Skip to content
GullySales

Branding and graphic design studios · Reputation management

One angry client sits at the top for a long time.

Reputation management for a design studio is what a founder finds when they check you out: a handful of Google reviews, or a complaint about revisions on a forum. GullySales watches what is said, drafts the reply to a bad review, and collects reviews describing how you work.

A statue plinth seen close: the bronze figure implied only by its feet and the hem of its drapery above the top of the frame, one face of the stone pedestal scrubbed pale and the other still grimy and carrying a scrawl of paint, with a pressure hose coiled on the steps beside a bucket, brushes and cloths

What reputation management means

Reputation management is watching what is said about your business across Google, social media and review sites, and responding to it before it changes a buyer's mind. GullySales monitors mentions, drafts responses to negative reviews and flags recurring complaints back to your team.

For branding and graphic design studios

Where it usually goes wrong, and what we would do.

  • Fifteen projects a year, fifteen chances at a review

    A clinic buries a bad one under a hundred. A studio cannot.

  • The review you need describes the process

    The line you want says you asked about the business before showing colours, not that the logo is lovely.

  • Answer a copying accusation once, with facts

    Post the brief, the routes shown and the dates, then stop. Every future client reads it.

What we do

What we deliver for branding and graphic design studios.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A review ask timed to the launch

    A short request sent the week the signboard goes up or the pack reaches a shelf, prompting the client to describe how the project ran.

    Result: The review describes working with you, not just the logo.

  2. A shortlist of which clients to ask

    Past projects sorted into the ones that ended well and the ones that did not, so the request only goes where the answer will be fair.

    Result: You are not inviting a review of the job that went wrong.

  3. A drafted reply to a bad review

    A response to a complaint about revisions or delays, written with you, stating what was agreed and what you offered, and posted once.

    Result: A future client reads your account beside theirs.

  4. A single factual post for a copying accusation

    The brief, the routes shown, the dates and the working files, assembled and ready before any accusation is made, published once and left there.

    Result: You stop arguing in comment threads.

  5. Watches on the studio name and the founder's name

    Alerts on search, Google, Instagram and the design forums, so a thread about your studio is found by you rather than by a prospect.

    Result: You read it before your next client does.

  6. A monthly note on what is being said

    Mentions found, replies made and the complaint that keeps repeating, set against the baseline recorded at the audit.

    Result: The same argument about revisions stops happening.

How the result is measured

  • Average rating
  • Response time to reviews
  • Negative mentions resolved

Recorded as a baseline before work starts, then reported every month against it.

Who it is for

This is written for these branding and graphic design studios.

  • Brand identity and strategy studios
  • Independent graphic designers and small studios
  • Packaging design studios
  • Restaurant and hospitality branding specialists
  • Studios designing for D2C and consumer brands
  • Corporate identity and annual report designers
  • Illustration and visual content studios
  • Studios working with startups on naming and launch

Not for

It is not the right fit if.

  • You want a guaranteed Google ranking or a guaranteed number of leads. Nobody honest can promise either.
  • You need enquiries by next week and have nobody to answer them.
  • You want posts and reach reported, not enquiries and orders.

How it works

From your first message to the first monthly report.

No open-ended retainer. Each step has a point in time and something you receive.

  1. 01 · Day 1

    Free audit call

    45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

  2. 02 · Within a few working days

    Written, scored report

    Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

  3. 03 · Before work starts

    Baseline recorded

    Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

  4. 04 · Month 1

    The first fix goes live

    Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

  5. 05 · Every month

    Report against the baseline

    What moved, what did not, and what changes next, in plain words.

  6. 06 · Month 3 to 6

    Renew on the numbers

    The term ends and you decide whether to continue from the results. No twelve-month lock.

How the work runs for branding and graphic design studios

  1. 1

    Assess

    During the free audit we review where your last projects came from, how quotes were decided, how many revision rounds each took, and which clients came back.

  2. 2

    Package the work

    Scoped packages, a paid discovery stage and a revision policy written down before the next quote goes out.

