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Computer and mobile repair shops · WhatsApp marketing

Use the channel your customers already use to say the phone is ready.

WhatsApp marketing for a computer or mobile repair shop is the use of WhatsApp Business to take enquiries, send job updates and invite past customers back. Most customers already message the shop on WhatsApp. GullySales sets up the profile, the quick replies and the consent record, and keeps the shop's own phone out of it.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

A repair technician examines a customer's laptop

What WhatsApp marketing means

WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.

Also for computer and mobile repair shops

Sales and marketing for computer and mobile repair shops, the overview.

Last updated 11 Oct 2026.

For computer and mobile repair shops

Where it usually goes wrong, and what we would do.

  • “Customers message a technician's personal number”

    Enquiries go to a phone that is switched off at night or taken home. When he leaves, the history leaves too.

  • “Updates are sent only when someone remembers”

    A customer waits for a call about his laptop and rings the shop twice. A routine message when the part arrives would have saved both.

  • “Everyone is added to broadcast lists”

    Past customers are added without asking. Some mute the shop, and a few report it, which harms the number.

What we do

What we deliver for computer and mobile repair shops.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. WhatsApp Business profile and catalogue

    A business number with the shop's address, timings and a list of repairs.

    Result: A customer sees the shop is real.

  2. Quick replies for common questions

    Ready answers for price enquiry, timings, address and the way to book a pickup.

    Result: Staff reply the same way every time.

  3. Job status messages

    Short messages when a device is received, when it is ready and when a part is delayed.

    Result: A customer does not need to call to ask.

  4. Opt-in and opt-out record

    A note of who agreed to receive messages and when, and a way to leave.

    Result: The shop writes only to people who agreed.

  5. A shared number for the shop

    A setup where two or more staff can answer from one business number.

    Result: An enquiry is not lost when one person is away.

How the result is measured

  • Messages delivered
  • Reply rate
  • Enquiries from WhatsApp

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full WhatsApp marketing and automation page

What must be in place first

What a repair shop needs before it sends a single WhatsApp message to a customer.

An opt-in record
Note who agreed to hear from the shop, the date and how. Add a line to the job card, such as I agree to receive updates on WhatsApp. Messages to others are asking for trouble.
A business profile and a shop number
Use WhatsApp Business with the shop's name, address and hours. Keep staff personal numbers out of it. A shop number outlasts any one employee.
Message templates for updates and offers
Plan the plain messages: received, ready, part delayed, a polite reminder. Business-initiated messages on the API need approved templates. Check WhatsApp's current business policy and pricing.
Who pays and what it costs
The ordinary Business app is free to use, and the API has charges set by WhatsApp that change. Check WhatsApp's current business policy and pricing before you plan volumes.
Opt-out and a human reply path
Tell people how to stop messages and honour it. Make sure a real person answers replies during opening hours.

Who it is for

This is written for these computer and mobile repair shops.

  • Mobile phone repair shops
  • Laptop and desktop repair shops
  • Chip-level and motherboard specialists
  • Data recovery services
  • Computer AMC providers for offices
  • Mobile accessory and repair shops
  • Apple and premium device repairers
  • Repair kiosks in malls and markets

How it works

From your first message to the first report.

No open-ended retainer. Every step gives you something in writing.

  1. First

    Your brief

    You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.

  2. After the brief

    A conversation and a written scope

    We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.

  3. Before work starts

    Baseline recorded

    The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.

  4. After the baseline

    The first fix goes live

    The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.

  5. As agreed

    Report against the baseline

    What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

  6. At renewal

    Renew on the numbers

    The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

How the whatsapp marketing work runs

  1. 1

    Understand current WhatsApp use

    We review how customers currently message you and how consistently, if at all, it is answered.

  2. 2

    Audit common questions

    We identify the questions that come up repeatedly, which decide what should be automated first.

  3. 3

    Set up automation and templates

    An automated first response and quick reply templates are built for the most common needs.

  4. 4

    Connect to the CRM

    Conversations are linked to customer records so context carries over between team members.

  5. 5

    Measure and optimise

    We track response time and conversion, refining automated responses based on what customers actually ask.

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every later report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No guarantees we cannot keep

    The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

Your brief

Tell us what you need, and we will read it before we call.

Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.

Tell us what you needor call +91 80958 58589

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Should we use a broadcast list or the API?
A broadcast list is enough for a small shop with a short list of customers who saved your number. The API suits a shop with several staff and many messages, and it has rules and charges. Check WhatsApp's current terms.
Can we make a WhatsApp group of our customers?
We advise against it. A group exposes every member's number to the others, and some customers will leave in annoyance. Use one-to-one messages or a broadcast list to people who agreed.
Is it fine to use a staff member's personal number?
No. When he leaves, the customers and the history go with him. Use a business number owned by the shop, and let more than one person reply from it.
Should we put our repairs in a catalogue?
Yes, a short one for the repairs you do often, with a general note instead of fixed prices. Prices depend on the model and the part, so ask the customer to send the model first.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for computer and mobile repair shops

Everything else we would do for you.

Or start from the overview: sales and marketing for computer and mobile repair shops.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need