Website chat and chatbot lead capture · Sales
Catch the visitor who reads three pages, types nothing and leaves.
Most people who visit your site will never fill in a form. They read the price page, look at two photos of past work and close the tab. Typing one line into a chat box is easier than filling six fields, so a few of them will do that instead.
In one paragraph
Website chat and chatbot lead capture is a chat window that asks a visitor two or three questions about the job, then hands the thread to a person. GullySales writes the questions, sets the rule for who picks a chat up and how fast, and files every conversation in your CRM with the page it started on.
Chat is a capture point, not a salesman. It finds out what the visitor came for, then puts the whole thread in front of whoever is on duty, with the page they were reading attached. Nothing sits in a widget dashboard that nobody opens.
A bot also answers at midnight, which matters for some trades and not for others. If a customer is locked out of the house at 11 pm, they want a number to ring at the top of the page.
The problem
Does this sound like your business?
What owners tell us on the first call, in their words.
“People come to the site and nothing comes of it”
Analytics shows four hundred visitors. The form shows three enquiries. The rest had a question and nobody was there to answer it.
“The chat we switched on just collects names”
A widget greets everyone and asks for a name and number. Nobody reads the transcripts, and the numbers get called two days later.
“The bot answers everything except what they asked”
A visitor asks whether you service a Bosch pump and gets a menu of four buttons. He leaves and calls the next result.
“Chats live in the widget and nowhere else”
Last month's conversations sit in a dashboard nobody logs into. When the same buyer rings, your team starts from zero.
What we do
Everything that is included.
Each deliverable, and what it gets you. Nothing here is an extra.
Chat on the pages where people hesitate
The widget opens on the price page and the service pages, and stays quiet on the blog.
The qualifying questions
Two or three questions written for what you sell: what needs doing, where, and how soon. Enough to tell a buyer from a student doing a project.
Answers to what people actually ask
Written replies for the ten questions your team types out every week: hours, the areas you cover, whether you quote a rough price on chat.
The handover rule, day and night
Who the chat goes to, and how fast. At 11 pm the window promises a callback time your team can keep, instead of an instant reply nobody is awake to give.
A CRM record for every chat
Each conversation saved against a lead with the page it started on, so the person who rings back already has the history.
Chat traced to orders
Each conversation tagged with its page and campaign, so the report can say which chats became orders, not how many chats there were.
How the result is measured
- Chats started, by page
- Chats that produced a contact number
- Time from a chat starting to a person joining it
- Enquiries from chat that became orders
- Questions the bot could not answer
Recorded as a baseline before work starts, then reported every month against it.
Who it is for
This is written for you if these sound familiar.
- A few hundred visitors a month, and a contact form that brings in two enquiries
- Buyers who will type one line on WhatsApp but abandon a six-field form
- Someone at a desk in working hours who can pick up a chat within a few minutes
- Work priced after a site visit, where the first job is finding out what the visit involves
- Visitors who arrive at 10 pm comparing you with two other suppliers
Not for
It is not the right fit if.
- An emergency trade where the customer wants a voice. A locksmith or an ambulance service puts the phone number in front of them, not a chat window
- Nobody can pick up the handover for a day, so the chat collects names that go cold
- Ten visitors a day. Fix that first, because a chat window on an empty site has nothing to catch
How it works
From your first message to the first monthly report.
No open-ended retainer. Each step has a point in time and something you receive.
01 · Day 1
Free audit call
45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.
02 · Within a few working days
Written, scored report
Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.
03 · Before work starts
Baseline recorded
Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.
04 · Month 1
The first fix goes live
Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.
05 · Every month
Report against the baseline
What moved, what did not, and what changes next, in plain words.
06 · Month 3 to 6
Renew on the numbers
The term ends and you decide whether to continue from the results. No twelve-month lock.
How the website chat and chatbot lead capture work runs
- 1
Read what the site already does
We record how many visitors arrive, which pages they read before enquiring, and what the form produces today. That is the baseline.
- 2
Write the questions and the answers
Drafted from your own enquiry history, then checked with whoever answers the phone. They know what buyers really ask.
- 3
Agree the handover and the hours
Who picks up a chat, within how long, and what the window says when the office is shut.
- 4
Install, connect and test
The widget goes on the chosen pages and connects to your CRM. We test it on a phone, on mobile data, before it goes live.
- 5
Read the transcripts every month
We go through what people asked, fix the answers that missed, and report enquiries and orders from chat against the baseline.
Proof
What happened when owners fixed this.
Real clients, the work we did, and the result as it was recorded. Where no number was recorded, none is claimed.
Chord Road Hospital
- Situation
- Patients who knew the hospital trusted it. Patients who searched for a department or a treatment in the area did not find it.
- What we did
- Website rebuilt around patient needs
- Search visibility
- Social media on a schedule
- Review management
- Result
- Organic traffic increased 60% within six months
- Online appointment bookings increased 40%
- Social following grew 45%, and engagement on it rose 70%
Hotel Felicity Inn
- Situation
- A traveller compares three hotels on a phone and books one. The website was not built for that.
- What we did
- The site rebuilt around booking
- Photography and one look
- Search work for destination searches
- Content a traveller reads
- Result
- Online bookings increased 35%
- Organic traffic increased 50% within six months
- Positive reviews on Google and TripAdvisor increased 30%
SB Engineering
- Situation
- Buyers searching for laser cutting and sheet metal work in Bengaluru were finding other suppliers first, because the company did not rank for the terms its own customers type.
- What we did
- The site redesigned for mobile
- Search work on the buyer's terms
- Content that shows the work
- Social channels managed
- Result
- Website traffic rose 60% within six months, against a target of 50%.
- High-quality leads rose 45%, with a rise in conversion rates alongside them.
- Fifteen target keywords moved up the rankings, five of them into the top three positions.
Also worked with
Curtain Label · Difesa Security Services · Hands On CSR · Implevista · Kambar Group · Kalessi · Kerur Pain Clinic · LL Trust · Lucky Deals · Natural Gases · NavaShakthi Souhardha · NewCom Logistics · Proton Technical Services · Shakthi Foundation · Shakthi Group · Urbanest · Insyde Studio · Venkateshwara Laser Tech · Vivara Studios
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every monthly report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No lock-in, no guarantees we cannot keep
Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Engagement options
Ways to work with us.
Pick the size of commitment that fits. Every option starts with the free audit.
Option 1
The audit on its own
A 45-minute call and a written, scored report. It says honestly whether you need outside help, and many fixes are ones your own team can make.
Option 2
One fix, scoped
Start with the fix the audit ranks first, such as reply time or follow-up. The fee is in writing before anything starts.
Option 3
A three-to-six-month programme
We run the work month by month, report against the baseline every month, and you renew on the numbers. No twelve-month lock.
Option 4
Guidance for your own team or agency
We plan, brief and check the work of your in-house team or current agency, instead of replacing them.
The offer
Start with a free audit of how you sell.
It is useful on its own, whether or not you hire us.
What you receive
- A 45-minute call with the person who will do the work
- A written, scored report on the six places orders leak, within a few working days
- Every fix ranked by what it returns and what it costs
- The one thing to do first, and why
- An honest line on whether you need outside help at all
- If you do, the scope and the fee in writing
No invoice. No obligation. No sales script.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Will a chat window annoy our visitors?
Do we need a bot or a person on chat?
What if nobody on our team can answer a chat?
Will this work for an emergency service?
How is this priced?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
By industry
Website chat and chatbot lead capture, written for your industry.
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