Skip to content
GullySales
Tell us what you need

Online education and EdTech companies · Reputation management

Answer the refund complaint in public, and fix the call that caused it.

Reputation management for an EdTech company means watching what parents and learners say on Google, app stores and forums, answering each review, and fixing what causes complaints. Refund disputes and placement doubts are the most public. GullySales builds the reply routine and the internal fixes behind it.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

An online educator records a lesson at a teaching desk

What reputation management means

Reputation management is watching what is said about your business across Google, social media and review sites, and responding to it before it changes a buyer's mind. GullySales monitors mentions, drafts responses to negative reviews and flags recurring complaints back to your team.

Also for online education and EdTech companies

Sales and marketing for online education and EdTech companies, the overview.

Last updated 11 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.

For online education and EdTech companies

Where it usually goes wrong, and what we would do.

  • “The refund complaint sits at the top”

    One angry post about a refused refund can be the first thing a parent reads. A reply that states your policy calmly and offers a call is read by every later visitor.

  • “App store ratings and Google reviews do not agree”

    A learner reads the app's rating, while a parent reads the Google listing. Each channel needs its own reply habit.

  • “Counsellor behaviour creates the review”

    A pushy first call, a promised result or a surprise fee creates a bad review. Replying politely helps, but the call script is what has to change.

What we do

What we deliver for online education and EdTech companies.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A review reply guide for your platform

    Reply wording for refund complaints, course content, instructor praise and technical problems, in the tone of your brand.

    Result: Every reviewer gets a considered reply, not a copied one.

  2. A watch on Google, app stores and forums

    A record of where you are mentioned, so a complaint on a forum or a video comment is found early.

    Result: You hear about a problem before a parent quotes it to you.

  3. A complaint log with causes

    Each complaint recorded against a course, a counsellor and a cause, so repeat problems are visible.

    Result: Repeated problems are seen and fixed at source.

  4. A review request at the right moment

    A polite request sent after a good class or a completed module, with a link to the profile where reviews belong, within each platform's rules.

    Result: A happy learner is asked while the experience is fresh.

  5. A public policy page on refunds and claims

    A page that states your refund steps and what you can and cannot say about results, linked from every reply.

    Result: A complaint can be answered with a document, not an argument.

How the result is measured

  • Average rating
  • Response time to reviews
  • Negative mentions resolved

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full online reputation management page

What to do with each review

Reply to each kind of review the same way every time, then fix what sits behind it.

Never promise to remove a review, never pay for one and never ask only happy learners to post. Check each platform's current rules.

Refund refused or delayed
Reply in public with the refund policy and a named person to contact, then settle the case in private. Check internally why the learner felt the terms were unclear.
Content out of date or too basic
Thank the reviewer and say which module you are updating, if you are. Then raise it with the course owner. Do not argue about the syllabus in a public reply.
Praise for an instructor by name
Reply with thanks and share it with the instructor. A named review helps the next parent, but check that the instructor is happy to be named on a public page.
Counsellor pressured me to pay
Apologise without blaming staff in public. Read the call record, speak to the counsellor and correct the script. This kind of review is a signal about your sales call.
App crashes or classes will not load
Reply on the app store with the steps to report it and fix the bug. A reply that says the fix is shipped is read by every user thinking of leaving.
Job or result claim disputed
Do not argue the numbers. State what you can document, and share only records you are allowed to share. Review what your counsellors say on calls about jobs and marks.

Who it is for

This is written for these online education and EdTech companies.

  • Test-prep and exam coaching platforms (JEE, NEET, UPSC, banking, CA)
  • K-12 live tutoring and doubt-solving apps
  • Upskilling and job-oriented course providers
  • Coding and data bootcamps
  • Spoken English and language-learning apps
  • Corporate training and L&D providers
  • Skill and vocational course platforms
  • Learning management system and school software vendors
  • Hybrid providers with both online batches and a learning centre

Not for

It is not the right fit if.

  • Refund requests are still sitting unanswered in your inbox, so asking for more reviews would only invite the complaint in public.
  • Nobody on the team owns replies, so a review request would add posts that no one answers.

How it works

How the reputation management work runs

The work itself, in order. How an engagement starts, from your brief to a written scope, is set out on our method page.

  1. 1

    Search your name as a stranger would

    We search the business, its main product names and the owner's name, on a phone and a laptop, and record what appears.

  2. 2

    Catalogue every mention

    Reviews, news, listings, social posts and forum threads are sorted into accurate and positive, accurate and negative, and wrong. Each group gets a different action.

  3. 3

    Agree the replies and the owner of each

    Replies are drafted and approved by you. Anything involving a refund, a clinical matter, a legal claim or a named employee goes to the right person in your business before anything is posted.

  4. 4

    Fix what you control

    Listings, profile details and your own pages are corrected, and pages worth ranking for your name are strengthened with accurate information.

  5. 5

    Monitor and report

    The agreed places are checked on the agreed schedule. The name search is repeated and compared with the first record.

Where this fits

Three pieces of sales work, in this order.

This work sits inside sales management. A target, a review routine and someone who owns the number.

  1. Step 1

    Sales audit

    Find where deals are being lost and what to fix first.

    Start here if you cannot say where orders are lost.

  2. Step 2

    Sales process design

    One written way to sell, from first enquiry to repeat order.

    Start here if every salesperson sells differently.

  3. Step 3 · you are here

    Sales management

    A target, a review routine and someone who owns the number.

    Start here if the team has targets and no routine.

Tell us what you need Your brief is read before we call. Scope, fee and term in writing.

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Can we ask students for reviews in exchange for a discount?
No. Paying or rewarding reviews breaks the platforms' rules and can be treated as misleading advertising. Ask every learner who finished a module, thank them, and accept whatever they write.
Should we reply to reviews written in Hindi or Telugu?
Yes, in the same language where your team can write it well. A parent who sees a reply in their own language trusts that a person read it. If nobody can, reply in English and offer a call.
A review names one of our teachers unfairly. What now?
Reply in public without naming or blaming the teacher, and offer a private call. Report the review to the platform only if it breaks that platform's rules, and that call is the platform's to make.
Is a review from a rival's staff worth reporting?
Report it only if you have evidence it is not a real learner, such as no enrolment record. Platforms decide by their own rules. Keep replying politely in the meantime, because readers judge the reply.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for online education and EdTech companies

Everything else we would do for you.

Or start from the overview: sales and marketing for online education and EdTech companies.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need