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Tyre service centres · CRM

Keep each vehicle, tyre size and last visit in one record the counter can open.

A CRM for a tyre service centre is a customer record that holds the vehicle, the tyre size, the last visit and any fleet credit, so the next call or reminder starts from facts. GullySales sets up the record in a tool your team will actually use at the counter.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Tyre dealers: show a real physical business scene illustrating Stock by size, brand and pattern. Count each size, brand, pattern and load rating with its rack location and reorder level, so the counter answers from the screen rather than a walk to the rack.

What CRM means

A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.

Also for tyre service centres

Sales and marketing for tyre service centres, the overview.

Last updated 18 Oct 2026.

For tyre service centres

Where it usually goes wrong, and what we would do.

  • “The notebook does not remember the vehicle”

    A fitter who recognises a car does not recognise a number. Without a record of the tyre size and the last visit, a returning driver is treated as a stranger and the reminder never leaves.

  • “A puncture repair is the first line of a history”

    The driver who paid a small sum for a repair is the start of a record. If nothing is written down, the chance to message a replacement reminder, with consent, is gone.

  • “Fleet accounts need orders, credit and contacts together”

    A transport owner places orders by phone, pays on terms and changes drivers. A notebook splits these across pages, so a payment is chased late and a renewal is missed.

  • “A record nobody opens is no better than none”

    If the tool is slow at a busy counter, the fitter skips it. The record has to take a few taps, on the phone already in use, or it will not be filled.

What we do

What we deliver for tyre service centres.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A simple customer sheet or tool

    Vehicle, tyre size, brand fitted, date, odometer reading and consent to message, entered at the counter.

    Result: A returning driver's last fitting is on screen when they call.

  2. Fields for repairs, balancing and alignment

    Each service tagged so you can see who bought a set and who only had a repair.

    Result: You can list customers who had only repairs and may be due for a set.

  3. A fleet account view

    Operators with the vehicles they run, the sizes, the credit terms and the person to call.

    Result: A payment due or a renewal is seen before it slips.

  4. Reminders linked to the last visit

    A list of customers due for rotation, alignment or replacement, with consent recorded.

    Result: The counter can work through a list of drivers who should hear from the shop.

  5. Counter training

    A short session for the people who will fill the record, using your own jobs as examples.

    Result: Every fitter and counter hand enters the same fields in the same way.

How the result is measured

  • Enquiries logged in the CRM
  • Data completeness
  • Reports generated from CRM data

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full CRM implementation and customisation page

Who it is for

This is written for these tyre service centres.

  • Multi-brand tyre dealers with fitting bays
  • Authorised dealers for a tyre brand
  • Tyre shops specialising in two-wheelers
  • Commercial vehicle and truck tyre service centres
  • Mobile tyre fitting and puncture repair services
  • Tyre retreading and repair shops
  • Alignment and balancing specialists
  • Tyre franchise outlets

How it works

How the CRM work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Map the sales process

    We record how a deal actually moves from enquiry to close in your business today.

  2. 2

    Configure stages and fields

    The CRM's pipeline and fields are built to match that process exactly, not a generic template.

  3. 3

    Set up automations

    Reminders, assignment rules and follow-up triggers are configured so routine steps happen without manual effort.

  4. 4

    Test with real deals

    We run the configuration against actual current deals to catch gaps before the whole team relies on it.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales management. A target, a review routine and someone who owns the number.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3 · you are here

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Do we need paid software?
Not at the start. A well-built sheet may do for a single shop, and a CRM tool can follow when the number of customers outgrows it. We choose by what your counter will keep using.
What about customer privacy?
Record only what you need, ask for consent before sending messages and keep the record on a device and account the shop controls. Check current data protection requirements with your own adviser.
Can the CRM link to WhatsApp?
Some tools can. Whether that suits your shop depends on volume and on the number you use. Start with the record and add the link once the entries are reliable.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for tyre service centres

Everything else we would do for you.

Closest to this: leads and follow-up

Also for tyre service centres

Or start from the overview: sales and marketing for tyre service centres.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

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