Hotels · WhatsApp marketing
The banquet enquiry arrives at eleven at night with a date and a headcount.
WhatsApp at a hotel carries the banquet enquiry, the pre-arrival message and the restaurant offer that gets your number blocked when it goes to the wrong list. GullySales sets up the business number, the catalogue of rooms and packages, and the consent taken at check-in.
Scope, fee, reporting and term are agreed in writing after we have read your brief and spoken to you.
What WhatsApp marketing means
WhatsApp marketing is sending updates, offers and reminders to customers on the app most Indian buyers already check daily. GullySales sets up business WhatsApp, writes the message templates and keeps the list consented and current.
Last updated 5 Oct 2026.
For hotels
Where it usually goes wrong, and what we would do.
“The first banquet message has a date and nothing else”
Guest number, date, budget unspoken. The reply that wins it asks two questions and sends photographs of the hall at that capacity, not a brochure covering everything the hotel does.
“Your restaurant list and your rooms list are different people”
A Sunday brunch offer sent to a guest who lives four hundred kilometres away is the message that gets your number blocked. Local numbers eat here. Out-of-town numbers sleep here.
“The pre-arrival message is where the extra revenue sits”
Location pin, check-in time, and the airport pickup offered before the guest books a cab. Sent late it is a courtesy. Sent early it sells something.
What we do
What we deliver for hotels.
Every deliverable, what it covers for you, and the result it is there to produce. Nothing here is an extra.
One business number for the property
A single WhatsApp Business number on the website, the listings and the signage, with the greeting, the away message and labels for rooms, banquets and dining.
Result: A banquet enquiry stops landing on a manager's personal phone.
A catalogue of rooms and banquet packages
Room types with the rates you are willing to publish, hall capacities in each layout and the menu, set up so a guest can browse inside the chat.
Result: A price question answers itself before anyone types.
Quick replies for the late-night banquet enquiry
The two questions to ask back, the photographs to send at each capacity, and the visit offered in the same message.
Result: An enquiry sent at eleven has a proper reply by breakfast.
Pre-arrival messages with the upsell inside them
The location pin, the check-in time, the airport pickup and the early check-in, timed to reach the guest before they make their own arrangements.
Result: Arrival extras get sold instead of asked about at the desk.
Separate lists for dining and for rooms
Local numbers segmented away from travellers, so restaurant offers reach only people who can walk in for lunch.
Result: Your number stays unblocked by the guests who matter most.
Consent captured at check-in
A line on the registration card and a question at the desk asking permission to message, recorded against the folio.
Result: Your list is one you are actually allowed to use.
How the result is measured
- Messages delivered
- Reply rate
- Enquiries from WhatsApp
Recorded as a baseline before work starts, so every later report has an honest comparison.
What must be in place first
Settle these before the property number is given to guests.
- Two ticks on the registration card
- Add a WhatsApp tick to the registration card or check-in form, one for stay messages and one for offers. Record both against the guest profile in your property management system.
- The banquet quick reply, with fields
- Build the first reply around what you need: date, headcount, event type, veg or non-veg and budget range, and name the banquet manager who will answer.
- Rates in line with your own booking engine
- Quote on chat the rate your own booking engine shows. Check your OTA agreements on rates offered directly, since a lower figure on chat may breach one.
- Pre-arrival messages you start yourself
- A pre-arrival message sent after the booking may need an approved template. Check WhatsApp's current business policy and pricing before planning an upsell inside it.
- Guest details kept off the chat
- Keep room numbers, guest names and ID copies out of staff groups and replies to third parties. Keep arrival lists inside the front-office system.
- Who covers the night
- Name the front desk or night auditor who reads the chat overnight, and say so in the away message. A banquet enquiry at eleven is lost to the hotel that replied first.
Who it is for
This is written for these hotels.
- Business and transit hotels
- Boutique and heritage properties
- Resort and destination hotels
- Budget and mid-market chains
- Banquet and wedding-focused properties
- Serviced apartments and long-stay properties
Not for
It is not the right fit if.
- You want a guaranteed Google ranking or a guaranteed number of leads. Nobody honest can promise either.
- You need enquiries by next week and have nobody to answer them.
- You want posts and reach reported, not enquiries and orders.
How it works
From your first message to the first report.
No open-ended retainer. Every step gives you something in writing.
First
Your brief
You tell us what you need in a few short steps: your business, what you want, where enquiries come from and how they are handled.
After the brief
A conversation and a written scope
We read it, then talk with whoever handles your enquiries. If you want our help, the scope, the fee and the reporting come in writing, and nothing starts before you have read them.
Before work starts
Baseline recorded
Enquiries by source, reply time, conversion and cost per order, written down so every later report has an honest comparison.
