ENT hospitals · WhatsApp marketing
Answer the parent's question on the app they already have open.
WhatsApp marketing for an ENT hospital is using a business number to answer enquiries, send what a family asked for and stay in touch through a long decision. GullySales works on the number, the saved replies and the rules about who may be messaged.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
What WhatsApp marketing means
WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.
Last updated 18 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.
For ENT hospitals
Where it usually goes wrong, and what we would do.
“Families send photographs and reports”
A parent sends a picture of a prescription or a hearing report and asks whether the hospital can see the child. Someone must be assigned to reply and know what may be said in a chat and what waits for the consultation.
“Messages are passed from parent to parent”
A clear reply about adenoid surgery gets forwarded to the other parent, a grandparent and a friend. Write each reply so it makes sense alone, carries the hospital's name and ends with how to book. A reply written that way travels further.
“A broadcast list needs permission”
Sending one message to everyone who ever rang turns a helpful number into spam. Message families who asked, tell them what they will receive and give a way to stop. Check the platform's current rules. Permission is recorded at the desk, not assumed.
“A chat is not a clinical channel”
A child's symptoms described in a chat tempt a hasty medical answer. Set the line: the chat gives information, booking and logistics, and advice belongs to the consultation with the surgeon. Tell staff the rule, and put a reply ready for the moment a family asks.
What we do
What we deliver for ENT hospitals.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
A business number and profile owned by the hospital
A business number registered in the hospital's name, with a profile that shows the address, hours and services.
Result: The number stays when a staff member leaves.
Saved replies for the common questions
Written answers on the day, the stay, insurance documents and how to reach the coordinator, approved by your team.
Result: Two staff members give the same answer.
A way to collect permission
A short note at the desk and on the website asking if the family wants messages, and recording the yes.
Result: You can show who agreed to be messaged.
A hand-off from chat to the coordinator
A rule for when a chat moves to a phone call or a consultation, and who takes it.
Result: A chat never sits unanswered because nobody owns it.
Chats logged in the enquiry record
Each chat enquiry entered with source, condition and next step in the same record as phone enquiries.
Result: Phone and chat enquiries are counted together.
How the result is measured
- Messages delivered
- Reply rate
- Enquiries from WhatsApp
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for these ENT hospitals.
- ENT hospitals offering day-care and inpatient surgery
- Paediatric ENT units within hospitals
- Cochlear implant and hearing rehabilitation centres
- Head and neck and thyroid surgery units
- Sinus, endoscopic and skull base surgery centres
- Voice and swallowing clinics
- ENT and audiology hospitals with vertigo services
- Charitable and trust-run ENT hospitals
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the whatsapp marketing work runs
- 1
Understand current WhatsApp use
We review how customers currently message you and how consistently, if at all, it is answered.
- 2
Audit common questions
We identify the questions that come up repeatedly, which decide what should be automated first.
- 3
Set up automation and templates
An automated first response and quick reply templates are built for the most common needs.
- 4
Connect to the CRM
Conversations are linked to customer records so context carries over between team members.
- 5
Measure and optimise
We track response time and conversion, refining automated responses based on what customers actually ask.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
May we send surgery information to families on WhatsApp?
Who should hold the number?
Should we set an automatic reply?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for ENT hospitals
Everything else we would do for you.
Or start from the overview: sales and marketing for ENT hospitals.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.