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Electric vehicle service centres · WhatsApp marketing

Meet the owner on WhatsApp, where the photo of the fault is already waiting.

WhatsApp marketing for an electric vehicle service centre is the use of a business number to receive enquiries, share estimates and remind owners about their next visit. GullySales works on the setup, the reply routine and the messages that suit a workshop.

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Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Realistic editorial illustration of auto repair shops at work in India

What WhatsApp marketing means

WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.

Also for electric vehicle service centres

Sales and marketing for electric vehicle service centres, the overview.

Last updated 18 Oct 2026.

For electric vehicle service centres

Where it usually goes wrong, and what we would do.

  • “Owners send a photo before they ask a question”

    A picture of the dashboard warning, the battery indicator or the damaged charger port arrives first. The advisor who answers with a clear next step, not a request to call, keeps the conversation going.

  • “A personal number cannot carry a workshop”

    When enquiries land on one advisor's own phone, they vanish on a day off. A business number with a catalogue, a greeting and shared access means the workshop answers regardless of who is at the desk.

  • “Fleet managers like a thread they can scroll”

    A fleet manager wants a record of the breakdown report, the estimate and the approval in one chat. A named contact on a business number gives them that trail without another app.

  • “Broadcasts without permission lose the number”

    Sending the same message to everyone who ever called brings complaints and blocks. Reminders should go only to owners who asked for them, at a moment that matches their vehicle's last visit.

What we do

What we deliver for electric vehicle service centres.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A business number with the right setup

    A profile with name, address, hours, a short description and a greeting that tells the owner what to send.

    Result: The first reply is automatic and useful.

  2. A catalogue of services

    Servicing, battery checks, charger fitting and fleet work listed with short descriptions, with no prices unless they are fixed.

    Result: Owners see the range before they ask.

  3. Quick replies for common questions

    Ready wording for model checks, warranty questions, estimate requests and directions, edited by your advisors.

    Result: Replies are consistent and clear.

  4. A rule for who answers and when

    A named person per shift, a fallback for absences and a plain message when the workshop is closed.

    Result: No enquiry waits for one person.

  5. A consent-based reminder list

    Owners who agreed to receive service reminders, with wording for each reminder and a way to stop.

    Result: Messages reach people who want them.

  6. Conversations counted against a baseline

    Chats started, estimates sent and jobs booked from the number, set beside figures taken before the setup.

    Result: You can see what the channel brings.

How the result is measured

  • Messages delivered
  • Reply rate
  • Enquiries from WhatsApp

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full WhatsApp marketing and automation page

Who it is for

This is written for these electric vehicle service centres.

  • Independent EV workshops for electric scooters and motorcycles
  • Electric three-wheeler and cargo vehicle service centres
  • Electric car service and repair specialists
  • Authorised service points of EV brands
  • EV charger installation and maintenance teams
  • Conversion and retrofit workshops
  • Fleet servicing partners for delivery and cab operators
  • Battery diagnostics and refurbishment workshops

How it works

How the whatsapp marketing work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Understand current WhatsApp use

    We review how customers currently message you and how consistently, if at all, it is answered.

  2. 2

    Audit common questions

    We identify the questions that come up repeatedly, which decide what should be automated first.

  3. 3

    Set up automation and templates

    An automated first response and quick reply templates are built for the most common needs.

  4. 4

    Connect to the CRM

    Conversations are linked to customer records so context carries over between team members.

  5. 5

    Measure and optimise

    We track response time and conversion, refining automated responses based on what customers actually ask.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales process design, at stage 0, foundation. The audit comes before it, and sales management keeps it running.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2 · you are here

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Should we use the free app or the business API?
Begin with the business app, which suits a single workshop. Consider the API when several advisors need a shared inbox or automated reminders. Check the platform's current rules and charges before moving.
Can we send estimates and invoices on WhatsApp?
Yes, as documents in the chat, provided the owner is comfortable. Keep a copy in your own records, and confirm the final figures in the workshop, since an estimate in a chat can be misread.
How do we avoid being marked as spam?
Message only owners who have contacted you or agreed to reminders, keep each message relevant to their vehicle and let them opt out easily. Follow the platform's current rules on promotional messages.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for electric vehicle service centres

Everything else we would do for you.

Or start from the overview: sales and marketing for electric vehicle service centres.

Your next practical step

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Eight short steps, mostly taps. Skip anything you would rather answer on the call.

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