Skip to content
GullySales
GullySales
Tell us what you need

Telehealth and online consultation platforms · Follow up systems

Bring back the patient who booked once and the one who never paid.

A follow-up system for a telehealth platform is the set of reminders and calls that carry a person from enquiry to booking, from consultation to the next one, and from a lapse back to care. Each step has a named owner and a record. GullySales writes the routine, sets the reminders and records the outcomes.

Tell us what you needor call +91 80958 58589

Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.

A healthcare coordinator explains an appointment form to a visitor at a reception desk

What follow up systems means

A follow-up system is the set routine for calling, messaging or emailing an enquiry more than once, since most buyers do not decide on the first conversation. GullySales sets the number and timing of follow-ups so an undecided buyer keeps hearing from you until they decide either way.

Also for telehealth and online consultation platforms

Sales and marketing for telehealth and online consultation platforms, the overview.

Last updated 11 Oct 2026. Rules for this trade differ by state and professional body, and they change. We describe restrictions in general terms, so check the current position with your own council or adviser before you publish anything.

For telehealth and online consultation platforms

Where it usually goes wrong, and what we would do.

  • “Unpaid bookings are forgotten”

    A person fills in the booking but drops at payment, and nobody asks whether the page failed or she changed her mind.

  • “The follow-up consultation is not booked”

    A doctor advises review in a few weeks, and nothing reminds the patient, so she returns to a local clinic.

  • “Too many messages”

    A patient who receives daily reminders stops reading all of them, including the one about her slot.

What we do

What we deliver for telehealth and online consultation platforms.

Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.

  1. A follow-up map

    A one-page map of each situation, from an unanswered enquiry to a lapsed patient, with owner, channel and what is said.

    Result: Nobody wonders who calls whom.

  2. A recovery routine for unpaid bookings

    A message and a call plan for people who started a booking and did not pay, asking if something went wrong.

    Result: A payment failure is noticed and fixed.

  3. Follow-up consultation reminders

    Reminders set from the doctor's advice, sent on WhatsApp with a booking link, with a rule on how many are sent.

    Result: A patient is reminded when a review is due.

  4. A lapsed-patient list

    A list of patients who have not returned within the time your doctors consider normal for their condition, with a note on who calls.

    Result: Lapsed patients are contacted by a person.

  5. A stop rule and a no record

    A rule on how many attempts to make and how to record a patient who declines, so nobody is chased forever.

    Result: Patients are respected and records stay clean.

How the result is measured

  • Follow-up completion rate
  • Average number of follow-ups before close
  • Enquiries closed after repeat follow-up

Recorded as a baseline before work starts, so every later report has an honest comparison.

Read the full lead response and follow-up page

Follow-up routine for this trade

Decide who follows up, how and what is written down, for each situation.

Enquiry not yet answered
A coordinator replies on WhatsApp the same day, asks the speciality and language, and offers a slot. Record the time of the reply and who sent it.
Booking started but not paid
A coordinator asks whether payment failed and offers help. Record the reason: technical fault, price question or a change of mind.
Consultation done, follow-up advised
The doctor's team sets the review date in the record, and a reminder goes out on WhatsApp before it. Do not put health details in the message.
I will think about it
Ask what would help her decide, such as a doctor's profile or a language. Send it once and set a call date. Stop after two attempts.
Patient did not join the call
Call within the slot, then offer a new time on WhatsApp. Record the cause, since repeated no-shows point to reminders or link problems.
Lapsed patient with a long-term condition
A coordinator sends a short check-in with consent and offers a follow-up slot. If she declines, record it and leave her alone.

Who it is for

This is written for these telehealth and online consultation platforms.

  • Multi-speciality online consultation platforms
  • Doctor-led online clinics for one speciality
  • Dermatology, hair and skin consultation services
  • Mental health and counselling platforms
  • Chronic care programmes for diabetes, thyroid and blood pressure
  • Women's health and fertility consultation services
  • Paediatric and parenting consultation services
  • Second-opinion services for patients abroad and NRI families

How it works

From your first message to the first report.

