Super-speciality hospitals · WhatsApp marketing
Answer the family's late-night WhatsApp message with a person who knows the case.
WhatsApp for a super-speciality hospital is the channel where out-of-town families send reports, ask for estimates and compare hospitals. GullySales sets up the business account, the saved replies and the hand-over rules so that a coordinator answers with the right facts.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
What WhatsApp marketing means
WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.
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Sales and marketing for super-speciality hospitals, the overview.
Last updated 18 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.
For super-speciality hospitals
Where it usually goes wrong, and what we would do.
“Reports and scans arrive as photographs”
Families send a scan report or a discharge summary as a phone photo and ask what the hospital thinks. The desk needs a rule on what it may answer in writing and what waits for the consultation.
“The hospital that replies first is weighed most”
A family messages several hospitals in one evening. A reply from a named person who asks the right questions counts for more than a long automated message.
“A personal number is a risk”
When a coordinator keeps families on a personal phone, the history leaves with them. A business account with shared access keeps the conversation with the hospital.
“Consent and privacy come first”
Medical details sent over a chat are sensitive. Messages to families should be limited to what they asked for and what they agreed to, and the hospital's advisers should settle the data rules.
What we do
What we deliver for super-speciality hospitals.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
WhatsApp Business account set-up
A business profile with the hospital name, address, hours and a catalogue of units, shared among coordinators.
Result: The profile shows the hospital's details and who replies.
Saved replies for common questions
Written answers on documents to bring, the route to the hospital, stay nearby and how an estimate is given, approved by the coordinator lead.
Result: Each saved reply has an approved version on file.
Hand-over rules
A plan for when a chat moves from the helpdesk to the coordinator and then to a consultation, with the case noted in the CRM.
Result: Every chat that matters has an owner and a record.
Consent wording
A short opening message asking permission to contact the family on this number and saying what messages they will receive.
Result: A family sees the consent line before any follow-up.
Appointment and travel messages
Messages with the date, the gate, the route and a contact for arrival, sent after a booking is made.
Result: The family has the arrival details in one message.
How the result is measured
- Messages delivered
- Reply rate
- Enquiries from WhatsApp
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for these super-speciality hospitals.
- Cardiac and cardiothoracic super-speciality centres
- Neurosciences hospitals for brain, spine and stroke
- Transplant centres for kidney, liver and bone marrow
- Oncology hospitals with surgery, radiation and medical oncology
- Gastro-science and liver institutes
- Hospitals attached to a super-speciality medical college
- Corporate tertiary care hospitals in metro cities
- Regional super-speciality hospitals drawing patients from several districts
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the whatsapp marketing work runs
- 1
Understand current WhatsApp use
We review how customers currently message you and how consistently, if at all, it is answered.
- 2
Audit common questions
We identify the questions that come up repeatedly, which decide what should be automated first.
- 3
Set up automation and templates
An automated first response and quick reply templates are built for the most common needs.
- 4
Connect to the CRM
Conversations are linked to customer records so context carries over between team members.
- 5
Measure and optimise
We track response time and conversion, refining automated responses based on what customers actually ask.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Can we send broadcast messages to past patients?
Should a chatbot answer medical questions?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for super-speciality hospitals
Everything else we would do for you.
Or start from the overview: sales and marketing for super-speciality hospitals.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.