Cardiac hospitals · CRM
Keep every enquiry, referral and report follow-up in one record the desk can see.
A CRM for a cardiac hospital is a single record of each enquiry, referrer and follow-up, so no booking depends on one person's memory. GullySales works on choosing and setting up a simple system with fields that match how your cardiology desk actually works.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
What CRM means
A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.
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For cardiac hospitals
Where it usually goes wrong, and what we would do.
“Enquiries live in three places”
A call is noted in a diary, a WhatsApp message sits on a phone and a form arrives by email. When the family calls back, nobody can see the history. A single list with a source and a next step fixes that without new software.
“Clinical data does not belong in it”
A sales record needs a name, a phone number, the reason for the enquiry and the next action. Diagnoses, reports and scan images stay in the hospital's clinical systems under their own rules and access controls.
“Referrers are accounts, not contacts”
A physician who sends patients should show as a relationship, with the patients referred, the notes sent back and the last visit. A plain contact list loses that picture.
“Staff change faster than patients decide”
A planned angiogram can take weeks to decide. If the desk executive who took the first call leaves, the enquiry should not leave with them. The record carries the story.
What we do
What we deliver for cardiac hospitals.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
A field list for the cardiology desk
Name, phone, source, service asked about, who referred, next step and date, with nothing clinical.
Result: Every enquiry has the same short record.
Pipeline stages for planned care
Stages such as enquiry, consultation booked, consultation held and procedure advised, named in your own words.
Result: The desk sees where each family stands.
Referrer records
A page per referring doctor listing patients sent with consent, notes returned and the last briefing.
Result: Each physician relationship is visible in one place.
Reminders for the next call
Prompts tied to the next-step date so a family who asked for time is called back.
Result: No promised callback depends on a memory.
Access rules and a training sheet
Who can see and edit what, and a one-page sheet for desk staff.
Result: Access follows roles, and new staff learn from a sheet.
How the result is measured
- Enquiries logged in the CRM
- Data completeness
- Reports generated from CRM data
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for these cardiac hospitals.
- Multispeciality hospitals with a strong cardiac department
- Stand-alone heart hospitals and cardiac centres
- Hospitals with a 24-hour cath lab and chest pain unit
- Cardiac surgery centres focused on bypass and valve work
- Paediatric and congenital heart programmes
- Hospitals with preventive cardiology and executive health check clinics
- Heart hospitals attached to medical colleges or trusts
- Cardiac rehabilitation and heart failure clinics
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the CRM work runs
- 1
Map the sales process
We record how a deal actually moves from enquiry to close in your business today.
- 2
Configure stages and fields
The CRM's pipeline and fields are built to match that process exactly, not a generic template.
- 3
Set up automations
Reminders, assignment rules and follow-up triggers are configured so routine steps happen without manual effort.
- 4
Test with real deals
We run the configuration against actual current deals to catch gaps before the whole team relies on it.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Which CRM should a cardiac hospital use?
Can the CRM store patient reports?
Who should own the CRM?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for cardiac hospitals
Everything else we would do for you.
Closest to this: leads and follow-up
Also for cardiac hospitals
Or start from the overview: sales and marketing for cardiac hospitals.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.