Helpdesk and contact centre setup · Sales
Build the phone lines, ticketing and roster before you promise customers fast answers.
A business can design the perfect support process and still fail to deliver it. The infrastructure has to exist first: a ticketing system to track queries, a roster that covers when customers contact you, a phone line that routes to the right person.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
In one paragraph
Helpdesk and contact centre setup is the practical work of building the infrastructure and staffing a support function needs: phone lines, ticketing software, team structure and shift rosters. GullySales sets up the capability itself so a support promise has the people and systems behind it to actually deliver it.
This service builds that infrastructure. We choose and set up ticketing software, establish phone lines or a contact number, and structure the team and its shifts. Once it is operational, the process and service standard designed elsewhere finally has something real to run on.
The problem
Does this sound like your business?
What owners tell us on the first call, in their words.
“Support runs on personal phones and a shared inbox”
There is no dedicated system, so queries are only as trackable as whoever's phone or inbox they happened to land in.
“Hours customers actually contact you do not match your coverage”
Queries peak at times nobody is rostered to answer, and customers learn to expect a delay because the staffing was never built around actual demand.
“There is no ticketing system, so nothing is tracked reliably”
A query is answered and then forgotten, with no record of resolution time, volume or recurring issues to learn from.
What we do
Everything that is included.
Each deliverable, and what it gets you. Nothing here is an extra.
Ticketing system setup
A ticketing tool selected and configured to fit your team size and query volume, replacing informal tracking.
Phone and contact channel setup
Phone lines or a dedicated support number set up and routed correctly to the right team or person.
Team structure and roles
A clear structure for who handles what, sized to your actual query volume rather than an assumed headcount.
Shift rostering
Coverage built around when customers actually contact you, based on real query timing data where available.
Launch and stabilisation support
Direct support through the first weeks of the new setup, catching issues before they become customer-facing problems.
How the result is measured
- Coverage against actual query timing
- Ticket resolution time
- System uptime and routing accuracy
- Team utilisation against volume
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for you if these sound familiar.
- Businesses setting up a dedicated support function for the first time
- Companies whose support currently runs on personal phones and inboxes with no shared system
- Businesses expanding hours or channels who need the infrastructure to actually cover them
- Growing teams where informal support handling has outpaced what a shared inbox can manage
Not for
It is not the right fit if.
- You already have working infrastructure and need the workflow built on top of it. That is customer support process design
- Your support volume is genuinely low enough that a shared inbox and phone remain adequate
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the work runs
- 1
Assess volume and needs
A first read of current query volume, timing and channels, to size the infrastructure correctly.
- 2
Select and configure systems
Ticketing and phone systems chosen and set up to match your scale and budget.
- 3
Structure the team and roster
Roles and shifts built around actual demand patterns, not an assumed working day.
- 4
Launch and stabilise
The new setup launched with close support through the first weeks to fix issues quickly.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Engagement options
Ways to work with us.
Pick the size of commitment that fits. Every option starts with your brief and a conversation.
Option 1
The conversation on its own
A call after you send your brief. It says honestly whether you need outside help, and many fixes are ones your own team can make.
Option 2
One fix, scoped
Start with the fix that matters most, such as reply time or follow-up. The fee is in writing before anything starts.
Option 3
An ongoing programme
We run the work, report against the baseline, and you renew on the numbers. The term and the reporting are agreed in writing first.
Option 4
Guidance for your own team or agency
We plan, brief and check the work of your in-house team or current agency, instead of replacing them.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Do we need an expensive contact centre platform?
How do you decide staffing levels?
Can this include WhatsApp as a support channel?
How long does a full setup take?
How much does it cost?
How long is the contract?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
By industry
Helpdesk and contact centre setup, written for your industry.
Related services
Often bought with this, or instead of it.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.