Notice the regular who stopped coming in, before the till does.

1. A count of who is actually coming back

   Repeat visits worked out from the billing system, the loyalty list or the delivery apps, so you know how much of your week is regulars.

   Result: You can see your regulars rather than assume them.

2. A reason to come on the days you are empty

   One offer built for the hours that sit quiet, priced and timed for the people who could walk over, and promoted only in that window.

   Result: The quiet hours get customers who plan around them.

3. A message to the regular who went quiet

   A short, personal WhatsApp to a named regular who has not been in for a while, sent from the counter rather than as part of a broadcast.

   Result: A regular comes back because somebody noticed they were gone.

4. An honest read on the loyalty scheme you already run

   What your stamp card or points system costs, how many customers use it, and whether it is doing anything at all.

   Result: You stop paying for a scheme nobody uses, or you fix the part that is broken.

5. A prepaid coffee or bean subscription for the heaviest users

   A prepaid option for the customer who comes most days, priced so it is worth their while and still worth yours.

   Result: Your heaviest user pays up front instead of deciding each morning.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.