Answer the review about a hotel you did not own, the same day.

1. A review ask built into the last day

   The tour manager asks on the final transfer with the link ready and a note of who agreed, rather than a message sent a week after everyone got home.

   Result: Reviews arrive while the trip still feels good.

2. Replies drafted for the complaints you know are coming

   Wording ready for a disappointing hotel room, a late vehicle, a cancelled sightseeing stop and a refund argument, written to state what was fixed on the ground.

   Result: The reply goes up the same day, in your words.

3. Alerts on the agency name and the owner's name

   Notifications for Google, Facebook, the travel listing sites and the common misspellings, so a post is seen within days.

   Result: You find out before the next family does.

4. Trust signals put where a nervous traveller looks

   Ministry of Tourism recognition, IATA accreditation, years in business and the office address placed on the site and in the quote, where you hold them.

   Result: A first-time traveller can see whom they are paying.

5. A record of what went wrong on each trip

   A short note after every departure naming the hotel, vehicle or guide that caused a complaint, kept so the same supplier is not booked again.

   Result: The complaint stops repeating itself next season.

6. Reviews counted in the monthly report

   New reviews, the rating, which trips produced them and how quickly each was answered, read against the baseline.

   Result: You see whether your good trips are being written about.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.