No open-ended retainer. Every step gives you something in writing.

  1. First

    Your brief

    You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.

  2. After the brief

    A conversation and a written scope

    We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.

  3. Before work starts

    Baseline recorded

    The numbers this work is meant to move, such as enquiries, quotations, orders, visits or renewals, written down so every later report has an honest comparison.

  4. After the baseline

    The first fix goes live

    The fix we agreed to start with is put in place and measured against the baseline, whether that is a reply, a follow-up, a page, a listing or the handover between marketing and sales.

  5. As agreed

    Report against the baseline

    What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.

  6. At renewal

    Renew on the numbers

    The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.

How the follow up systems work runs

  1. 1

    Measure today's reply time

    From last month's enquiries, we measure how long each waited for a first reply and how many follow-ups it got.

  2. 2

    Agree targets and the sequence

    We set reply targets and the follow-up sequence with your team, based on its real hours and workload.

  3. 3

    Set up templates, tasks and ownership

    Templates, first-call questions, CRM tasks and named owners go live, with cover for leave and weekends.

  4. 4

    Track and adjust every month

    Reply time and follow-up completion are reported against the baseline, and the routine is changed where it is not kept.

Why us

Why owners pick GullySales over an agency.

  • Marketing and sales, as one job

    Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.

  • The person on the first call does the work

    No account managers in between. You are never handed to someone you have not met.

  • A baseline before anything starts

    Your numbers are written down on day one, so every later report compares against something honest.

  • The fee in writing, split three ways

    Our time, your media spend and production on separate lines. You always see what goes to us.

  • No guarantees we cannot keep

    The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.

  • One office, and we say so

    Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.

#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.

Your brief

Tell us what you need, and we will read it before we call.

Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.

Tell us what you needor call +91 80958 58589

FAQ

Questions owners ask before they call.

Not here? More answers, or ask on WhatsApp.

Tell us what you need
How many follow-ups are too many?
Set a limit per situation, for example two reminders for a slot and two attempts for an unpaid booking. Stop at the limit and record it. If a patient asks you to stop, stop at once.
Who should make the calls?
A trained coordinator for bookings and payments, and the doctor's own team for clinical follow-up. A clinical question never goes to a sales caller. Give each role a script and a log.
Is WhatsApp the right channel?
For most patients, yes, with their consent. Offer a call for older patients and anyone who does not reply. Never include health detail in a message that others may read on a shared phone.
What do we do with a patient who says no?
Thank her, record the reason if she gives it and stop. A no on one consultation is not a no to the platform. You may remind her once, much later, with her consent.
How much does it cost?
There is no price list, because the work differs by business. The fee is scoped after we have read your brief and spoken to you, and put in writing before anything starts, split into our time, your media spend and production.
How long is the contract?
The term is agreed in writing after we have spoken, along with the fee and the reporting. It is never a default twelve months, and renewal is decided on the numbers against the baseline recorded at the start.
How soon will we see results?
It depends on the trade, the channel and what is already in place. After we have read your brief and spoken to you, we say what we would expect to move first and how it will be measured against the baseline. Nothing here is guaranteed.
Who will actually do the work?
The person you speak to before anything starts. We work from one office in Nagarbhavi, Bengaluru, with no account managers in between.
What do you need from us?
Your brief, and a conversation. After that, access to whatever this work touches, such as your website, your accounts or your enquiry record, and time with the people who handle your enquiries.
What if we are not happy with the work?
Tell us and the plan changes. Everything is reported against the baseline, so a number that is not moving is visible to both sides. The term is in your written scope, and the refund and cancellation policy sets out the rest.

More for telehealth and online consultation platforms

Everything else we would do for you.

Or start from the overview: sales and marketing for telehealth and online consultation platforms.

Your next practical step

Tell us what you are trying to grow, and we will read it before we call.

Eight short steps, mostly taps. Skip anything you would rather answer on the call.

Tell us what you need