Ask for the review while the customer is still holding the cup.

1. A code on the bill folder and at the till

   A short link and printed code that opens the review box directly, placed where the customer is already sitting or paying.

   Result: A customer writes the review at the table instead of promising to later.

2. The line staff say when they ask

   A sentence written for the counter, short enough to say while handing over change, that names what the customer might mention.

   Result: Staff ask without it sounding like a script.

3. A separate ask for the delivery apps

   A card in the delivery bag asking for a rating on the app the order came through, since a Swiggy or Zomato rating does nothing for your Maps listing.

   Result: Ratings improve on the platform the order actually came from.

4. Replies drafted for the complaints that repeat

   Worked answers for the ones you get again and again: the wrong order, the twenty-minute wait, the music, the single plug point.

   Result: The next reader sees a cafe that answers rather than one that ignores.

5. A recovery step for a one-star

   Who calls, what may be offered, and the point at which you leave the reply standing and stop.

   Result: A bad review gets one honest answer, not an argument in public.

1. 01 · Day 1

   Free audit call

   90 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · After the call

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope, the fee and the reporting come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · As agreed

   Report against the baseline

   What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

6. 06 · At the end of the term

   Renew on the numbers

   The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every later report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No guarantees we cannot keep

  The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.