Pulmonology clinics · Follow up systems
Bring the asthma and COPD patient back before the season, and the TB patient back on time.
A follow-up system for a chest clinic is the set of reminders and calls that bring patients back for the review, the test or the collection the doctor advised. GullySales builds the list, the wording and the rule for who calls whom.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
What follow up systems means
A follow-up system is the set routine for calling, messaging or emailing an enquiry more than once, since most buyers do not decide on the first conversation. GullySales sets the number and timing of follow-ups so an undecided buyer keeps hearing from you until they decide either way.
Last updated 18 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.
For pulmonology clinics
Where it usually goes wrong, and what we would do.
“Patients stop the day they feel well”
An asthma patient who breathes easily drops the preventer, and a TB patient stops when the cough eases. The follow-up exists to give them a reason to return that feeling well does not remove. A reminder tied to the doctor's advice answers that habit directly.
“A reminder works when it names a reason”
A general message to attend the clinic is ignored. A note that the cold season is near and a review with a breathing test is due gives the patient a reason, and gives the desk something to book.
“The first missed visit is the one to call about”
A patient who skips one review often skips the next. A friendly call after the first miss, from a named person, finds out whether the reason is cost, distance or fear. Write down the reason given, because the pattern shows what to change.
“Reminders need the patient's agreement”
A patient's number was given to book a visit, not to receive messages. Record what each person agreed to and stop when asked, or the follow-up becomes the reason they leave. A line on the registration form and a spoken check at the desk is enough.
What we do
What we deliver for pulmonology clinics.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
A review-due list
Chronic patients with last review, next due date and the channel they agreed to.
Result: The desk has a list to work from each day.
Message and call scripts
Short, plain wording for a pre-season review, a missed visit and a missed collection.
Result: Staff say the same helpful thing to every patient.
A missed-visit routine
A named person who calls after a missed review, records the reason and rebooks.
Result: Reasons for missing are written down, not guessed.
A consent note at the visit
A line on the registration form and a spoken check, recorded in the register.
Result: Each patient has a recorded agreement.
A check of the routine
A look at which reminders were sent, answered and booked, read with the desk.
Result: You can see which reminders bring a patient back.
How the result is measured
- Follow-up completion rate
- Average number of follow-ups before close
- Enquiries closed after repeat follow-up
Recorded as a baseline before work starts, so every later report has an honest comparison.
Who it is for
This is written for these pulmonology clinics.
- Single-doctor chest and asthma clinics
- Pulmonology clinics with an in-house lung function lab
- Chest physicians who operate bronchoscopy at a hospital
- Allergy and asthma centres
- Sleep disorder and sleep apnoea clinics
- Pulmonary rehabilitation practices
- TB and chest diseases clinics
- Pulmonology departments in multi-speciality hospitals
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the follow up systems work runs
- 1
Measure today's reply time
From last month's enquiries, we measure how long each waited for a first reply and how many follow-ups it got.
- 2
Agree targets and the sequence
We set reply targets and the follow-up sequence with your team, based on its real hours and workload.
- 3
Set up templates, tasks and ownership
Templates, first-call questions, CRM tasks and named owners go live, with cover for leave and weekends.
- 4
Track and adjust every month
Reply time and follow-up completion are reported against the baseline, and the routine is changed where it is not kept.
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
How many reminders should a patient get?
Should reminders mention the diagnosis?
What if the patient does not reply?
How much does it cost?
How long is the contract?
How soon will we see results?
Who will actually do the work?
What do you need from us?
What if we are not happy with the work?
More for pulmonology clinics
Everything else we would do for you.
Closest to this: leads and follow-up
Also for pulmonology clinics
Or start from the overview: sales and marketing for pulmonology clinics.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.