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Electric vehicle service centres · CRM

Keep each owner, each vehicle and each battery history in one place.

A CRM for an electric vehicle service centre is the system holding every owner, vehicle, fault and follow-up in a single record instead of a notebook and a phone. GullySales works on choosing a tool the workshop will use, setting up the fields that matter and training the team to fill them.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Realistic editorial illustration of auto repair shops at work in India

What CRM means

A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.

Also for electric vehicle service centres

Sales and marketing for electric vehicle service centres, the overview.

Last updated 18 Oct 2026.

For electric vehicle service centres

Where it usually goes wrong, and what we would do.

  • “The vehicle matters more than the name”

    An advisor who opens a record and sees the model, the fault history and the last battery check can answer the call at once. A contact list with only names forces the owner to repeat the story each time.

  • “Service reminders are the repeat business”

    An electric vehicle needs periodic checks of brakes, tyres, suspension and software. Without a record of the last visit, no one remembers to call, and the owner drifts to the nearest garage.

  • “Fleets need account records, not contact cards”

    A fleet has several vehicles, a manager and a different person who books. The record must hold the account, each vehicle, the agreed terms and the contact for emergencies, or the workshop treats each call as new.

  • “Spreadsheets break when two people use them”

    A shared sheet works until two advisors edit the same row. A tool that records who touched a lead and when avoids duplicate calls and shows which enquiries are going cold.

What we do

What we deliver for electric vehicle service centres.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. Fields designed around an EV job

    Vehicle model, registration, battery notes, fault described and warranty status held in set fields on every record.

    Result: Any advisor can pick up any case.

  2. Lead stages that match your workflow

    Enquiry, estimate sent, vehicle booked, job done and review requested, each with a clear owner.

    Result: You can see where enquiries stall.

  3. Fleet account records

    A separate view for each fleet with its vehicles, contacts, agreed terms and history of breakdowns.

    Result: Fleet managers get consistent handling.

  4. Service reminder triggers

    A list of owners due for a check, built from the last visit date, ready for a call or message.

    Result: Returning customers are reached before they leave.

  5. Staff training on the habit of recording

    A short working session with advisors and technicians on what to log, when and why, using their own jobs.

    Result: The tool is actually filled in.

  6. Reports against a baseline

    Counts of enquiries, booked jobs and returns, set beside figures taken before the system began.

    Result: You can see what the tool changed.

How the result is measured

  • Enquiries logged in the CRM
  • Data completeness
  • Reports generated from CRM data

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full CRM implementation and customisation page

Who it is for

This is written for these electric vehicle service centres.

  • Independent EV workshops for electric scooters and motorcycles
  • Electric three-wheeler and cargo vehicle service centres
  • Electric car service and repair specialists
  • Authorised service points of EV brands
  • EV charger installation and maintenance teams
  • Conversion and retrofit workshops
  • Fleet servicing partners for delivery and cab operators
  • Battery diagnostics and refurbishment workshops

How it works

How the CRM work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Map the sales process

    We record how a deal actually moves from enquiry to close in your business today.

  2. 2

    Configure stages and fields

    The CRM's pipeline and fields are built to match that process exactly, not a generic template.

  3. 3

    Set up automations

    Reminders, assignment rules and follow-up triggers are configured so routine steps happen without manual effort.

  4. 4

    Test with real deals

    We run the configuration against actual current deals to catch gaps before the whole team relies on it.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales management. A target, a review routine and someone who owns the number.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3 · you are here

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Is a spreadsheet enough for a small workshop?
It can hold a record at the start. Move to a tool when two people edit it, when reminders slip or when a fleet account needs several linked vehicles. The test is whether leads are being lost.
Which CRM should we pick?
Pick a tool your advisors will open every day, that works on a phone and links to your messaging app. We compare a few real options in use in India against your needs, instead of naming one for everyone.
Who owns the data about our customers?
The workshop owns it. Keep it in an account under your name, give access only to staff who need it and check the tool's current terms on storage and export before you commit.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for electric vehicle service centres

Everything else we would do for you.

Closest to this: leads and follow-up

Also for electric vehicle service centres

Or start from the overview: sales and marketing for electric vehicle service centres.

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