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Medical tourism facilitators · Follow up systems

Stay in the conversation from first report to the check-up after the patient is home.

A follow-up system for a medical tourism facilitator is the set of reminders and messages that keep a patient abroad in touch with you between reports, opinion, visa, travel and recovery. GullySales writes the steps, the wording and the rule for who sends what.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Realistic editorial illustration of medical device manufacturers at work in India

What follow up systems means

A follow-up system is the set routine for calling, messaging or emailing an enquiry more than once, since most buyers do not decide on the first conversation. GullySales sets the number and timing of follow-ups so an undecided buyer keeps hearing from you until they decide either way.

Also for medical tourism facilitators

Sales and marketing for medical tourism facilitators, the overview.

Last updated 18 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.

For medical tourism facilitators

Where it usually goes wrong, and what we would do.

  • “The silence after the reports go out”

    A patient who has sent scans and heard nothing starts asking other facilitators. A first message saying the reports reached the hospital, who is reading them and when you will write again keeps the conversation yours.

  • “The visa step is where patients stall”

    After the estimate, the family must get an invitation letter and a medical visa. Some do not know the order. A message that lists the next step and the document needed keeps them moving.

  • “Time zones decide who answers”

    A patient in Nairobi writes at an hour when the Delhi office is closed. A named person on a rota, with reply wording ready, makes the difference between a facilitator who is there and one who is not.

  • “The patient is still yours after the flight home”

    The follow-up consultation and the question 'who do I call about a worry?' matter to the family. A message after return, with the hospital's follow-up contact, keeps the trust that brings the next referral.

What we do

What we deliver for medical tourism facilitators.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A stage-by-stage message set

    Written messages for each stage, in the languages you serve, checked by a native speaker.

    Result: Every stage has a message ready to send.

  2. Chase rules for the opinion wait

    Who writes to the hospital, when they chase, and what the patient is told.

    Result: The patient hears from you whether or not the opinion has arrived.

  3. Visa and travel step reminders

    A checklist message for the documents, pointing to the official source for visa rules.

    Result: The family knows the next step and where to check it.

  4. Time-zone cover rota

    A rota of who answers in each patient's waking hours.

    Result: No enquiry waits through a night without an acknowledgement.

  5. Post-return check-in

    A courteous message after the patient is home asking about follow-up and, with consent, about relatives who need help.

    Result: The relationship continues after treatment, on the patient's terms.

How the result is measured

  • Follow-up completion rate
  • Average number of follow-ups before close
  • Enquiries closed after repeat follow-up

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full lead response and follow-up page

Who it is for

This is written for these medical tourism facilitators.

  • Facilitators sending patients to India from Africa
  • Facilitators for patients from the Gulf and Middle East
  • Facilitators for patients from Bangladesh, Nepal, Afghanistan and neighbouring countries
  • Facilitators working with hospitals for transplant, cardiac and cancer care
  • Facilitators for orthopaedic, fertility and cosmetic procedures
  • Ayurveda and wellness tourism arrangers
  • Medical visa and travel desks that serve patients
  • Overseas agent networks who send patients to Indian hospitals

How it works

From your first message to the first report.

No open-ended retainer. Every step gives you something in writing.

  1. First

    Your brief

    You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.

  2. After the brief

    A conversation and a written scope

    We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.

  3. Before work starts

    Baseline recorded

    The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.

  4. After the baseline

    The first fix goes live

    The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.

  5. As agreed

    Report against the baseline

    What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

  6. At renewal

    Renew on the numbers

    The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

How the follow up systems work runs

  1. 1

    Measure today's reply time

    From last month's enquiries, we measure how long each waited for a first reply and how many follow-ups it got.

  2. 2

    Agree targets and the sequence

    We set reply targets and the follow-up sequence with your team, based on its real hours and workload.

  3. 3

    Set up templates, tasks and ownership

    Templates, first-call questions, CRM tasks and named owners go live, with cover for leave and weekends.

  4. 4

    Track and adjust every month

    Reply time and follow-up completion are reported against the baseline, and the routine is changed where it is not kept.

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every later report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No guarantees we cannot keep

    The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

Your brief

Tell us what you need, and we will read it before we call.

Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.

Tell us what you needor call +91 80958 58589

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
How often should we message a patient?
Message at each stage change and whenever the patient is waiting on you. GullySales does not set a schedule for your team; your stages and the patient's questions decide.
Should reminders be automatic?
Reminders to your own team can be. Messages to patients should be written by a person for anything that touches health or money. Check the platform's current rules before any automation.
What if a patient stops replying?
Send one polite message that leaves the door open, record the reason if given and close the file. Repeated messages to a silent patient reflect badly on you.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.

More for medical tourism facilitators

Everything else we would do for you.

Closest to this: leads and follow-up

Also for medical tourism facilitators

Or start from the overview: sales and marketing for medical tourism facilitators.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need