  3. 3

    Rebuild the portfolio

    Case pages grouped by project type, with the brief and thinking behind each piece.

  4. 4

    Grow referrals

    Partner relationships with architects, interior designers, printers and incubators, tracked so none go quiet.

  5. 5

    Keep the client

    A handover conversation and retainer offer so the next brochure, pack or signboard comes back to the studio.

Proof

What happened when owners fixed this.

Real clients, the work we did, and the result as it was recorded. Where no number was recorded, none is claimed.

All case studies
  • Growth Sage

    Situation
    There was no settled visual identity, so nothing on the page told a prospect what kind of firm this was.
    What we did
    • Vision and brand values
    • A logo for a professional firm
    • The site audited, then rebuilt
    • Market and competitor research
    Result
    No numbers were recorded for this engagement. The work is described in full in the case study.
    Read the case study
  • Chord Road Hospital

    Situation
    Patients who knew the hospital trusted it. Patients who searched for a department or a treatment in the area did not find it.
    What we did
    • Website rebuilt around patient needs
    • Search visibility
    • Social media on a schedule
    • Review management
    Result
    • Organic traffic increased 60% within six months
    • Online appointment bookings increased 40%
    • Social following grew 45%, and engagement on it rose 70%
    Read the case study

Also worked with

Curtain Label · Difesa Security Services · Felicity Inn · Hands On CSR · Implevista · Kambar Group · Kalessi · Kerur Pain Clinic · LL Trust · Lucky Deals · Natural Gases · NavaShakthi Souhardha · NewCom Logistics · Proton Technical Services · SB Engineering · Shakthi Foundation · Shakthi Group · Urbanest · Insyde Studio · Venkateshwara Laser Tech · Vivara Studios

Why us

Why a studio brings us in for its own pipeline.

  • Marketing and sales, as one job

    We work the part after the enquiry as well: the reply, the follow-up, the proposal and the CRM your own pipeline runs on.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every monthly report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No lock-in, no guarantees we cannot keep

    Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

The offer

Start with a free audit of how you sell.

It is useful on its own, whether or not you hire us.

What you receive

  • A 45-minute call with the person who will do the work
  • A written, scored report on the six places orders leak, within a few working days
  • Every fix ranked by what it returns and what it costs
  • The one thing to do first, and why
  • An honest line on whether you need outside help at all
  • If you do, the scope and the fee in writing

No invoice. No obligation. No sales script.

We call and WhatsApp on this number.

We use your details only to reply to this enquiry. See the privacy policy.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

A project ended badly. Do we ask that client for a review?
You do not. Ask the clients whose launch went well, the week the signboard goes up.
Do awards matter more than reviews?
An award gets you looked at by other designers. A review gets you the nervous founder.
How do we justify our fee against cheap online logos?
Show what the fee buys beyond the file. A cheap logo comes with no trademark check, no guidelines and no artwork sized for the signboard. A scoped package lists those lines, so the founder sees what the gig-site price leaves out.
Should we check trademarks before presenting a name?
Yes, at least a basic public search of the trademark registry in the client's class. Add a note that a formal search and filing belong with a trademark attorney. It saves the client from falling in love with a name they cannot protect.
How long is the contract?
Three to six months at a time. There is no twelve-month lock, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
Fixes to reply time, follow-up and your Google Business Profile usually show in weeks, because the enquiries already exist. Ads show in days once follow-up is ready. SEO and content take months. The audit tells you which applies to you.
Who will actually do the work?
The person you meet on the audit call. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
For the audit, last month's enquiries in any format and 45 minutes with whoever handles them. After that, access to the accounts the work touches, such as the website, Google Business Profile or CRM, and time for the monthly review.
What if we are not happy with the work?
Tell us and the plan changes. Every month is reported against the baseline, so a number that is not moving is visible to both sides. Terms run three to six months at a time, and the refund and cancellation policy sets out the rest.

Get a free audit of how you sell, and a scored report of where the work is.

Book a free audit