One dead camera in year two decides what people read about you.

1. Monitoring on Google, the directories and local groups

   Reviews and mentions checked on a routine across the places a buyer looks, with anything new brought to the person who can act on it.

   Result: Nothing sits unanswered for a month.

2. A service response standard behind the reviews

   A written promise on how quickly a fault call is attended under warranty and under an AMC, given to the customer and held to.

   Result: The complaint is answered before it becomes a review.

3. A reply routine for a dead camera complaint

   Three sentence replies that state the installation date, the warranty or AMC position and a number to call, ready for whoever monitors the profile.

   Result: The next reader sees a company that answers.

4. Review requests at handover and at the AMC visit

   The request made in person while the mobile app is being demonstrated, and again after a service visit that went well.

   Result: Reviews come from customers at the moment they are pleased.

5. A placement and coverage note signed at the survey

   Where the cameras will point and where they will not, written down and agreed with the customer before the installation begins.

   Result: A later argument about privacy is settled by the file.

6. A current list of society references

   Committees who have agreed to speak to a prospective customer, kept up to date and offered before another committee goes looking.

   Result: The check a society makes reaches somebody who will speak well of you.

7. A monthly summary of reviews and complaints

   New reviews, the rating, the reply rate and what the complaints were actually about, reported against the baseline.

   Result: You can see whether service or installation is the problem.

1. 01 · Day 1

   Free audit call

   45 minutes with whoever handles your enquiries: how they arrive, how fast they are answered, where they are lost.

2. 02 · Within a few working days

   Written, scored report

   Six areas scored, fixes ranked by return and cost. If you want our help, the scope and fee come with it, in writing.

3. 03 · Before work starts

   Baseline recorded

   Enquiries by source, reply time, conversion and cost per order, written down so every later month has an honest comparison.

4. 04 · Month 1

   The first fix goes live

   Usually the cheapest one on the report: reply time, a follow-up sequence or the marketing-to-sales handover.

5. 05 · Every month

   Report against the baseline

   What moved, what did not, and what changes next, in plain words.

6. 06 · Month 3 to 6

   Renew on the numbers

   The term ends and you decide whether to continue from the results. No twelve-month lock.

• Marketing and sales, as one job

  Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

• The person on the first call does the work

  No account managers in between. You are never handed to someone you have not met.

• A baseline before anything starts

  Your numbers are written down on day one, so every monthly report compares against something honest.

• The fee in writing, split three ways

  Our time, your media spend and production on separate lines. You always see what goes to us.

• No lock-in, no guarantees we cannot keep

  Three to six months at a time. We never promise a ranking or a lead count, because nobody controls those.

• One office, and we say so

  Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.