches against promised dates, complaints raised and closed, and repeat orders, reported against the audit baseline.

   Result: Reliability becomes a number you can quote.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.