Chase the brake job the customer told you to leave until next time.

1. A declined-work list pulled off the job cards

   The work a driver put off, written at the counter with the date and the odometer reading, ready to be called when it actually comes due.

   Result: The brake job you were told to leave becomes a booking.

2. Missed calls worked as a list, not from memory

   Unanswered numbers taken off the workshop phone once the last car is out, with the time each call came in, so somebody rings back before the driver books elsewhere.

   Result: A call you could not take still turns into a job.

3. Approval wording with the photograph attached

   What to send when extra work is found mid-job: the picture of the part, the price, and what happens if it is left alone.

   Result: The bay is free by evening instead of held overnight.

4. A second contact on a denting and painting quote

   The quote restated in writing with what the price covers, whether the panel is being replaced or beaten out, and the paint warranty.

   Result: Your quote is the one the driver can compare properly.

5. Insurance claim chasing, kept separate from retail

   A different routine for a job waiting on a surveyor visit, a claim number or a document from the customer, because none of that is chased like a quote.

   Result: A claim job stops sitting in the yard waiting on nobody in particular.

6. A written stop rule

   How many attempts, on which channel, and the note that closes an enquiry with a reason so the same number is not rung for a year.

   Result: Your team stops guessing who is still worth calling.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.