After the baseline
The first fix goes live
The fix we agreed to start with is put in place and measured against the baseline, whether that is reply time, a follow-up sequence, the page buyers land on or the handover between marketing and sales.
As agreed
Report against the baseline
What moved, what did not, and what changes next, in plain words. How often you get it is set in writing before work starts.
At renewal
Renew on the numbers
The term ends and you decide whether to continue from the results. The length is agreed in writing before anything starts.
How the whatsapp marketing work runs
- 1
Understand current WhatsApp use
We review how customers currently message you and how consistently, if at all, it is answered.
- 2
Audit common questions
We identify the questions that come up repeatedly, which decide what should be automated first.
- 3
Set up automation and templates
An automated first response and quick reply templates are built for the most common needs.
- 4
Connect to the CRM
Conversations are linked to customer records so context carries over between team members.
- 5
Measure and optimise
We track response time and conversion, refining automated responses based on what customers actually ask.
Proof
What happened when owners fixed this.
Real clients, the work we did, and the result as it was recorded. Where no number was recorded, none is claimed.
Hotel Felicity Inn
- Situation
- A traveller compares three hotels on a phone and books one. The website was not built for that.
- What we did
- The site rebuilt around booking
- Photography and one look
- Search work for destination searches
- Content a traveller reads
- Result
- Online bookings increased 35%
- Organic traffic increased 50% within six months
- Positive reviews on Google and TripAdvisor increased 30%
Also worked with
Chord Road Hospital · Curtain Label · Difesa Security Services · Hands On CSR · Implevista · Kambar Group · Kalessi · Kerur Pain Clinic · LL Trust · Lucky Deals · Natural Gases · NavaShakthi Souhardha · NewCom Logistics · Proton Technical Services · SB Engineering · Shakthi Foundation · Shakthi Group · Urbanest · Insyde Studio · Venkateshwara Laser Tech · Vivara Studios
Why us
Why owners pick GullySales over an agency.
Marketing and sales, as one job
Most agencies stop at the enquiry. We also fix what happens after it: the reply, the follow-up, the quote and the CRM.
The person on the first call does the work
No account managers in between. You are never handed to someone you have not met.
A baseline before anything starts
Your numbers are written down on day one, so every later report compares against something honest.
The fee in writing, split three ways
Our time, your media spend and production on separate lines. You always see what goes to us.
No guarantees we cannot keep
The term is agreed in writing and never a default twelve months. We never promise a ranking or a lead count, because nobody controls those.
One office, and we say so
Nagarbhavi, Bengaluru. We work across India by call and WhatsApp and travel when a session needs to be in person.
#257, 3rd floor, Sri Nanjundeshwara Complex, Nagarbhavi 8th Block, Outer Ring Road. How we work.
Your brief
Tell us what you need, and we will read it before we call.
Eight short steps about your business, what you want and who decides. Most questions are a tap, and you can skip any you would rather answer on the call.
FAQ
Questions owners ask before they call.
Not here? More answers, or ask on WhatsApp.
Can we broadcast an offer to every guest who has stayed?
Do we need the paid WhatsApp platform?
A guest complains on the hotel number during the stay. Who replies?
Can a corporate travel desk have a group with us?
How soon would we see more direct bookings?
Do we need to advertise?
How much does it cost?
How long is the contract?
Who will actually do the work?
What do you need from us?
From the blog
Further reading for hotels.
5 min read · 6 Oct 2026What buyers check before they book a stay or a catererGuests, tenants and event families judge hotels, homestays, PGs, serviced apartments and caterers on the same four checks. Here is what each check looks like and how to pass it.
8 min read · 21 Sept 2026Premium audience advertising strategyNo platform in India sells you verified income. Everything offered as affluence targeting is inference, and the cheapest filter you own is putting the price in the first frame.
8 min read · 21 Sept 2026How to write an advertorialPaid space that reads like the paper wrote it. That is the whole value and the whole risk, and the label at the top is not negotiable.
More for hotels
Everything else we would do for you.
- Branding for hotels
- Content marketing for hotels
- CRM for hotels
- Loyalty programmes for hotels
- Newspaper advertising for hotels
- OTA marketing for hotels
- Outdoor advertising for hotels
- PPC for hotels
- SEO for hotels
- Social media for hotels
- Website design for hotels
- Sales strategy for hotels
- Marketing strategy for hotels
- Buyer journey for hotels
- Follow-up systems for hotels
- Review generation for hotels
- Customer retention for hotels
- Referral marketing for hotels
Or start from the overview: sales and marketing for hotels.
Your next practical step
Tell us what you are trying to grow, and we will read it before we call.
Eight short steps, mostly taps. Skip anything you would rather answer on the call.