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Rehabilitation hospitals · CRM

Keep one record for each family, from the first call to the home programme.

A CRM for a rehabilitation hospital is a shared record of every enquiry, visit, estimate and referral, held where the whole desk can see it. GullySales sets up the stages and the fields, and your team decides who may see which information.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

Realistic editorial illustration of hospitals at work in India

What CRM means

A CRM is the record where every enquiry, call and quote is kept against a customer, replacing separate notebooks, spreadsheets and memory. GullySales sets up or cleans an existing CRM and reports from it by enquiry outcome rather than by activity logged.

Also for rehabilitation hospitals

Sales and marketing for rehabilitation hospitals, the overview.

Last updated 18 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.

For rehabilitation hospitals

Where it usually goes wrong, and what we would do.

  • “Notes in personal phones lose the family”

    One staff member takes the first call, another does the tour, and a third prepares the estimate. When each keeps notes privately, the family repeats the story at every step. A shared record stops the repetition.

  • “Referral sources go unrecorded”

    Without a field for who suggested your hospital, you cannot tell a discharge coordinator's referral from a search. The sources that deserve attention stay hidden inside the general enquiry count.

  • “Clinical detail does not belong in a sales record”

    A CRM should hold contact details, stage and source, not diagnoses or reports. Patient records stay in your hospital system. Keeping the two apart protects privacy and keeps the CRM simple to use.

  • “Stages must match how admission really happens”

    Enquiry, assessment, visit, estimate, decision, admission and discharge follow-up are the steps a family passes through. A record that mirrors them shows where each family waits and who owes the next call.

What we do

What we deliver for rehabilitation hospitals.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A stage map

    A list of stages from first enquiry to post-discharge follow-up, agreed with your admissions desk.

    Result: Every family sits at a known stage with a named owner.

  2. A short list of fields

    Name of the caller, relationship to the patient, source, referring doctor, stage and next action date.

    Result: Nothing clinical is held in the sales record.

  3. Access rules

    A written note on who may view and edit records, and what consent is held for contact.

    Result: Staff know what they may see and share.

  4. Import of existing enquiries

    Existing sheets and notes brought into one place, duplicates removed.

    Result: One list replaces several.

  5. A simple view for the desk

    A list of families awaiting a call, grouped by owner.

    Result: The admissions desk opens one screen and sees whom to phone.

How the result is measured

  • Enquiries logged in the CRM
  • Data completeness
  • Reports generated from CRM data

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full CRM implementation and customisation page

Who it is for

This is written for these rehabilitation hospitals.

  • Neurological rehabilitation hospitals for stroke and brain injury
  • Spinal cord injury rehabilitation centres
  • Orthopaedic and post-surgical rehabilitation hospitals
  • Paediatric rehabilitation and cerebral palsy centres
  • Cardiac and pulmonary rehabilitation programmes
  • Geriatric rehabilitation and long-stay care units
  • Sports injury rehabilitation centres
  • Rehabilitation hospitals with day-care and home therapy services

How it works

From your first message to the first report.

No open-ended retainer. Every step gives you something in writing.

  1. First

    Your brief

    You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.

  2. After the brief

    A conversation and a written scope

    We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.

  3. Before work starts

    Baseline recorded

    The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.

  4. After the baseline

    The first fix goes live

    The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.

  5. As agreed

    Report against the baseline

    What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

  6. At renewal

    Renew on the numbers

    The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

How the CRM work runs

  1. 1

    Map the sales process

    We record how a deal actually moves from enquiry to close in your business today.

  2. 2

    Configure stages and fields

    The CRM's pipeline and fields are built to match that process exactly, not a generic template.

  3. 3

    Set up automations

    Reminders, assignment rules and follow-up triggers are configured so routine steps happen without manual effort.

  4. 4

    Test with real deals

    We run the configuration against actual current deals to catch gaps before the whole team relies on it.

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every later report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No guarantees we cannot keep

    The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

Your brief

Tell us what you need, and we will read it before we call.

Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.

Tell us what you needor call +91 80958 58589

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
Which CRM should we use?
The one your desk will actually open. Simple tools in ordinary use in India would do. We choose with your team after listing what you need, rather than starting from a product name.
Will it hold patient records?
No. Medical records stay in your hospital system. The CRM holds contact details, stage, source and follow-up dates that families have agreed to share, and your adviser confirms the consent wording.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for rehabilitation hospitals

Everything else we would do for you.

Closest to this: leads and follow-up

Also for rehabilitation hospitals

Or start from the overview: sales and marketing for rehabilitation hospitals.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need