Ask for the review at the key handover, not by message the next day.

1. The handover ask, and who makes it

   A short spoken request from whoever hands back the key, with the link on a printed card or sent while the customer is still standing at the counter.

   Result: The ask happens every day instead of when somebody remembers.

2. Wording that gets the repair named

   A prompt asking the customer to say what was done and to which vehicle, since a review naming the job is what a searching driver stops on.

   Result: Reviews start mentioning clutch, AC and denting work by name.

3. A rule for who not to ask

   The jobs to skip: a bill that went over the estimate, a repair that came back a second time, a claim that took longer than you said it would.

   Result: You stop collecting one-star reviews by asking for them.

4. Replies to billing and delay complaints

   Factual answers built from the job card, with an offer to re-inspect and a line that moves the detail off the public page and onto a phone call.

   Result: A reader sees a garage that answers rather than one that argues.

5. Review counts read by service adviser

   Who asked, how many were written, and which vehicles and repairs they mention, read against the baseline recorded before the work started.

   Result: You can see which adviser has quietly stopped asking.

1. 01 · First

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.

4. 04 · After the baseline

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At renewal

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.